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The Tucows engineering team has so far restored 35% of the affected mail services. We sincerely apologize for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.

We can confirm the Tucows engineering team has now restored all mail services. We sincerely apologize for the inconvenience this has caused our customers. If you have any questions, please contact our support team who are here 24/7 and happy to help.

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@SteveStauning We are sorry to hear you are experiencing difficulty. @whhelp is happy to take a look at your ticket if you can provide the ticket number.

I've decided I will just keep an open support ticket with @WestHost and just add a new note every time one of my sites is down. It's seems more efficient that way.

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@knflkkollective @whhelp Would love to help you sort this issue.

@knflkkollective We are sorry that you are experiencing difficulties. Do you have a ticket number that we can reference?

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@mapesmart @whhelp We are sorry that you experienced a longer than normal wait time. Our efforts are focused on providing not only the fastest service but also the most thorough during normal business and weekends and holidays as well. However, we cannot always keep wait times short. Our apologies

@WestHost, @whhelp are you lying to me about being first in line? Because a 21-minute wait time implies that it takes 21 minutes for an average support call and also you only have one support person working today

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