virginatlantic

@LukeHindsDJ Hi Luke, our A350-1000's do have Starlink which will allow you to watch the game! ^Rob

@VirginAtlantic The web chat dosent seem to be working, the type of aircraft is an Airbus A350-1000 @VirginAtlantic

Hey @VirginAtlantic I’m flying when England kick off tomorrow, will I be able to watch it on the flight?

@BigTom0491 @British_Airways @thebodycoach Hi Tom, great news! Our partnership with Sport 24, on our Starlink enabled aircraft, enables streaming major sporting events directly to personal devices! ^Rob

@British_Airways @thebodycoach Why have I seen posts saying @VirginAtlantic allow people to watch live sports?

Hey @British_Airways will I be able to watch the @England match on my flight tomorrow? ⚽️🙏

@jonhoneyball @SamNJ180 @thebodycoach @British_Airways @England I am sorry about that certainly! You can reach out to our Customer Care team via the link here so they can look into the issues further. virg.in/UEpe ^Rob

@VirginAtlantic @SamNJ180 @thebodycoach @British_Airways @England Good to know. My last two upper class flights (Las Vegas and lax return this year) had 30 quid of wasted no connectivity each way

@SamNJ180 @jonhoneyball @thebodycoach @British_Airways @England Hopefully see you on board soon Sam! ^Rob

@VirginAtlantic @jonhoneyball @thebodycoach @British_Airways @England Flown loads of times with Virgin. Superb as always.

@jonhoneyball @SamNJ180 @thebodycoach @British_Airways @England Hi Jon, currently all of our A350-1000's have Starlink. Our passengers on these aircraft will be able to see if England can bring it home this time! ^Rob

@VirginAtlantic @SamNJ180 @thebodycoach @British_Airways @England What proportion of your flights are starlink now?

@SamNJ180 @thebodycoach @British_Airways @England We're always here to help where possible! ^Rob

@thebodycoach @British_Airways @England Jump on a @VirginAtlantic flight, they have Starlink!

@BalhamOld Hello! Thank you for your kind words. We are pleased to hear your ticket has been sorted. We look forward to welcoming you on board to Atlanta. Have a great flight! ✈️^Laura

@VirginAtlantic Natalie on your ticket desk Terminal 3 Heathrow is superb. Sorted my trip to Atlanta tkt out so I’m guaranteed to make kick off #engvargentina #itscominghome

@warwickhunt3 Hi there Warwick. Thank you for choosing to fly with Virgin Atlantic. I am sorry to hear there has been a change to your schedule. Please contact our Customer Centre directly to discuss your booking. Here is a list to our contact us page; virg.in/3w13QBB ^Laura

@VirginAtlantic We’ve just been notified that our flight jfk has been moved to wamos air. We’re with my 79 years old dad and my autistic daughter. We dont want to fly with wamos air and would like an immediate refund to arrange alternative airline. What’s the procedure for this?

Hi there. I am so sorry to hear this! If you wish to discuss the changes, you'd need to call us or use our web messenger service, we have agents available to help with this. Here is a link to our contacts page: rb.gy/zapri3. We look forward to seeing you on board! ^Rebecca

@VirginAtlantic My return flights under booking C25J9D were rescheduled. Lounge, hotel and meal support were declined . I’m travelling with kids and now have extremely long waits at BLR/HYD. I’m NOT asking for date changes or rerouting via another city. Please help.

@toxicbrit Hi Nigel. Its great to hear your flying with us to Orlando! You can qualify for double tier points, by adding your flying club to your manage your booking page with virgin holidays on their page - shorturl.at/WMKcX. You will then earn these 72 hours after flying. ^Rebecca

@VirginAtlantic do I qualify for double tier points if I booked a virgin holiday with upper class flights in February this year? Flights are to Orlando and upper class return.

@dinesh_katoch Sorry to hear that Dinesh. We have sent the details to the team to request an update for you. ^Phillip

@VirginAtlantic VSCR-00867659, no refunds so far since I created the ticket on 6/25/26. Another bad experience today again none of my family members were offered food DEL to LHR and even our seats which were chosen two months in advance were reassigned, assigned random seats separating minor too

@VirginAtlantic such a bad experience everytime I travel with you. Delayed baggage’s, pay for seats in advance and then when you get to the terminal to board you find your seats are changed thrown to a random seat. I need my $60 refund for the seat i paid for but never got.

@maanunbhatia Hi Manun, I'm sorry to hear this. You'll need to contact our Baggage Team to discuss this. You can email them at Baggage.Claims@fly.virgin.com ^David

@VirginAtlantic I’m beyond disappointed. Your baggage team confirmed in writing that claim VSCR-00857323 was approved for ₹92,400 and even sent a payment link for my bank details. After weeks of silence, you’re now saying the claim is rejected under the 7-day rule. Please explai

@bentucker_adv @FIFAWorldCup @England Hi there Ben, it is great to see that you are planning on travelling with us! Yes, this should be available to watch onboard. If you need help with your query, please contact our Customer Centre team via virg.in/4g7cOzu. ^Kyle

@VirginAtlantic will we be able to watch the World Cup semi-final on Wednesday? We are flying from Heathrow to Tampa and will be in the air when the game is on. @FIFAWorldCup @England 🙏🙏

@_xae12_ Hi there Xae, it is great to see that you are planning on travelling with us! If you need help with your flight query, please contact our Customer Centre team via virg.in/4g7cOzu. ^Kyle

@VirginAtlantic why can’t i see flight vir155m that was schedule to fly to las vegas at 17:25 on the map on apps like flight tracker i cant even see the airplane, my family is on board. Has it been delayed? is there something wrong with it i cant get any information anywhere.

@Disaree3 Hi there Punkaray, I am sorry to see that you are having refund issues. So that we can look into this further, please contact our Customer Centre team via virg.in/4g7cOzu. ^Kyle

@VirginAtlantic I need my refund to rebook my ticket ASAP

@Lennyb200192377 Hi Lee! I am so sorry to hear that you are having trouble accessing your flying club account with us. I have provided a link to our “Contact Us” page here: bit.ly/3Zf64dn . Please reach out to us to look into this for you. ^Ashley

@cyril4life Hi Cyril! I am so sorry to hear about this issue. I would encourage you to reach out to our baggage team directly on the following link: bit.ly/3Ry6utN . I hope this can be sorted for you soon. ^Ashley

@VirginAtlantic Atlantic Nigeria has refused to refund my luggage claims for over 3 months now. I am suspecting fraud from the Nigeria office.

@feldyman15 @X The seat map can be viewed on ‘My Booking’ virg.in/3Gsz. You can also call or webchat as guided for assistance. ^Curt

@VirginAtlantic @X Also. Not trying to be difficult but the devil is in the details. I don’t believe we have this completely resolved. We paid for preferred premium. Now not in preferred seats. Correct cabin. Actual seat not resolved. Can we get Stacey direct line? Thanks.

Hey @VirginAtlantic This is literally theft. We Booked premium seats. You changed my flight now the flight you moved us too only has economy and we are still paying full premium. How is that even legal? That is called stealing. No one on phone is helping or can explain.

@feldyman15 @X Hi Nick, if you can contact us by phone or webchat with your booking details, we can discuss this further. virginatlantic.com/contact-us ^Iain

@VirginAtlantic @X We’re relieved for Stacey help, but still uneasy after receiving conflicting information. Could someone please DM me with written confirmation of our cabin and seats, and review whether an appropriate goodwill gesture can be offered for the time, stress and confusion this caused?