virginatlantic

@MollyGretchen3 We cannot access your details via social media, sorry. Please be assured our team will respond to your email as soon as possible ^CC

@VirginAtlantic I already emailed customer care and haven’t heard back. That’s why I’m here. Can someone actually help?

@VirginAtlantic refused to refund $11.20 in government taxes on a cancelled award ticket - then a supervisor was rude and condescending when I asked for help. Is this really how you treat your customers? 👀

@MollyGretchen3 Hi there. We are very sorry to hear of your experience. Please email our team at customer.care@fly.virgin.com who can look into this for you. Kind regards ^CC

@bhagirath0007 Hi there! Please ask the passenger to send one of our team a web message or give us a call so we can take a look. Our contact details can be found here: virg.in/47W075R Kind regards ^CC

URGENT: VULNERABLE PASSENGER STRANDED. My 72yo relative with a heart condition is stuck at BOM. @VirginAtlantic BOM says flight isn't 'attached' to PNR. HQ & BOM are stalling while a senior’s health is at risk. Escalation to BOM Duty Manager NOW. #TravelEmergency

@Shaks_Connolly Hi Shakira Great to hear you are looking to fly with us! 😀 please follow the link provided to our 'contact us' page, virg.in/4Qi2 One of our agents will be happy to help! ^Laura.

@VirginAtlantic looking at flights next February but the whole month isn’t showing yet - any idea when it’ll be showing? Thought being mid March you might be able to see the whole of Feb 2027. Thanks 🙏🏼

@VazahaTandroy Hi there! Please follow the link provided to our 'contact us' page virg.in/4Qi2. Thank you. ^Laura 😀

@VirginAtlantic We’re currently unable to answer private messages via our social channels. - we have a better, faster way to help you... . Just click on virg.in/4MyN.Here Your link doesn't work. How does one contact you?

@iian22_n Hi there, I'm sorry to hear you've not heard from us regarding your refund yet! It does take 7-10 working days to process, but if you contact us by chat or phone agent and hold on, we can use your booking reference to check the status for you. ^Cath

@VirginAtlantic I submitted a refund request 12 days ago for my cancelled booking and still have no update. I tried contacting support, but the only option is chat, which takes 2 hours to respond then closes immediately. I’m based in Saudi Arabia.

@Flhomebldr @virgnal_ask_ Hi Steve, I'm sorry to hear you're having trouble logging into your accounts! If you get back in touch with us by call or chat, we'll take a look for you! Here's our Contact page: virg.in/U7rG Thank you! ^Cath

@virgnal_ask_ @VirginAtlantic I don’t see the ability to DM you

@VirginAtlantic My wife and I are both unable to login to our accounts on your website or on the app. I called customer service on 3/6, they put in a request to investigate but we haven’t heard anything. At least we found out about it before transferring any points to Virgin.

@LupineLives Hi Christopher, There are no disruptions as yet. If anything changes then you will be notified if it impacts your booking. Thanks ^Cath

@VirginAtlantic Thanks Nathan, and how do you anticipate you will be hold up with massive spike in Jet fuel prices? Do you see any disruption over Easter?

@LupineLives Hi Christopher, I'm delighted to hear you'll be travelling with us soon! ✈️ We have paused our operations in the Middle East, other than this, our flights are operating as normal. You can check the status of your flight here: virginatlantic.com/flight-status/…. ^Nathan

@VirginAtlantic I’m travelling long haul on the 4th April, with Virgin Atlantic, what’s the likelihood of getting home? Or even getting there? Hearing long haul flights could be cancelled

@ta_moh12 Hi there! I am sorry to hear this, please get in touch and we can advise you on how to get this. ^Sophie. virginatlantic.com/contact-us

@VirginAtlantic My flight was cancelled and I was not provided with cancellation tickets or confirmation of cancellation so that I could send them to the hotel. This is the booking number: DYTPC9

@MarissaBurg5 Hi there Marissa! Amazing I hope you both have a great birthday, I am sorry your the aircraft has been changed. Please get in touch and we can look at your options. ^Sophie virginatlantic.com/contact-us

@VirginAtlantic Hello! I’m flying in Oct to celebrate my 40th bday & my daughter’s 10th! Our aircraft changed & we are no longer flying on the Neo plane w/the retreat suite I booked & was so excited! There’s a flight 1 hr earlier, can you help me without a fare change please? 😊

@TonyBishopXXX @VS_CSHelp Hi there, Tony! Refunds do normally take 7 working days. However, if you would like us to check your specific refund request status, please call us directly 0344 209 2722 or chat to us online and one of our agents will be happy to help! Thanks. ^Megan

@VS_CSHelp @VirginAtlantic Now been 10 days since I submitted my refund request & haven’t received any email or confirmation. Your message says I would receive an email "within 7 working days" Is this standard? Status check please?! Reference: 99618985

@waad_almgati @almatarapp @ksagaca @gcaauae @MCgovSA Hi Waad Almgati. I'm so sorry to hear this. Please contact us directly so we can look into this for you. For any expenses and compensation claims, please contact our Customer Care team. You can contact them via the following form: virg.in/imRZ ^Ffion

@VirginAtlantic @almatarapp @ksagaca @gcaauae @MCgovSA تم الغاء الرحله ولالم تبلغني اي جهه هذا تقصير كبير في إبلاغ المسافرين، وأطالب بتوضيح عاجل وتعويض عن الأضرار والتكاليف التي تحملتها بسبب عدم إشعاري بإلغاء الرحلة

@Faisal_0906 Hi Faisal. I'm so sorry to hear this. Please contact us directly with your booking information and we can send a request for an official notification to be sent. I have provided a link to our “Contact Us” page virg.in/4Qi2 ^Ffion

@VirginAtlantic My flight number vs243 has been cancelled and I have not yet been officially notified, because the hotel wants official notification from you to arrange the booking?

@nb2569 Hello you. I'm so sorry about this. I will be sure to pass this feedback onto the team for future reference. I hope we can welcome you back onboard soon.^Ffion

@VirginAtlantic Not a great look and I was surprised at their ignorance to what was going on around them. I had just got off the virgin flight from Antigua so disappointing to see the different attitude when they are not on the plane

@MarkJames154540 Hi there Mark, I am sorry to see that you are having log in issues. So that we can look into this further, please contact our Customer Centre team via virg.in/4g7cOzu. ^Kyle

@VirginAtlantic please provide a contact number for flying club help with changing email address. The bots are driving me crazy

@spikkyboy Hello David, glad to hear that you're flying with us! We would advise that you please reach out to us via chat so that we can take a look into this for you. Here is a link to our contact us page - virg.in/4Qi2 ^Connagh

@VirginAtlantic hi i have flights booked to LA for june. What would be cost per person to move my flight a few days forward to get a bit more time there? We are in premium. Thanks

@MOHTIBI Hi there, please get in touch and we can assist you with this. You can find our contact details here; virginatlantic.com/contact-us

@VirginAtlantic Hello, I have not received any email regarding the cancellation of my flight. Kindly send me a copy of the cancellation notice via email so I can manage my bookings accordingly. VS243 19Mar from Riyadh to london

@MOHTIBI Hi there, I am sorry this flight has been cancelled. Please contact us and we can go through your options. ^Sophie virginatlantic.com/contact-us

@VirginAtlantic Hi, I have a flight booked on VS243 for 19 March 2026. Could you please confirm if the flight is still operating or if there are any cancellations or changes? From riyadh to London Thank you.

@AshleyD04703035 Our sincere apologies Ashley, please try again here virg.in/47W075R ^Enakeme

@VirginAtlantic The link doesn’t work

@VirginAtlantic can you add my tsa precheck to my boarding pass