Whatfix

The reality of Day 2 is the ultimate test for any software rollout. When the University of Arizona (UofA) launched Trellis (a campus wide enablement application), the real test was when the students, faculty, and staff logged in expecting to get their work done. A scalable way to train new admins and supporting existing users without overwhelming IT was missing. The university elevated their digital adoption strategy by embedding Whatfix directly into the platform to deliver contextual, self-service guidance right in the flow of work. Learn how UofA partnered with Whatfix to drive digital adoption: whatfix.com/resources/case… #whatfix #customerclickswithwhatfix #digitaladoption #education

Engineering is the closest thing to magic that exists in the world.✨ At Whatfix, this magic brought together 32 teams, our biggest 𝗥&𝗗 𝗛𝗮𝗰𝗸𝗮𝘁𝗵𝗼𝗻 yet. For 48 hours, we experimented, rebuilt, and pushed the boundaries of 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜. AI has always been part of our DNA. This hackathon was about discovering what's next. Every prototype reflected a bold idea with the potential to shape the future of our products, engineering, and the way enterprises experience AI. 🚀 Here's to every team that turned ideas into reality, and congratulations to our winners and finalists for raising the bar. 👏🏆 #whatfix #agenticAI #hackathon #digitaltransformation #lifeatwhatfix

The next generation of enterprise organizations won't be defined by the number of AI tools they deploy. They'll be defined by how intelligently work gets orchestrated across them. It's a shift that changes how CIOs think about software, governance, adoption—and even what productivity means. In his latest byline, Khadim Batti explores why the future of enterprise AI isn't about smarter apps. It's about a smarter operating model. Learn more: apmdigest.com/when-ai-become… #enterpriseai #digitaltransformation #cio #whatfix #thoughtleadership

A leader across product innovation, user experience, customer service, and security, we've been recognized by some of the industry's most respected analyst firms. Most importantly, our customers have validated this journey in a massive way. 🟢 Gartner Peer Insights Customers' Choice: Whatfix stands as the only DAP recognized for three consecutive years. 🟢 G2 Top 50 India Software Company: Holding our spot strong for the third year running. These six months' momentum reflects the trust customers place in us every single day. And with 80 G2 badges crowning Whatfix the #1 Digital Adoption Platform in the Spring 2026 Report, the verdict is pretty clear. Every award reflects the trust our customers place in us and the incredible team building alongside them every day. 🚀 #whatfix #digitaladoption #awards #ai #customerlove #innovation

We’re shattering the myth that Digital Adoption Platforms are just for basic walkthroughs. Can you handle the truth? Mohit Jain, Vasupradha S., and Patrick Ashamalla break down how a modern multi-product suite transforms software adoption into a unified system of intelligence. If you want to see how combining behavior analytics, AI guidance, and simulated sandboxes maximizes tech ROI, this is a must-watch. Stop guessing what your users need to get their jobs done. 📺 Watch the full video on YouTube! youtube.com/watch?v=9mV1z0… #whatfix | #digitaladoption | #doublecheck | #digitaltransformation | #techtrends

Validaide is rethinking how users adopt complex software. As Silvija Kozlek Customer Success Specialist at Validaide, shares: "We haven't received new tickets related to the flows that we've built and published." By replacing traditional training with in-app guidance, the team is simplifying complex workflows, reducing user confusion, and helping customers become productive faster. 🎥 Watch how Validaide is creating a more intuitive user experience: youtu.be/83LSgGfh53k?ut… #whatfix #customerclickswithwhatfix #digitaladoption #userexperience

We are partnering with PTC to empower enterprises to accelerate adoption across Product Lifecycle Management (PLM) environments, and maximize the value of their software investments.. With our AI-native guidance, workflow support, and adoption intelligence directly into PTC’s Windchill, teams will experience faster feature discovery, reduction in errors, and improved operational excellence, driving stronger outcomes at scale. 📰 Read the full announcement here: whatfix.com/newsroom/press… #whatfix #ptc #digitaladoption #ai #plm #partnerships

"𝘐𝘵 𝘪𝘴 𝘢 𝘤𝘢𝘱𝘪𝘵𝘢𝘭 𝘮𝘪𝘴𝘵𝘢𝘬𝘦 𝘵𝘰 𝘵𝘩𝘦𝘰𝘳𝘪𝘻𝘦 𝘣𝘦𝘧𝘰𝘳𝘦 𝘰𝘯𝘦 𝘩𝘢𝘴 𝘥𝘢𝘵𝘢." — Sherlock Holmes 🕵‍ Good detectives know it. Great product teams live by it. Every user click, pause, and detour has a story to tell. The question is: are you paying attention? 🖇️ Learn more: whatfix.com/ai/?utm_source… #AIclickswithwhatfix #digitaltransformation #whatfix #digitaladoption #userinsights

A single missing field in a digital form might look like a minor glitch on a dashboard, but it resulted in critical delays for families waiting on life-saving chronic care medication. Technology failed to guide the user at the exact moment it mattered most. As AI reshapes the future of work, Khadim Batti argues that the biggest challenge isn't building smarter systems. It's building systems that help people make better decisions, prevent costly mistakes, and deliver better human outcomes. The organizations that thrive in the AI era will be the ones that never lose sight of that connection between technology decisions and human outcomes. Learn more: lnkd.in/gNgSre_R #whatfix #digitaltransformation #ai #thoughtleadership

🌭 Chicago hot dogs weren't the only things loaded at Inspire Chicago. With leaders at McDonald's, NBCUniversal, and ManpowerGroup, we unpacked what it really takes to drive AI adoption, workforce transformation, and measurable business outcomes. We also took a closer look at SEEK, and the role AI can play in shaping the future of digital transformation at scale. Thanks to everyone who joined us for an evening of insights, connections, and a true taste of Chicago. #whatfixevents #inspirechicago #digitaltransformation #whatfix

Semler Gruppen A/S pulled off one of the rarest enterprise tech feats: a major SuccessFactors UI overhaul with zero support tickets. Using Whatfix guided flows and in-app support, the team helped users navigate the new experience with confidence from day one. As Semler prepares for its upcoming NESA platform rollout, it is leveraging Whatfix Mirror, and Semler GPT to create simulation-based learning experiences and explore AI-powered user support. The goal: reduce friction, build user confidence, and prepare employees before go-live. Watch as Anna Ditte Ernø-Heising shares the full story to see the adoption strategy behind it: youtu.be/9a_l085fK4A?ut… #whatfix #customerclickswithwhatfix #mirror #changemanagement

AI is quickly becoming table stakes. The real differentiator isn't whether your organization has access to AI. It's whether your people know how to use it effectively. Technology adoption has always been the missing piece of digital transformation. AI is no different. The companies that win won't necessarily have the best AI tools. They'll have the highest rates of AI adoption across their workforce. 🔗 Learn more: youtu.be/c6DXd9q4VTI?ut… #theclickthru #digitaltransformation #whatfix #AItransformation #digitaladoption

⚽ Approving a major software rollout based on a sign-off document is a bit like sending a team to the FIFA World Cup because they memorized the playbook. In his latest article, Khadim Batti explores why enterprises need to move beyond assumed readiness and start validating execution through AI-powered simulations. By recreating real-world workflows, organizations can identify where users hesitate, make mistakes, or deviate from the intended process before go-live. 👉 Read the insights: lnkd.in/gRBQ6Bvg #digitaladoption #simulation #ai #whatfix #thoughtleadership

"When the go live is happening, it can be a storm, it can be a wave and you never know what happened.". As Nick Lawitzke, Director HR, Change & Leadership at KPMG Switzerland, explains, sustainable adoption isn’t built through one-time training sessions. It's built through continuous guidance, support, and enablement when users need it most pre, during and post go-live. A big thank you to Nick for sharing his insights on how KPMG and Whatfix are helping organizations accelerate adoption and de-risk transformation success. 👏 Watch the full story here: youtu.be/HczVT9FCchM?ut… #partnerships #whatfix #digitaltransformation #digitaladoption

We’re putting the biggest digital transformation myths under the microscope. Can you handle the truth? Mohit Jain, Vasupradha S., and Patrick Ashamalla have taken their seats in the DoubleCheck chair to deliver a vital reality check on the future of Digital Transformation. If you want to stop blind budget consolidation and reclaim the $10.9M lost annually to poor software adoption, this is a must-watch. 💡 Stop forcing your teams to act like computers. It's time to make your technology adapt to the person using it. Watch the full video on YouTube! lnkd.in/dVKxU6qZ #whatfix | #digitaladoption | #doublecheck | #digitaltransformation | #techtrends

$10.9M reported missing annually due to poor software adoption, according to a Forrester report. Investigators believe the value was there all along. It just never made it past onboarding. Ready to close the case? Learn more: whatfix.com/ai/?utm_source… #AIclickswithwhatfix #digitaltransformation #whatfix #digitaladoption

The second S in SaaS deserves more attention. Enterprise software investments only create value when people actually use them. That's why adoption, service, and customer experience can't be treated as afterthoughts. In a recent conversation with Russ Fordyce 🏆 from the Business Intelligence Group, our co-founder and CEO Khadim Batti shares how this belief has shaped how we build, support, and scale at Whatfix. It's also why we're honored to receive the 2026 Excellence in Customer Service Award. 🏆 Thank you to our customers, partners, and Whatfixers who make this possible every day. 👉 Learn more about our playbook here: bintelligence.com/blog/why-whatf… #digitaladoption #customerclickswithwhatfix #ai #whatfix #awards

🏆 Whatfix has been named 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 𝗮𝘁 𝘁𝗵𝗲 𝟮𝟬𝟮𝟲 𝗥𝗲𝗺𝗼𝘁𝗲𝗧𝗲𝗰𝗵 𝗕𝗿𝗲𝗮𝗸𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗔𝘄𝗮𝗿𝗱𝘀! 🥳 In a remote world where the employee experience is the digital experience, 𝗪𝗵𝗮𝘁𝗳𝗶𝘅 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 uncovers hidden workflow friction and instantly triggers the exact in-app guidance teams need to thrive. 𝘛𝘩𝘪𝘴 𝘢𝘤𝘵𝘶𝘢𝘭𝘭𝘺 𝘮𝘢𝘳𝘬𝘴 𝘵𝘸𝘰 𝘣𝘳𝘦𝘢𝘬𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘢𝘸𝘢𝘳𝘥𝘴 𝘪𝘯 𝘵𝘸𝘰 𝘺𝘦𝘢𝘳𝘴 𝘧𝘰𝘳 𝘰𝘶𝘳 𝘢𝘯𝘢𝘭𝘺𝘵𝘪𝘤𝘴 𝘤𝘢𝘱𝘢𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴. • In 2025, we won the AI Breakthrough Award for the intelligence of our proprietary ScreenSense™ engine. • This year’s RemoteTech win celebrates the direct impact that intelligence has on real people, turning insights into instant action. Cheers to our brilliant team, our visionary customers, and anyone who has ever looked at a messy data chart, shrugged, and said, "Okay, but what do I actually DO with this?" This one is for everyone transforming insights into instant action. 🚀✨ #whatfix #employeeexperience #productanalytics #digitaladoption #award

Celebrating the customers who have driven five years of bold transformation with Whatfix. Here’s to half a decade of shared milestones and unstoppable digital transformation with: 🌍 The Global Trailblazers: AkzoNobel • BD • CEVA Logistics 💡 The Industry Visionaries: DePaul University • Ferring Pharmaceuticals • ICICI Bank ⭐ The Enterprise Pioneers: IDEXX Small Animal Health • ManpowerGroup • Old Mutual South Africa 💻 The Digital Transformers: Persistent Systems • Schneider Electric • Sevita Thanks for trusting Whatfix to power your software, your workflows, and your business outcomes for 5 incredible years. Now that we have a rock solid foundation, let's go double it. 🎉 #customerclickswithwhatfix #digitaltransformation #whatfix #digitaladoption

Most enterprises don’t have a software problem. They have an adoption problem. A Digital Adoption Platform (DAP) helps teams actually use enterprise software correctly, with in-app guidance, self-service support, workflow analytics, and hands-on enablement. And the ROI is hard to ignore: → 64% faster time-to-value → 67% higher digital transformation ROI A DAP isn’t just training. It’s the value realization layer for your tech stack. 👉 Watch the full episode to see the top enterprise DAP platforms, the features that actually matter, and why adoption is becoming a board-level conversation: youtu.be/TzzFXKn0ZEE?ut… #theclickthru #digitaltransformation #digitaladoption #whatfix