WestHost Support

We can confirm the Tucows engineering team have now restored all mail services. We sincerely apologise for the inconvenience this has caused our customers. If you have any questions, please contact our support team who are here 24/7 and happy to help.

The Tucows engineering team continues to restore the affected mail services as a matter of urgency. We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for an urgent resolution.

The Tucows engineering team have so far restored 43% of the affected mail services. We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.

The Tucows engineering team have so far restored 35% of the affected mail services. We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.

We have been notified by Tucows of an issue affecting email functionality that impacts a small percentage of our customers. Tucows engineers have started to restore services and we will keep you updated on progress. We sincerely apologise for the inconvenience this is causing.

We can confirm the Tucows engineering team have now restored all mail services. We sincerely apologise for the inconvenience this has caused our customers. If you have any questions, please contact our support team who are here 24/7 and happy to help.

The Tucows engineering team have finished recovery of the platform and will now start to restore mail services. They have estimated that all mail services should be back online tomorrow morning.

The Tucows engineering team have been performing multiple recovery and repair steps. They are in the final phase of this process. Upon completion, they will begin the final steps to bring the mail services back online.

@ErikDSchneider @WestHost Hi Erik, We're working our hardest to resolve the ongoing email issues that we are experiencing. We ask that you look to our status page for any updates regarding this at status.westhost.com - we're doing our best to keep everyone updated where we can.

email has been down for three days now. No, "Sorry, mate" or "oops, my bad!" from Westhost. Thanks @WestHost and @whhelp #GFYS

Due to ongoing mail issues, we are currently experiencing a high number of support requests. If your request is about the email issue please refer to our status page for updates regarding this status.westhost.com We sincerely apologise for the impact this may have.

@ZevEisenberg Thanks for this! We'll get right on it! ^DS

@whhelp I noticed a couple of missing images on this support doc: westhost.com/knowledgebase/…

@albertpak @WestHost If you have an open ticket please DM us the ticket number and we can look into your request promptly for access. As always you can contact us via chats westhost.com/support/ or phones 1.800.222.2165.

@westhost @whhelp what's the point of "Wordpress Hosting" package if i can't transfer my existing Wordpress site?🧐 no access to cPanel? 🧐

@knflkkollective @WestHost We're glad to hear our supervisor was able to help you get this resolved. If you have any other questions or concerns, please feel free to give us a call. Our support team is 24/7.

@knflkkollective @WestHost Thank you for that. Your number has been forwarded to the support supervisor.

@knflkkollective @WestHost Our support supervisor just attempted to call you, but there was no response. They left a VM, with their name. If you call in and ask for them by name, they will take your call.

@knflkkollective @WestHost I am sorry to hear this has happened. Our support supervisor is wanting to call you to get this taken care of. Can you please DM us your phone number? Or, is the phone number on your account still valid? If so, they'll just call it.

@knflkkollective @WestHost This has been resolved. The website is back up and the supervisor has responded to your ticket. Please reply to the ticket if there is anything else amiss, and the supervisor will be happy to quickly respond.

@knflkkollective @WestHost Thank you for letting us know about this. Your ticket is being looked at by a support supervisor now. Please expect a reply shortly.

@samplereality Apologies on the delay. Please contact live support westhost.com/support/ and we can answer your questions on our shared servers.

@AliciaTauty @ChrisM2E Account is back online. I've sent a message to you through your open ticket with additional details. Will be looking into this further to ensure all is well moving forward.

@whhelp jrussel_47 @Chrism2E Our VPS server at Westhost has been down since July 2nd and we cannot get an adequate answer from Tech Support. VPS customers need to be able to talk to knowledgeable VPS tech managers when critical systems go down.