Vrbo

@ArmyOfHelaman6 I’m happy to look into this for you and rest assured to find a best resolution! Just send over a direct message with your account email and the booking or listing ID to get started. -Erika

@_megaanmac @vrbo I had a VRBO not approve my booking for a weekend in freaking middle of nowhere WY when I said we were coming in for a funeral. So we booked a hotel suite the next town over that was bigger than his little shack anyways.

Lol a @vrbo host cancelled my mom’s rental the day she was supposed to check in on my WEDDING weekend, and now can’t find her a new place to stay. Another reminder to just book hotels people

Thalia Haven sits on a private peninsula above Great Oyster Bay. Stone pavilions. An olive tree courtyard. A clifftop outdoor bath at sunrise. 90 minutes from Hobart Airport, but it feels a world away. 🌊 Book your Vrbo: bit.ly/3Pm0fYD

@sportygalsports We’re here to help and want to get this sorted as soon as possible. Can you send us a DM with your email and booking ID? -Erika

@_megaanmac @vrbo Fuck @Airbnb and @vrbo bullshit is out of hand, plus the bullshit cleaning fees and some I've heard you have provide your own shit like trash bags and fucking BEDSHEETS LOFL.

@mattieelise I’m happy to look into this for you and rest assured to find a best resolution! Just send over a direct message with your account email and the booking or listing ID to get started. -Erika

@_megaanmac @vrbo Call VRBO if a host cancels within a certain period they normally have to pay the difference to find somewhere new for you to stay

@MemphisMom82 Hi there, we’re sorry to hear about this. Could you please DM us your booking ID and email address so we can look into this right away? -Amy

Booked and prepaid nearly $2,000 for a beachfront 🏖️ spring break condo through @vrbo. But 🚫. Got 👻 Instead of being at the beach, my daughter, my dog, and I are now in a budget motel an hour away in a small Mississippi town—because when we arrived, the condo keypad didn’t work, the condo’s host was unresponsive, and @vrbo left us to figure it out on our own. I spent 2 hours on the phone with #VrboCustomerService being transferred from one agent to another, then to managers, and the only thing anyone consistently offered was, “I’m so sorry.” No solution. Sorry didn’t unlock the door. 🚪 Sorry didn’t get us inside. 🔑 Sorry didn’t help when there was no public restroom nearby and, after waiting outside that long, there was an accident. I was told over and over that if @vrbo could just reach the condo’s host, the issue should be resolved. My daughter finally asked me if the condo’s host was a ghost 👻 because that’s exactly what this felt like: I paid in full, we showed up for spring break, and then got ghosted. What makes this even worse is that Vrbo advertises that they will help “find you another place to stay.” When I brought that up, I was told that “wasn’t available.” So after taking off work, driving 7 hours, and paying almost $2,000 for a beachfront condo, we ended up with a budget motel and continental breakfast an hour from the beach. The lowest point was hearing my daughter cry 😭 yesterday, because she thought we might have to sleep in our car. And even after all of this, @vrbo still has not followed up with me. No real solution ever came. No urgency. No concern for how a single mom traveling alone with her young daughter and a large dog was supposed to suddenly find safe accommodations in a place she had never been before. This was not just inconvenient. It was stressful and completely unacceptable. Companies advertise that they provide safe, reliable accommodations—but when it actually matters, all we got were scripted apologies. The fact is, I paid for a beachfront spring break and we were left stranded. #VRBONeverAgain

@peacefulbeingol We’re here to help and want to get this sorted as soon as possible. Can you send us a DM with your email and booking ID? -Jan

Hi, @vrbo, I'm wondering why I was told by your CS today I won't see payouts from any of the 3 guest stays for my first 30 days as a partner when your website seems to say this is for the first guest stay. Please clarify? I have no money to pay cleaners.

@wilcoxson_david We’re here to help and want to get this sorted as soon as possible. Can you send us a DM with your email and booking ID? -Shiena

And put us In a location with a broken bed frame, mold in the shower and hair in the drain plus my wife and I felt unsafe. I contacted @Vrbo and they gave me the run around along with the Resort and refused any refund. Be careful when you book with VRBO and double check resorts

Just saw a VRBO commercial showing a family finding out the hot tub doesn’t work and VRBO relocated them. This is false advertising. My wife and I booked with VRBO at a resort in Florida and had conformation but when we got to the resort they changed our confirmed reservation

@StevieHafif We’re here to help and want to get this sorted as soon as possible. Can you send us a DM with your email and booking ID? -Shiena

Don’t understand why I can’t cancel my @vrbo in tel aviv for a full refund given the war. I booked it months ago before the conflict, all flights are cancelled so I can’t get there and VRBO is only letting me get half my deposit back, so I’m losing $11K. Shouldn’t you have a policy for refund given these kinds of unique circumstances? I’m certain @Airbnb does.

@UnderFaceValue Hi there, we’re sorry to hear about this. Could you please DM us your booking ID and email address, so we can look into this right away? -Alana

@musicfan4891 @Airbnb @AirbnbHelp @LTLFest @vrbo Really not a great experience and with the seller acting like a total prick about the situation.

Attempting to book an @Airbnb(@airbnbhelp) in Louisville for @LTLFest weekend and my reservation was cancelled so host could make a quick price adjustment. 🤬 Is this acceptable hosting policy?

A quick trick seasoned Vrbo travelers use: Look for the “Loved by Guests” badge. It means the home is in the top tier of reviewed stays in its area, the places people actually rave about after checkout. Like this lakefront home in Big Bear Lake: morning coffee on the dock, mountains reflecting off the water, and a guest rating that speaks for itself. Sometimes the best travel advice is just following the reviews. Book your Big Bear Vrbo: bit.ly/4bsVaFe

kinda bored, might book a villa in the jungle

Little-known Hawaii timing hack: Visit Maui in late winter and your ocean view might come with bonus entertainment - humpback whales migrating through the channel. Sunset + whale sightings from the balcony = elite travel planning. Book your Hawaii rental: bit.ly/4cTtU5k

@elecarazz Hi there, we’re sorry to hear about this. Could you please DM us your booking ID and email address, so we can look into this right away? -April

@CapitalOne my rewards points need to be refunded to me because @vrbo cancelled my reservations but I can’t find anyone to talk to about that.

@elmarquine We’re here to help and want to get this sorted as soon as possible. Can you send us a DM with your email and booking ID? -April

@vrbo who Can help to resolve pending payment?

Group travel wisdom: If someone is sleeping in a top bunk and paying the same as the person in the king suite… your math needs work. Before booking: 1️⃣ agree on the budget 2️⃣ count beds, not bedrooms 3️⃣ decide how you’re splitting costs Drama prevention > damage control. Book your Vrbo: bit.ly/3NliUTQ

@hollyyrowleyy Hi there, we’re sorry to hear about this. Could you please DM us your booking ID and email address so we can look into this right away? -Amy

sadly the weather is cold while staying in the Destin area this week 😕 But there’s a heated pool and hot tub!! Oh wait, it’s closed and @vrbo nor the property management have answered the phone!! I’ve been on hold over 30 minutes. Spent $700+ to sit in a hotel room

@Mason_Payne Hi there, we know how frustrating this must be and want to help as quickly as we can. Please follow our official page, and please DM us your email address and booking ID so we can check into this. -Amy

@vrbo What happened to Mary?!?!

Is this the correct place to rant about Vrbo being a nightmare? About spending countless hours having an issue "escalated" repeatedly to no avail? To them literally not being able to take a simple credit card payment? Or is this a Wendy's? my apologies if it's a Wendy's.

@Mason_Payne Hi there, Mason! I am here to help. Please take note that cases are randomly assigned. To get started, please provide your account email address, booking or listing ID along with a detailed description of your request. -Amy

@Mason_Payne I’m happy to look into this for you and rest assured to find a best resolution! Just send over a direct message with your account email and the booking or listing ID to get started. -Erika

@vrbo just spend an hour and a half on the phone with you