Srish Manchanda

@Lenskart_com Saale chorr ho tum

@Lenskart_com @peyushbansal AFTER MULTIPLE FOLLOW UPS YOUR COMPANY IS NOT FOLLOWING THE RIGHT POLICY WHERE CX HAS TO BE PROVIDED WITH LK CASH AND THEY CREDITED LK CASH +. I NEED THIS FIXED AND STOP FOOLING PEOPLE. @PiyushGoyal This is how customers are treated at Lenskart.

@perrygarg @Lenskart_com Even if you receive cashback you will not be able to use it because they will fool you by adding cashback to LK CASH+ while policy says to add cashback to LK CASH. Using LK CASH+ will remove all your discounts.

@Lenskart_com Order is delivered today morning to me which outside of your 3 day delivery policy, by when cashback would be credited?

@Lenskart_com My order is marked as delivered but still actually not delivered to me at my doorstep. Logging fake delivery status to avoid giving cashback under your 3 or free policy? Why keep such a policy in the first place if you can't make upto it? @DTDCIndia

@ManvendeRathore @Lenskart_com @peyushbansal Chorr hai ye log. According to policy cashback needs to be added in LK cash and they will add in LK cash + which will not be used.

@Lenskart_com I want to know about delivery in 3 days or something else free, is this policy or just for advertisement @peyushbansal

@Lenskart_com is this your technology I ordered from store on 18 July with instruction that mother forgot glasses in village #urgent They told for 22nd, it's 24th, still customer chatbot is living in past. Any other way to get it fast Order ID 1273186959

@Lenskart_com Chorr company hai cannot even fulfil their own policy for 3 day or free.

#MondayMotivation We're infusing a dose of '10X Thinking Energy' into this week with a few words of wisdom from our Co-Founder, CPO & CEO Peyush Bansal. Stay curious & #DoMoreBeMore 🚀 #Lenskart #CustomerObsession #LensTribe #LifeAtLenskart #leadership #PBQuotes #peyushbansal

@Lenskart_com NOT EVEN A SINGLE CALL RECEIVED.

@Varun61093 Hi Varun, We understand your predicament however we have shared a fair resolution as per our company's procedure. We also tried contacting you over the phone however it went unresponsive. You may utilise the LK Cash Plus as per your requirement. (1/2)

@Lenskart_com This is how your company fools customers when 3 day delivery policy actually says you get credit issued to LK cash but then you add it to LK cash+ knowing that this cannot be used as it will remove all other discounts. @peyushbansal stop these illegal activities

@Lenskart_com No the problem needs to be resolved where your company promises to credit LK Cash. I really don't need your LK CASH +. STOP FOOLING PEOPLE.

@Varun61093 You can also use this LK cash+ with Buy One Get One offer under Gold membership. Please note, this cannot be clubbed with any other voucher or ongoing offer. We appreciate your understanding. Looking for your cooperation. Thanks- Akash (2/2) twitter.com/messages/compo…

@Lenskart_com @peyushbansal I would like to bring this to your notice how your customer support is fooling customers by not following the actual commitments. According to the policy I should receive LK cash but what I got is LK cash plus. Akash acted oversmart but cannot be one.

@Varun61093 Vi Varun! Thank you for confirming order delivery. We tried reaching out to you but unfortunately couldn't connect. As promised your LK cash+ (50% of total order value) has been successfully credited to your Lenskart wallet as per 3 or free offer.(1/2)

Hi @Lenskart_com @peyushbansal I would suggest you to stop misleading your customers with 3 or free policy. My product stands ineligible even after it was ordered on 18th July and the prescription was also submitted the same day but on your end it was updated on 20th July.

@Lenskart_com Order is delivered. Please complete your commitment related to LK cash

@Varun61093 (2/2) Stay rest assured once the order will be delivered to you, we will assist you with the LK cash plus. Thanks-Akash

@Lenskart_com It wouldn't have been an issue if your customer support service would have dealt without giving actual pain to customers. I would like to bring a few more things. Do you actually call it customer service?