virginatlantic

@natgates Hi, I am sorry but we do not offer DM. Please contact us via call or webchat for assistance. virg.in/4QB6 ^Beco

@VirginAtlantic hi, is it possible to DM you? I have a query

@_lcj88 Hi Laura!! I am so sorry about this! I would advise reaching out to our team directly so they can help you with seat selection via; virg.in/46S5bKO. Have a lovely time flying with us😀!! ^Brittany

@VirginAtlantic Hi, we’re not able book seats on either our outbound (VS129 11 Jul) or inbound (VS130 25 Jul) flights. Only a handful booked by other passengers, all other seats say no available for selection. Is there a reason for this pls? I’ve checked several times now.

@DawnNautical Sorry to hear that. We would recommend speaking with our Customer Service team and they can check this for you. If you visit the following link and this will give you the best way to get in touch. ^Phillip bit.ly/4l80lhh

@VAScitadel Hi Mike! Sorry for that. We would never have specific information why a schedule change happens on a flight. It could be to do with airport slots, weather, crewing or aircraft changes, along with many other reasons. ^Phillip

@VirginAtlantic why has the VS 73 service been so consistently bad this past week. Yes u understand once it gets out of synch and the VS74 is made late there is a catch up period, but the VS74 last night was on time arriving?

@miteshvc @airport Sorry to hear that Mitesh. We would recommend visiting the following link and this will give you the details on how to contact the team who can investigate this for you. ^Phillip virg.in/3SmZegN

@VirginAtlantic PNR: ECJGCC Some1 on UR team was very rough with my bag, leaving it irreparably damaged. I couldn’t find anyone @airport to raise a complaint as I was pressed for time. What are my options? This unfortunately soured an otherwise wonderful experience onthe plane 😞

@DanielAgard15 Hi Daniel, I'm so sorry about that. If you follow the link to our 'Contact Us' page and click the red box at the bottom you can start a chat with a member of our team, who can assist. Here is a link - virginatlantic.com/contact-us ^Emily

@VirginAtlantic I would like to know why I have requested a refund for a ticket that I bought and up to this day I haven't received any information about it 😡

@amitesh25 Hello there. It's great to see you're looking to upgrade. Please contact our reservations office and an agent can check this for you. You can find all our details here: virginatlantic.com/en-BB/contact-… ^James

@VirginAtlantic hi, wanted to check for upgrade to premium economy for my upcoming travel from Delhi to LHR on 13th

@veritycamilla ...in touch with our baggage team. We hope we can come to a suitable resolution with you through our Customer Care Team. ^Enakeme 2/2

When we landed in Male our suitcase was damaged, we reported it in the airport to @VirginAtlantic staff who told us to report it once we are home. Now the baggage claims team are telling me it has to reported within 7 days? We were told not to worry about it whilst on holiday 💩

@veritycamilla Hello Verity, sincere gratitude that you chose to fly with us, but we are sorry for your damaged suit case and the conflicting advice you received. Please contact our Customer Care Team here for further assistance virg.in/Complaints as I can see you are already 1/2

Hello you! Great to hear we will be welcoming you onboard. If available, you should be able to select the upgraded seats, it will then go through to the payment page. If you need assistance please feel free to contact us directly. I have provided a link to our “Contact Us” page virg.in/4Qi2 ^Ffion

@VirginAtlantic Thanks! Managed to find it by clicking on the seating map. To upgrade, would I just select the new seats in Upper on both flights?

@VirginAtlantic Hello! I've got 2 premium economy seats booked for 2x flights in July/August. I'm wanting to see how much it would be to upgrade them to business. On my booking, I can only see the cost for the 1st flight - how do I see both prices before I commit? Thanks!

@davidvikingflag Hi David, it's great to hear we will be welcoming you onboard soon! You won't need to print anything out for the airport. You can just have your passport scanned for check in at the airport, or you can check in online 24 hours prior. Thanks for flying Virgin Atlantic. ^Ffion

@VirginAtlantic hi its been a while since i have flown , do i just need my booking reference for the airport or do i need to print anything out . Many thanks

@Nroberson4Noah Hi Noah, how can I help? ^Clare

@VirginAtlantic I can't dm to ask question.

@claireodonnell Hey Claire, glad to see you travelling with us! If you do not intend to use the pushchair in the airport then you can check it in during Twilight check in otherwise you would need to go back to the desk on the day of departure. Looking forward to having you on board! ^Megan

@VirginAtlantic If we use twilight check in at Manchester airport, can we check a pushchair at the same time or would we have to wait till the next day? Seems pointless to use the twilight check in if we have to wait to check the pushchair in 😬

@brooksie1219 My pleasure! Have a great day. ^Ashley

@VirginAtlantic You’re a legend Ashley thank you

@VirginAtlantic can you publish the boarding playlists, no skips on either leg of my round trip

Hi there, sorry to hear about the flight cancellation. With this the seats would not transfer over but can be refunded. You would need to look at alternative seats available, if you wanted to reach out so an agent can look into this with you our contact information can be found here- bit.ly/434ffyJ. We look forward to hearing from you, have a lovely day. ^Carys

@VirginAtlantic just been notified that my flight tomorrow MIA- LHR @ 18:25 has been cancelled. We’ve been rebooked on the later flight but not showing our seats that we had previously paid and booked?

@neerajnkalra Hey Neeraj Happy to hear you're travelling with us! The VS20 has unfortunately been cancelled on the 10th April. Please reach out to one of our team via any method here so we can look at your options - virg.in/37T3 ^ Chris F

Hi @VirginAtlantic can I please check the status of VS 20 this Friday? Is it still operating?

@Helvetin_ Sorry to hear that, if you visit the following link and this will give you all the details on how to contact our Customer Care team who can investigate the experience you have had with us and look into what happened. ^Phillip bit.ly/4gDZcwt

Hi Joanne! Seats are assigned for free at check-in, or you can pay to assign them before this point. We can't guarantee that whole families will be sat together, but children under 12 will always be sat with at least one adult from their booking. If you need any help with this, then feel free to contact us here: virg.in/U7rG Thanks! ^Cath

@VirginAtlantic hi I wanted to ask as I have booked 4 seats to Orlando in August. Do I have to pay for seats together or will we be automatically given seats together at check in? We are a family so do not want to be split up :-)

@jonipony8 Hi Liz, I am very sorry to hear this. If you would like to leave formal feedback about this experience please follow the link provided to our website. bit.ly/4lRVlO1 ^Laura.

@VirginAtlantic poor service - sister bid for an upgrade - won- confirmed - paid and was super excited treat for her 60th bday. A day before flight - cancelled flight fully booked and has to wait for refund. 😞😞