Wendy Smith

@SamsungUK How many times and over what period of time do you think it's reasonable to expect a customer to do that, and be told every time to await a dispatch confirmation email, @SamsungUK

@wendysmith63bt Hi, Wendy. As we are the Technical Support Team, we do face limitations with viewing orders, we're afraid. We'd recommend that you contact our colleagues in the Online Shop Team about this on 0333 000 0333│ Monday to Friday, 8am - 8pm│Saturday to Sunday, 10am - 6pm. ^RD

How long is it reasonable to expect a customer to wait for a dispatch confirmation email after payment has been made @SamsungUK ?

@SamsungUK And if, as she's been told, stock of this item is available, why is it taking so long to be allocated and dispatched?

@wendysmith63bt We can understand your frustration, and we apologise for this. When the order is ready to be dispatched, your daughter will receive an email letting her know. Please ask her to keep an eye out on her emails for an update on her order. ^AM

Goods ordered & paid for from @SamsungUK over six weeks ago. They still haven't sent an email confirming dispatch. Led to believe goods are in stock, is this reasonable??

@SamsungUK In my opinion this is totally unacceptable. Exactly how long do you recommend she waits to receive the dispatch email for goods she paid for over six weeks ago??

@SamsungUK Five weeks have passed since the original delivery date of 17th June, but no update has been offered as to why the goods haven't been dispatched. You are just the most recent offering the same advice, which is no help whatsoever.

@SamsungUK I can't, because it's not my purchase it's my daughter's. And she has done so, so many times I've lost count. Wait for the dispatch confirmation. Every. Single. Time.

@wendysmith63bt If you would like to drop us a DM with your proof of purchase we will take a look into this with you. ^PB

@SamsungUK The only response that anyone has been willing to offer is to wait for the dispatch confirmation email. Have tried online chat, phoning, and email: same response from all.

@wendysmith63bt Hey Wendy, we are sorry to hear this! If you have placed an order for a product and this has not shipped, please give our Online Shop Team a call on: 0333 000 0333 so they can review this and the order and advise accordingly. ^PB

Day 29 past original delivery date, and still @SamsungUK can't say when delivery can be expected. What an utter shambles.

More hours wasted trying to find out @SamsungUK when delivery can be expected of an item ordered & paid for on 09/06, that should have arrived on 17/06. FOUR weeks ago.

Item ordered & paid for on 09/06 from @SamsungUK is now 28 days overdue for delivery and their customer service is pathetic. You should be ashamed @SamsungUK

@SamsungUK DM sent. I hope that you are able to do what SEVEN other Samsung people have not, and arrange for my daughter to get her microwave that's now four weeks overdue for delivery.

@wendysmith63bt Drop us a DM, and we can look into this for you. ^HS

If anyone's thinking of buying something from @SamsungUK don't bother. They take your money, don't deliver your goods and their customer service is diabolical. Lies and empty reassurances is all you'll get from them.

@SamsungUK @SamsungUK , my daughter spoke with them over a week ago. Empty promises but no revised delivery date. Waste of her time. Goods paid for on 9th June. Not delivered and no one telling her why or giving a revised delivery date. I was told on Friday that there is stock available!

@wendysmith63bt Our Online Shop Team are best placed to resolve issues around Shop orders, Wendy. We would recommend reaching out to them directly. They can be reached at 0333 000 0333. ^HS

@SamsungUK Her order was placed on 9th June, for delivery on 17th June, but still hasn't arrived. At no point have you, @SamsungUK , made contact with her to give a reason for non-delivery, or a revised delivery date. Despite the aforementioned 5 online conversations, the phone call &email

@wendysmith63bt We're sorry to hear of your disappointment in our services, Wendy. Please drop us a DM, so we can turn things around for you. ^HS

@SamsungUK Five separate online "Samsung Experts" have promised to find out and communicate a revised delivery date for my daughter's order, plus one phone contact and one email response both promising the same. Are you going to do what they have not?

@PastoralThings This is heartbreaking, how are these children supposed to break the cycle??

@Sgt_Nitram @RoyalMailHelp That really isn't the point.

No wonder Royal Mail profits are falling when this is how they roll. First class stamp, bought and paid for before the introduction of barcoded ones. Petty @RoyalMail

@Lost_In_Films_ You'd think so, wouldn't you?

How does this work out 😯 nice little money earner.

@Drmalrob062 It's a disgrace isn't it.

I had the same within days of fathers day, and yes it was late arriving by 2 months. Posted before tge deadline, delayed in transit, extra cost applied. #RoyalMail scam.