Wise Certification

Our latest edition of our digital newsletter has hit the wire. What a year for the mobile device repair industry. As 2025 winds down, the CTIA Reverse Logistics and Service Quality community has proven that the industry is stronger when we move together. wisecertification.com/reverse-in-rev…

WISE Certification works with industry leaders to train & certify technicians & establish standards to ensure quality work. We're energized to have taken part in the #SamsungCare 2025 National Skills & Repair Competitions! Read more: news.samsung.com/us/samsungs-to…

It’s here. November is National Repair Done Right Month! Join us in celebrating all skilled technicians & repair shops nationwide who repair devices so all of us can stay connected! Find out more: wisecertification.com/repair-done-ri…

So proud of the amazing RLSQ 85+ member crew who joined us for another successful meeting of the best-of-the best in device repair and reverse logistics. It takes all of us, working together! Thank you Motorola Mobility for being gracious hosts.

We're excited to welcome The Phone Link as our newest WISE Authorized Retailer! This dedicated team, with 3 Toronto area locations, has earned their place in the trusted WISE Directory network by demonstrating a stellar commitment to service excellence. lnkd.in/gEr7GbHG

National Repair Done Right Month starts in November. Spotlighting trusted repair, certified technicians and the companies leading the way in repair quality. Share your repair stories, highlight your certified techs, and help spread the word. Learn more at wisecertification.com/repair-done-ri…

Congratulations to the first WISE Certified location in United Kingdom! Pocket Geek Tech Repair Farringdon, is the only shop in the UK who has met the standards for technicians & retailers to pass WISE Retail Certification. Find more WISE Certified stores: lnkd.in/g-w-Xd6T

Leading the way, everyday. Dr Emili Brosnan from Millard Horizon High School and Jason Dewater from iFixAmerica educated the audience at NAEA about the success of mobile device repair classes and the impact it is having on the students.

November is National Repair Done Right Month, but we're starting the celebration early! Enjoy 25% off all National Repair Done Right merch from the WISE Shop. Use code WISE-TECH at checkout. wisecertification.com/shop/

Stratix is now officially a WISE Authorized Service Center! This certification is a testament to their dedication to best-in-class operations and industry-leading standards. They're committed to providing the highest quality and most sustainable device repair services. Congrats!

A huge welcome to the newest WISE Certified Retailer, All My Phones Repair!They are now a proud member of our trusted WISE Directory network. They have earned their spot by demonstrating a commitment to service excellence. Explore them at: wisecertification.com/places/all-my-…

Big news for YYWireless in Clive, Iowa! Huge congrats on their new WISE Authorized Service Center status. The team's positive energy was on full display, making it clear that their commitment to excellence starts from within. Learn more about WISE ASC: lnkd.in/g3ZemTDn

WISE talks about development of CTIA's grading standards—how they were created & adopted across the wireless industry globally. Grading standards are critical to building trust & consistency across the repair ecosystem. Tune in to hear more: open.spotify.com/episode/5GE0Wd…

Join us in welcoming the newest WISE Certified Retailer @GCOMSEO! GCOM Support is the perfect addition to our growing WISE Directory network of trusted repair partners. Explore them at wisecertification.com/places/gcom-su….

A big thank you to the B2B Mobile team for hosting the WISE team at their facility in Owings Mills, Maryland this week. We are thrilled to have your expertise join the Reverse Logistics and Service Quality program as we work to shape the future of the industry.

@CommsellD Overland, MO facility is an official WISE Authorized Service Center. This accomplishment is dedication to meeting the highest standards in wireless repair. Their commitment to excellence ensures Plug.Tech customers receive trusted, high-quality devices.

See you at the 16th Annual Warranty Innovations Conference, Oct 27–29 in Chicago. Don’t miss the WISE Certification & Samsung fireside chat on DAY 2! October 28 | 8:45 AM: “The Evolution of the Device Repair Service Network” Michelle James, @CTIA & Dennis Prock, @Samsung

We were thrilled to visit @SimpleCellInc1 facility in Eldersburg, MD. We were welcomed by an exceptional team & impressed by operations. They demonstrate a meticulous dedication to quality that is evident in every aspect of their work, & are proud to have them as WISE ASC.

Excited to welcome Tech Genius as newest Authorized Training Center & our first in Canada. This milestone comes at a time as we expand Samsung’s ISP program in the region. Located across Ontario, Tech Genius is now authorized to deliver official WISE training & certification.

Back to Class: The Summer Issue of Reverse in Review is Here! Summer’s out, school is in session — and our latest Reverse in Review is packed with industry smarts: Check out the full issue here: wisecertification.com/reverse-in-rev…