Willis F Jackson III

Always make sure your actions align with your ambitions.

@rideact The prior timed stop is 656 so by your logic I need to be at the stop 10 minutes early and boy I would love to do that but I don't have 10 extra minutes to spare every morning. I would love to have the OX back (another one you couldn't run on time either).

@wfjackson3 We're sorry to hear this and will submit this. Some stops have scheduled timepoints and buses will wait if they are early at those stops. Stops between scheduled timepoints are approximate departure times and buses don't have to wait. Otis & High is not a scheduled timepoint.

@rideact another day another bus leaving early. Today's 704am W, which I have to take because you deleted the OX, consistently shows up early. Today it was 2 minutes early and despite me sprinting after it, it didn't even stop at the curb. Just kept on rolling.

@rideact You all can keep believing that saying that makes it ok, but there is ZERO reason for a 7am bus to be anything other than exactly on time at every stop. There is functionally no traffic. As riders we want consistency and predictability in our commute. Start taking easy wins here.

@rideact This driver for the 31 is actually waiting at stops when he is too early! And he got an extra rider because of it! This one trick will improve ridership by a ton. I'm telling you.

@rideact If it's 7am in Alameda and the bus is early, it should be standing at each stop until the published stop time

@rideact Ever since you got rid of the OX for the dumbest reasons imaginable, I have to get out for an even earlier bus but if it comes early I just can't make it.

@rideact But that two year change process actually made it worse. Service is worse. I don't know who it got better for, but it's not people in Alameda.

@wfjackson3 Hello, we apologize for this inconvenience. Can you please provide us with the bus line number, the bus stop ID #, the time/ date that this occurred, and the direction you were heading to? We will then send this feedback to the appropriate team.

@rideact bus 1688 just skipped the harbor bay stop. I walked right up to the bus and he drove right past me. I ran to the other end of the lot and caught him and he still wouldn't let me on. I stood in the exact same spot where he parked on Tuesday and he just flat ignored me.

@rideact Also while we are at it, at least a dozen people are left behind in Alameda every morning by the first O bus. You killed two commuter busses and surprise surprise now there isn't enough space for everyone. We all just want you to be consistent. It's literally all we ask.

@rideact No. It was the bay farm ferry stop. It happened literally right before I tweeted you. With the bus number, I suspect you can piece the rest together.

@rideact While we are on the subject, why do you have two different versions of this route with the same line designation? Maybe make it easier on everyone than calling both routes the 31?

@rideact I am at a complete loss. How do you make a mistake, have someone run you down, and still refuse to let me on. The East Bay service is completely unreliable since you changed the service lineup.

@rideact I managed to get through finally. Same issue as before.

@wfjackson3 Hi Willis, did you dial 510-891-4777? When calling did you reach the automated prompt and asked to press 2? What issues are you having? Feel free to DM us and we'll do our best to help with your question.

@rideact why can't the early morning OX just be ON TIME? Got to the stop almost 5 minutes early but it already came. This kind of inconsistency *ruins* my morning. Your riders want consistent, dependable timings on their commute. There is no reason for this variance at 717 am.

@rideact Still having issues so I decided to call in just now. Is there a reason the service number on your website doesn't ring through at all?

@wfjackson3 We're sorry to hear about the early bus and will submit this complaint to our Operations team so they can review this schedule.

@SpamRoss @NumeralTax About time. I have, uh, *experience* with them. I'd love to see what you are building. We're small, but if it's good I will happily refer our customers to you. Also, we are a fulfillment solution that doesn't suck the life out of the brand. It sounds like we have a similar ethos.

Seeing Ridge ditch Avalara feels like watching someone finally break up with their toxic ex. When I was running my DTC brands, I felt the exact same way. That's why we built @NumeralTax. To Sean: A+ meme game. To Ridge: Welcome to the future of sales tax.

@rideact Again? My 9 year old is more accountable than this.

@rideact BECAUSE IT LEFT THE STOP EARLY AGAIN.

@wfjackson3 Looks like the bus is past High St, it is on Park St. right now.

@rideact I'm so tired of literally running from my house to the bus stop on days I need the OX to try and get there a few minutes early just to see it already left. I was 2 or 3 minutes early this morning but once again it either isn't running or it left early.

@rideact Where is it today?