john walls

@SonyUK And please no reply needed as you are not helpful

@wallsy1 Hi john, we can see that the case is currently under investigation and the analysis is still ongoing, we will provide you with a solution as soon as possible. You cooperation and patience are highly appreciated. ^Mennah

@SonyUK terrible customer service with your lens cash back offer

@SonyUK I’ll be honest I’ve lost faith after 4 weeks of emails and twitter I only want my codes to redeem but still being messed about disgusting I’ll give up now your twitter has been no help at all

@SonyUK Really poor customer service on this one I’m afraid

@wallsy1 Hi john, we can see from the case that you haven't received the codes yet. Rest assured, we can also see that we're chasing this one internally to send you the codes as soon as possible. We understand that it's inconvenient, and we thank you for your patience. ^Sawy

@SonyUK I’m still waiting for my codes I am getting no help via emails

@wallsy1 Hi John, thank you for your patience. We're working on this matter and the analysis is still ongoing, we shall update you via email on your case once we receive a reply from them. ^Elshahat

@SonyUK It may be something I have not done right but I have registerd camera as requested.I have then asked why I have not received codes but I have not had any awnser.I won’t be buying again it seems too much hard work,I did tweet you 6 days and you can’t find out so I have no hope

@wallsy1 Hi John, thank you for your patience. We're currently working on this matter and the analysis is still ongoing, we'll provide you with an update as soon as possible. ^Mennah

@SonyUK Thank you. I am only asking for the welcome to alpha codes as I have registerd my camera,I have sent a screenshot of this.

@SonyUK I have sent a screenshot as requested of my registerd camera and recipt but still no codes for the cash back on my lens

@wallsy1 Hi john, we understand that you had a bad experience with our support. But rest assured we have checked your recent emails, and checking it internally right now. And we will reply back to your emails once we get a reply back. ^Sawy

@SonyUK That’s the problem they are no help

@wallsy1 Hi John, we apologise for the unintended inconvenience, we've raised the matter to the relevant department and we shall update you via email on your case once we receive a reply from them^Omnia

@SonyUK It’s all in case 24289503

@wallsy1 Hi john, we're sorry to learn that you've had such a bad experience with your lens cashback campaign. Can you provide us with more information about the issue itself, or what's happening exactly so we can assist you? ^Sawy

@BrendaWheadon How long did your refund take I’ve been waiting 2 weeks

I would like to thank jet2 for the whole refund back in my bank thank you and yes we will be using you in future as we always have x

@StevieVanZandt I’m no financial expert but your plan makes common sense surely and would have stopped a lot of anxiety and worry

I don’t believe it! We can actually hear the questions today! Are they reading my tweets? Probably not. Or they would’ve implemented my plan in March.

@ejoneshelp I was hoping for more help on here too be honest I shouldn’t have to go around chasing missing parts myself I’d rather have a refund now after all this messing about thank you anyway

@ejoneshelp please can someone call me I get no response from tweets and just spent 30 minutes on phone and cannot get through !!

@ejoneshelp No warranty card as explained

@ejoneshelp Still no reply

@ejoneshelp 695666969

@ejoneshelp Hi any luck

@ejoneshelp Hi have we any luck yet

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