Westpac Bank

@budonick We absolutely hear your frustration and we want to ensure you've been properly supported. To enable us to do so, please send us a DM so that we can collect more details to help you. ^Sam

Thank you for calling @Westpac We're experiencing high call volumes but we won't hire any extra Indians at the moment. Please continue to wait before we transfer you to another section. Then another. Then another until you hang up.

@budonick Please send us a Direct Message so that we can collect more details to help you. Alternatively, you can visit our website and search “feedback” for other ways to get in touch with us or to provide insights on your experience. ^Fred 2/2

@Westpac is so bad that they have fake numbers on their website. Dial 131652 and it says call cannot be connected. #AFCA

@budonick Hi again, Budonick. Thank you for bringing this to our attention. We'd like to ensure the relevant team is made aware of the incorrect number being listed (132 651 is our correct Personal Lending number available 8am-8pm AEDT Monday-Friday). ^Fred 1/2

@nibzeeee Hi there, to help us resolve this securely get in touch with us via the options at westpac.com.au/contact-us/. You can also visit our website and search “feedback” for other ways to get in touch or to provide insights on your experience. ^Indie

You have to love @Westpac who advertise online the opening hours of their branches, but when you get there, they close an hour earlier than online. Why can’t you have one branch open until 5pm now?

@Triegaardtau79 Alternatively, you can visit our website and search “feedback” for other ways to get in touch with us or to provide insights on your experience. ^Fred 3/3

A billion dollar BANK and look at the hours! You have to take off work to deal with your OWN money… Not even a Saturday… Not even one day finishing at 6pm so people can finish work… A massive fuck you to the people @Westpac

@Triegaardtau79 as well as telephone banking. We'd like to ensure that your honest feedback is captured. Please send us a Direct Message so that we can collect more details to help you. ^Fred 2/3

@Triegaardtau79 Hi Triegaardt. We are standardising branch operating hours across our network to meet customer demand and offer a more consistent service experience. Alongside the 9:30am-4:00pm operating hours, our banking services are available 24/7 via online and mobile banking, ^Fred 1/3

@budonick Hi again. I'm really sorry you're still experiencing issues. We want to ensure you're properly supported. To enable us to do so, please send us a DM so that we can collect more details to help you. ^Sam’

So I've trying calling, but unfortunately all your foreign call centres must be in the middle east because no one answer. Tried the app, they tell me to call. Tried social media, they tell me to call. Tried emailing a complaint again nothing! @Westpac #dogshit #Iran

@Westpac I'm shocked at how terrible your service is. I've been trying all week to get some help and crickets! I've requested 1 account to be closed yesterday, getting ready to do the other one today. #dogshit

@budonick We definitely want to make sure you find the required support, Budonick. To do this best we'll need to ask questions best suited to DM, and we look forward to hearing from you when you have the opportunity. ^Fred

@Westpac I did the feedback, no one contacted me. I made a complaint and now I have to wait up to 5 business days for contact about that. It's easier to just go to another bank.👎👎👎👎

What's up with @Westpac being absolute dogshit with their customer service this week? I cant on to anyone that can actually help!!!

@CandlemakerRow Thanks for getting in touch Fraser. To help us resolve this securely, please get in touch with us via the options at westpac.com.au/contact-us/. ^Fred

Hey @westpac any reason I'm not getting a SMS code when trying to log in?

@budonick We want to ensure you've been properly supported. To enable us to do so, please send us a DM so that we can collect more details to help you. ^Sam

@galacticprez Hi there, I’m sorry to hear about this. To help us resolve this securely get in touch with us via the options at: westpac.com.au/contact-us. You can also visit our website and search “feedback” for other ways to get in touch or to provide insights on your experience. ^Sam

@Westpac your systems are shite and failing bad ... why would anyone bank with a bank as profitable as you, but where your systems do not work, AND I CANNOT EVEN COMPLAIN ABOUT IT MUCH LESS GET THE PROBLEM RESOLVED !!!

@Muntika_Nation Hi there, I’m so sorry to hear about this. To help us resolve this securely get in touch with us via the options at: westpac.com.au/contact-us. You can also visit our website and search “feedback” for other ways to get in touch or to provide insights on your experience. ^Sam

@Westpac can you guys please fix the app? It’s not working this morning. Considering how much we all pay in fees, one would think you blood suckers would have absolutely firing mobile platforms.

@RiverGrubel You can also visit our website and search “feedback” for other ways to get in touch or to provide insights on your experience. ^Grace (2/2)

@Westpac how the hell do i speak to a human? I AM SO SICK of this online assistant that NEVER works. I need to speak to a human asap about an issue with a transaction. Maybe stop laying off humans in favour of tech if you cant get your tech to function seamlessly.

@RiverGrubel I'm sorry to hear about the difficulties you've faced when trying to reach us. To help us resolve this securely get in touch with us via the options at westpac.com.au/contact-us/. ^Grace (1/2)

@boo2880 Hi there, I’m really sorry to hear about this. To help us resolve this securely get in touch with us via the options at: westpac.com.au/contact-us/. You can also visit our website and search “feedback” for other ways to get in touch or to provide insights on your experience. ^Dina

@Westpac how about FIXING your ATMs in remote Australia? There's only one where I live and it's been broken since Noah was in nappies 😠

@Stacie_Kipruto We're sorry to hear this. Please send us a DM and we will guide you to the right support option. You can also visit our website and search “feedback” for other ways to get in touch or to provide insights on your experience. ^Dina

@Westpac I can't seem to get help unblocking my app 🥹 Do I have to visit a branch? I don't have my card on me/customer id as well

Following the RBA’s decision to increase the cash rate by 0.25%, we’ve announced a range of interest rate changes. 🏠Home Loans: westpac.com.au/personal-banki… 💰Deposits: westpac.com.au/personal-banki…

@AngieB5 Hi Angie, I’m so sorry to hear this. To help us resolve this securely get in touch with us via the options at westpac.com.au/contact-us/. You can also visit our website and search “feedback” for other ways to get in touch or to provide insights on your experience. ^Ada

@Westpac I don't know what to do anymore. I'm at my absolute wits end. I've reported fraud on my card, no one did anything about it, I reported it again, they got the details wrong and credited me a genuine purchase, told me to cut up my card and STILL the card seems active.