virginatlantic

Hi there Zana, thanks for contacting us today and choosing to adventure with us! I'm sorry to hear this, if you pop through to an agent we can see about escalating this for you. You can reach us at +44 (0)344 874 7747 UK or +1 800 862 8621 US. We also have a Live Chat you can access this by the following link. virg.in/3A4U Have a great rest of your day, ^Pippa

@VirginAtlantic can someone please assist with my refund claim - it’s been over a month. I’ve spoken with multiple people at Virgin who have just given me the runaround.multiple emails to refund team, and no response.

@Stephan49673730 Hi. Great to hear you are travelling with us. Please contact Virgin Atlantic Holidays. virg.in/imEy ^Lisa

@VirginAtlantic who do I contact about fly drive issues please

Hi Andrew, I'm sorry to hear that the trip you're looking to book is currently looking quite high. From the 30th September 2024, all seats are now available on every flight, instead of the 12 reward seats per flight previously. And the pricing is dynamic, falling in line with standard flights. This means prices can vary quite dramatically, and are dependant on availability. You can find more information on this, here: corporate.virginatlantic.com/gb/en/media/pr….^Nathan

@VirginAtlantic please can someone tell me why my virgin rewards points are seemingly worthless, when a return trip for two people requires over 1 million reward points, plus tax. I hope you can answer, as I am about to cancel my virgin credit card.

@tupe_prachit @Delta Hi there! We are sorry to hear you have been affected by a delay. Please send one of our team a web message or give us a call. We’d be happy to help! Our contact details can be found here: virg.in/47W075R Kind regards ^CC

@VirginAtlantic @Delta Second day in a row. DL5944 Mumbai to London delayed 85 mins, again. Was supposed to land at 4:45pm, now landing at 6:10pm. My Boston flight VS011 leaves at 6:55pm — 45 mins to connect at Heathrow. Not once did anyone from Virgin Atlantic call or text

@DJVerna You can find this information through the link, web chat is an option.

@VirginAtlantic I'm not calling. What are my other options?

@VirginAtlantic I'm trying to cancel an award flight in the US that I made yesterday but when I try to cancel online I get logged out and receive an error message. Can you help please?

You are welcome😊! Ah I am so sorry to about this delay. So at this stage we would advise sticking to the original time you were going to arrive at the airport as we are trying to shorten this delay as much as we can. However, if this changes we will send you an email stating further updates and advice. ^Brittany🛫

@VirginAtlantic Thanks - my flight V136 is delayed 2 hours. I only have hand luggage & have already checked in online. Can I arrive to the airport 2 hours before the updated departure time instead of the original time?

@VirginAtlantic Hi - will VS136 have Starlink today?

@AlwaysCocaKKola So sorry about this again, if you could please call back in, a manager will be able to listen to the call in full and see what was discussed and agreed, they can then see if the price can be honoured for you ^Christian

@VirginAtlantic It dropped when they said the would reserve the price, tried calling back couldn’t get through and they never called me back to confirm reservation very confident that, wonder if I would have got the same service if I was booking premium or upper class, been priced out now

@VirginAtlantic was about to book a flight and was out the check out filling in credit card and site crashed now the price I had has shot up was on purpose surely if I’m at the payment screen booking should be held at that price for a period of time

@AlwaysCocaKKola Hi Mike, I am so sorry to hear that this has happened. As prices are live and can change as availability does, they can go up and down. Did the call drop during payment or while you were looking at different flights? ^Christian

@VirginAtlantic @VirginAtlantic complaining on here because no one on customer services is helping, dynamic pricing has now forced my hand to fly with another airline, wasted Amex points by transferring over to a flight price that cannot be honoured, call dropped on your side really poor service

@vishalrpatel371 Hello there. I'm sorry to hear their flight is delayed. We are unable to assist you via this channel. The passengers can contact us on one of the numbers on the link here: virginatlantic.com/en-CA/contact-…

@Mrinal_Deb_ @HeathrowAirport We are very sorry to hear about this, please contact our Baggage team directly to discuss this further, they can be contacted via: Email baggage.tracing@fly.virgin.com | SMS (UK) +44 (0)7481 339 140 | SMS (US) +1 800 880 6253 | WhatsApp +44 (0)344 209 7304 ^Rob

@HeathrowAirport, @VirginAtlantic I lost a black suitcase at the london airport while travelling from London -> Delhi, It has not yet been reported on website. how can I reclaim my baggage

@AlwaysCocaKKola Hi there Mike, I am sorry to see that you are having booking issues. So that we can look into this further, please contact our Customer Centre team via virg.in/4g7cOzu. ^Kyle

@VirginAtlantic Is there a supervisor who can take look at this and honour the price and I also have blue light NHS code to use as well Thanks

Hello Ryan. I understand that you are attempting to create a booking online. We are sorry that you are having issues with this. We would advise that you please call in to speak with one of our telephone agents. Here is a link to our contact us page - virg.in/4Qi2 ^Connagh

@VirginAtlantic so my only option to pay for a flight is by getting your credit card? No other options?

@DarrenMRoberts Hello Darren. I understand that you have bid for a upgrade on your booking. Please note that all passengers will be advised via email 48 hours prior to departure if the bids are accepted or denied😊 ^Connagh

@VirginAtlantic Hi, I’ve bid on an upgrade for a flight on Friday. My bid says pending, when will I be notified? Does pending mean I’ve got a chance of getting the upgrade? Thanks

@pikdig Hi there Chris, we are sorry to hear of any inconvenience caused. Your feedback is important, and you can provide this via Compliments, feedback & further support -bit.ly/46aqVl3 ^Becky

@VirginAtlantic hello! I was on VS26 JFK-LHR last May 7. IFE system kept resetting, inflight map not working, overhead reading lights not working, and AC outlets not working. How do I make a formal feedback complaint?

@ElementsFSLtd Hi Jason, it's great to hear you're travelling with us! Unfortunately, we haven't received any official communication about the lounge yet. We would kindly advise you to keep an eye on our website for any updates. See you onboard soon! ^Noemie

@VirginAtlantic hi, travelling in August T2 Manchester, I notice the 1903 lounge is closing , do upper class then use the new ‘ executive’ by escape lounge? Thanks

@DarrenMRoberts Hi Darren, it's great to hear you're travelling us. An agent would need to access your account to offer you a quote. You can reach us at +44 (0)344 874 7747 from the UK or +1 800 862 8621 from the US, or through Live Chat here: virg.in/3A4U Have a good day! ^Noemie

@VirginAtlantic Hi, could you let me know what the taxes and fees would be for an upgrade bid from Manchester to Las Vegas premium to upper please? Couldn’t find this information when I went to bid. Just said fees and taxes to be added to my bid. Thanks

Hi Melody, I’m sorry for any inconvenience caused. We are aware of fake accounts posing as Virgin Atlantic and we are working with X to get these blocked. You will always be able to tell a tweet is from us by our gold verified tick. Please do not send any personal information to any other account. ^Noemie

Are all these account leggit ?? @VirginAtlantic