Vicky New

Been with Nespresso for over 1Y, quick&easy. Until last delivery,ordered 8 decaf &2 normal, received 10 decaf. Went to help page,no option for wrong delivery, kept asking do I want to cancel or amend subscription. I tried to speak to an agent no luck!! @NespressoUK

@PicCollage I have been charged today £34.99 for a subscription I cancelled.

@PicCollage you’ve taken a payment of £34.99 from my bank today when I cancelled my subscription. It would appear that I can’t contact anyone from your app. I would like my payment returned please as I have bills to pay.

@santanderukhelp 20 mins on hold to the complaints department. Can’t get through. Still had no call back since 26th Aug. Would someone at Santander like to advice me on what to do next..?

@vicknew81 Hi Vicky, we're sorry to keep you waiting. Here's a link with information on the different methods to log a complaint - santander.co.uk/personal/suppo…. ^MS

@santanderukhelp I’ve been waiting for a call since 30th Aug. Tried to ring 4 times and been on hold for 16-20 mins at a time. Would someone like to ring me as your email stated over a month ago please….

@santanderukhelp Tried to log a complaint…day two in a queue. @santanderuk absolute shocking customer service!

@vicknew81 Hello Vicky, I'm sorry to hear about the issues that you've been having. If you never received a call back after being advised that you would receive one, you can log a complaint with us at santander.co.uk/personal/suppo… and we can look into what happened. ^JP

@santanderukhelp That’s where that got me, as they didn’t bother to read the transcript or look at my account. I’m not discussing additional borrowing.

@vicknew81 I see Vicky, we are currently expecting unusually high call times in reaching our Mortgages Team and our team is working hard to help everybody out. However we would like to follow up on why you never received your call back, if you could please contac... santanderuk.response.lithium.com/portal/convers…

@santanderukhelp Hi, the mortgage department.

@vicknew81 Hi Vicky, I'm really sorry to hear you haven't received an expected call. To allow us to provide next steps, which team were you due to receive a call-back from? ^GC

@DHLParcelUK I have DM my parents address and asked several times is this being delivered today as you stated it would be and I’ve had no correspondence back…..Anyone??!!

@DHLParcelUK I’m working. I can DM my parents address if that’s ok?

@DHLParcelUK @DHLParcelUK @dhlexpressuk

@dhlexpressuk @dhlexpressuk @DHLitNowUK @FootLockerEU @footlocker here we go again 3rd trying to deliver my parcel to a service point where their machine is broken and has been since last year. And then you return my parcel to the depot. And Groundhog Day again!!!

@DHLParcelUK I’ve contacted footlocker and they’re no better than yourselves for communication

@DHLParcelUK @dhlexpressuk @burtonuk I sent a DM last Thursday that no one replied too. And a further 5 DM that no one has replied too also.

@DHLParcelUK No one has replied to any of my messages

@DHLParcelUK @DHLParcelUK @footlocker how hard is it to track a parcel and let me know where it is? You advise a collection point that has a dhl system that is broken and not accepting parcels. When were you going to let me know? And why is this collection point still showing on the website?

@DHLParcelUK The sender being who?

@dhlexpressuk @DHLParcelUK I’ve still had no correspondence. My delivery status says will be delivered Wed 2nd. I can’t change it and I’ve had no update. I ring the Helpdesk, asks for my shipment num, I can’t speak to anyone as it says my parcel will be delivered Wed 2nd. Disgusting customer service

@vicknew81 @vicknew81 @DHLParcelUK Would you be able to assist Vicky further with this matter? Kind regards, Amrick