Brawl Stars@BrawlStars
We're running into issues delivering the 300 Pizza Slices compensation due to the high number of eligible players and the inbox not properly supporting these large numbers.
As it stands, if we had used this method, the delivery could have taken up to 20 days to complete! To avoid that, we will explore a different way to deliver them. We aim to deliver the compensation to all eligible players next week after maintenance (most likely next Thursday, January 9th).
Also, players who had purchased 250 Pizza Slices for 79 Gems should have already been delivered 250 Pizza Slices directly to claim from their inbox.
We’d also like to talk about the decisions around the compensation and solutions for the Pizza Slices Bug:
👉 WHY IS THE COMPENSATION 300 PIZZA SLICES
This was both to compensate for the lost day of progression and as an apology for those who did not get/use the unintended extra currency at the beginning of the event.
We also re-generated all 3 quests that were live at the beginning of the event so that they could be completed again for extra progression.
We understand that 300 Pizza Slices is not the same as what some of these players got to spend, but compensating everyone with a value too high would then create another issue with the event's economy.
The original plan was that an active player would be able to get 2000 Pizza Slices in total (more depending on your performance in the Contest), so 300 is 15% of that, and the value of 2 pizzas is roughly around 1 gem.
This compensation should still give everyone a good push to help buy some of the higher-value offers in the event without hurting the game economy and demotivating players from playing the event
As a reminder, this will be delivered after maintenance next week ⚠️
👉 THE NUMBER OF PEOPLE AFFECTED AND THE PIZZA SLICES USED
Of all the players currently playing in the event, 3.6% have managed to spend 300 or more Pizza Slices, and only 0.4% have used more than 2000 Pizza Slices in that first day (which most likely buys every offer in the Shop).
On the first day of the Event, the most a player could spend was a little above 2000 Pizza Slices at the Pizza Planet Shop. Once an offer is purchased, it is only regenerated the day after. So, even if a player had 10000 or more Pizza Slices, they were not able to spend it all.
Of course, these small percentages still mean many thousands of players, but this should give more clarity and help understanding the actual impact of the issue.
👉 WHY DIDN'T WE REMOVE ITEMS OR DEDUCT PIZZA SLICES FROM THESE PLAYERS?
Most players are not on social media and were unaware there was any problem with the event, so any kind of punishment felt wrong.
The fairest option would be to remove every item collected with these extra Pizza Slices, but that, unfortunately, would take a lot of time from the team because the removal needs to be tailored to each case. Also, a mass rollback or removal of items is very risky and could generate more problems in these players' accounts.
So, instead of focusing on the players with extra Pizza Slices, we decided to give more to those who didn't get any extra. But as explained above, we couldn't give a lot due to the high value of this currency.
👉 HOW IS THAT FAIR?
It's not. And we won't pretend or try to justify that it is.
However, due to the complexity of removing the collected items and the confusion that may be caused by deducting their Pizza Slices, we opted to compensate only the players who were not affected by the issue.
When we make these calls, we do the best out of what we can in the time we have. This issue had a time limit because if it went on for more than a day, more offers would be generated, and the difference in rewards would be greater.
Based on the options, tools, and time we had, this was the better option among all the others we discussed.
Still, it is probably not the best due to the short timeframe, but one that still rewards you, the players, more than we initially planned for the event.
👉 WHAT HAPPENED (RECAP)?
In case you missed all of this, at the start of the Pizza Planet event, a bug caused some players to start the event already with some Pizza Slices. This happened because Pizza Slices replaced the Krusty Kash as a temporary currency in the game.
At the start of the event, this amount of currency was supposed to be reset to 0 for everyone, but it only worked for some players. This means that some players who had some leftover Krusty Kash from the previous event ended up getting this currency back as the Pizza Planet event started.
To mitigate the situation, we decided to reset everyone’s Pizza Slices to 0 and compensate only the players who had not used the extra Pizza Slices.
👉 WHAT HAPPENS NEXT?
You can continue playing the event normally, and once we have more concrete details about the delivery of the compensation, we will communicate on our social channels.
Again, we are sorry for the rough start of the event, but hopefully, this can give more context to our decision about this issue.
