BingX Support

👋 Hey BingX Fam! This is your official support hub on Twitter—here to make your journey smoother, answer questions, and help solve hiccups. Let’s break down what we’re all about: What we do (and why you’ll love it): Got questions about deposits, withdrawals, or trading features? We’ve got answers. Need help with account related issues, or app glitches? Tag us or DM—we’re on it. This is your space—no robots, just real support folks ready to listen. When to expect a reply: We know waiting stinks, so we’re committed to getting back to you within 12 hours (Mon-Sun, 6 AM – 22 PM [Time Zone, UTC+8]). In case of holidays: We may respond by the next business day—thanks for your patience! Important notes to keep you safe & in the loop: 🔒 Security is non-negotiable: We will never ask for your private keys, 2FA codes, or full password. Scammers might mimic us—always check for our verified badge and that our handle is [@BingXSupport_CS] (no typos, no exceptions!). Keep it private: Avoid sharing sensitive info (like account numbers) publicly. For personal issues, please feel free to DM us to resolve things securely. Double-check: For big announcements (like platform changes), cross-verify with BingX’s official website/blog—safety first! We’re here to move quickly, keep you informed, and make sure you feel supported. Whether it’s a tiny question or a tricky issue—don’t hesitate to tag us, DM, or reply. 💬 Let’s start—say “Hey” below, or fire off your first question. We’re ready!

Hello, sorry about your negative experience with our perpetual futures listing. Please note that as all centralized exchanges, BingX reserves the right to adjust funding fee settlement frequency and has always done it if necessary with other trading pairs in the past. You may take a look at the announcements here bingx.com/en/support/cat… and will see that BIGTROUT is not an isolated update. In any case, the funding fees do not go to the exchange, the funding rate is a periodic payment exchanged between traders holding long and short positions. Because perpetual futures do not have an expiration date, this mechanism acts as a balancing force to prevent the futures price from drifting too far away from the spot price. We recommend referring to this article as well bingx.com/en/learn/artic… If you and the community has further objections please feel free to reach out to the specialized team at support@bingx.com to create a ticket with all the details you have and request the details you need to proceed further

🚨 @BingXOfficial @BingXListing @Vivien_BingX @Jane_BingX @BingXSupport_CS DEMAND IMMEDIATE INVESTIGATION into suspected manipulation of $BIGTROUTUSDT Perpetual. • Listed Feb 5 2026 → same day you silently changed funding to 1-hour settlement (vs standard 8h) • Price crashed -76% from ATH while OI stayed \~$629K (52% of $1.22M MC) and even rose +1.2% • 100% monopoly on BingX (no other perp venue) • Virtually ZERO liquidations ($0.85 total) despite the dump This is textbook “list-then-short-to-dump”. Full evidence & proof: Proof & timeline (Feb 5 → Feb 23 2026): 1. Listing announcement: bingx.com/en/support/art… 2. Same-day hourly funding change: bingx.com/en/support/art… 3. Current data (Coinglass live): coinglass.com/currencies/BIG… → OI $629K (+1.2% 24h) | -18.8% 24h | -76% total → Near-zero liqs | Single-venue monopoly This structure enables coordinated short pressure with minimal capital. Not organic. We demand: - Full mark-price + order-flow audit since Feb 5 - Transparency report within 48h - Compensation for affected traders - Consider delisting if confirmed Trout Army is united. Do the right thing @BingXOfficial. @BigTrout300 #BingXManipulation #BIGTROUT

Sorry for the inconveniences you have faced. Please note that our platform uses a multi-layered risk control system to ensure fair participation. Accounts flagged by the system are always manually reviewed by our specialist team before a final decision is made. Only accounts confirmed after a thorough review that have violated event rules or obtained rewards illegally are considered ineligible. This process is evidence-based, not automated. Most users participate and receive rewards without any issues. We recommend carefully following the event rules and the exchange's customer agreement before participating. If you believe this is a mistake you can send a DM to us, or directly create a ticket about your situation via email at support@bingx.com

BingX is scamming quietly but no one talks about! BingX's Airdrop Bonanza events are straight-up scams for real traders! I spent days grinding in the Airdrop Bonanza—paid real trading fees, made legitimate trades (even took big losses sometimes) just to hit the volume requirements and qualify for rewards. But total FOUR times, after the event ends: ZERO explanation, just "You have been detected by the risk control system for violating platform rules and are not eligible for this event's rewards"! Support says it's automatic, final, no appeal possible. I followed every rule—no wash trading, no manipulation, no multiple accounts. Yet their system flags legitimate activity and steals the rewards I've earned through real effort and fees.This has happened repeatedly in Airdrop Bonanza campaigns. How many more users are getting screwed like this? @BingXOfficial @BingXSupport_CS fix your broken risk control system and stop misleading traders with fake airdrop promises! Return my trading fees and losses that I lost to make volume in your event that turned out " Your are not eligible."! #BingX #AirdropBonanza #BingXScam #CryptoAirdrop #TradingScam #CryptoExchange #ScamAlert #CryptoCommunity #AirdropScam #BingXBonanza

@FaithMedia2025 @MinisterRapha Sorry to hear that. Would you mind sending us a private message of your registered account so that we can check for you?

@BingXSupport_CS @MinisterRapha I do not remember to have violated any rules and the account wasn't suspended when the phone got damaged.

👋 Hey BingX Fam! This is your official support hub on Twitter—here to make your journey smoother, answer questions, and help solve hiccups. Let’s break down what we’re all about: What we do (and why you’ll love it): Got questions about deposits, withdrawals, or trading features? We’ve got answers. Need help with account related issues, or app glitches? Tag us or DM—we’re on it. This is your space—no robots, just real support folks ready to listen. When to expect a reply: We know waiting stinks, so we’re committed to getting back to you within 12 hours (Mon-Sun, 6 AM – 22 PM [Time Zone, UTC+8]). In case of holidays: We may respond by the next business day—thanks for your patience! Important notes to keep you safe & in the loop: 🔒 Security is non-negotiable: We will never ask for your private keys, 2FA codes, or full password. Scammers might mimic us—always check for our verified badge and that our handle is [@BingXSupport_CS] (no typos, no exceptions!). Keep it private: Avoid sharing sensitive info (like account numbers) publicly. For personal issues, please feel free to DM us to resolve things securely. Double-check: For big announcements (like platform changes), cross-verify with BingX’s official website/blog—safety first! We’re here to move quickly, keep you informed, and make sure you feel supported. Whether it’s a tiny question or a tricky issue—don’t hesitate to tag us, DM, or reply. 💬 Let’s start—say “Hey” below, or fire off your first question. We’re ready!

We take all user fund-related requests seriously and follow strict verification processes. Regarding your refund application: The EML file you provided did not pass mandatory email authentication checks, which are required to confirm the document is official, unmodified, and from the legitimate exchange domain. This is a security policy applied equally to all users to prevent fraud and protect assets. We have always maintained communication with you through official channels. However, repeated verbal abuse and harassment in community groups violate our community guidelines, so moderation measures were applied. If you can provide a fully authenticated official document from the corresponding exchange, our team will review your case again at their soonest convenience.

@BingXEnglish @BingXSupport_CS BingX is actively refusing to credit my refund (worths 40000$) Uid : 35343408 They asked for the EML file from the platform which refunded the transaction back to their hotwallet , i sent them the EML file and waited 20 days . They rejected after 20 days saying the file is corrupted (i tested on both my pc and phones and works fine) I confronted them in their telegram group about this and they kicked me out and blocked me :) Stay away from BingX at all cost

@zachxbt @BingXOfficial Hi Zach, we’ve noticed your comment and take your concerns seriously. Could you please send us a private message with your account details? Our team will look into this for you promptly and provide further assistance. Thank you for your patience!

@BingXOfficial POV the BingX big boss after freezing any profitable user accounts for ‘abnormal activity’

Drop a like if you think this is your 2026. 💸

@1Akshayy Please note that we already replied to your dm regarding your concern. Please have a check

@1Akshayy We replied to your direct message some time ago, please check ^^

@1Akshayy Hello, please submit your inquiry in direct message and explain your inquiry in details.

@vinnivinodh_s Thanks, will check🙏

@xurdai @BingXOfficial Thanks for reaching out! How may we help?

@BingXOfficial @BingXSupport_CS

I've been arguing with a support guy for @BingXOfficial for the past 30 Minutes about me getting a stupid fill for no reason. I will not use this plattform again until my issue get's resolved.

@jedan100 @BingXEnglish Please note that the risk control team will review your appeal and reply within 1-3 business days. Please wait patiently

@BingXSupport_CS @BingXEnglish @BingXSupport_CS has been over 48 hours as you mentioned, but I still haven't received any update or system message. My account (UID: 23567738) is still restricted without reason. Please resolve this urgently and release my funds. I have also sent an email to rc@bingx.com."

Hello @BingXEnglish @BingXSupport_CS my account (UID: 23567738) has been restricted and my withdrawal of 22.69 USDT failed without any violation of rules. I have already contacted support via email and chat, but the process is very complicated. Please look into my case urgently. Please check my case. My funds are stuck and account restricted without reason. UID: 23567738. I need an urgent solution! @BingXSupport_CS @BingXEnglish #BingX #Crypto #Support #Trading"

Please make sure you read our whole previous response: "The spot price of BingX currency pair is close to other platform's prices with good liquidity. If you are looking at other trading platforms with low liquidity, there may be a greater difference between prices" you bought at BingX's spot. If you have any further objections you can reach out to the specialized team at support@bingx.com

@BingXSupport_CS But on another exchange 0.16 $

@BingXSupport_CS Bingx team i am buy $AT coin in spot at market price 0.15 thay fell my order at auto 0.2$ Then i am sell thay market price 0.15$ - 26% loss But on other exchange price not move thay are some glitch in $AT spot in bingx #refund

Thank you. As per checking in the system, the order that you're referring to is the order number 2012246690253144064. You filled this order to buy AT at a market price at 03:32:51, Jan 17th 2026 (UTC+8 time zone), please check our screenshot as the price was indeed 0.2089 at that specific time, check the red arrows to confirm the price and time zone of the chart. Also check the indications of the white arrow as there was a price fluctuation during that time, but the price of your Spot Buy order was correct. Please note that the BingX spot price is the price formed by matching between various spot market makers in the exchange and with users.There are different prices in different markets, and the specific price will be determined according to the supply and demand in that market. The spot price of BingX currency pair is close to other platform's prices with good liquidity. If you are looking at other trading platforms with low liquidity, there may be a greater difference between prices.

@Pandafxng @BingXOfficial We don't have any restrictions to receive message requests from anyone, please check your X settings or try with other devices

Hello, sorry for the negative experience you faced, but please note that the process for removing/modifying a security method (phone/email/GA) will always be strict due to security. Since you mentioned "send code to the phone number" I must ask, do you still have access to it? As for the email screenshot you shared, the videos you submitted do not meet the requirements asked by the specialized team, it must be just as they request it in order to prove ownership of the account. Please feel free to reach out to us via DM in this account, share your account UID, full phone number and relevant screenshots if possible, thanks in advance

@MDMAMUN36167503 @Jubairh62518187 @Tanbir650 @rudro45262 @xarif45 @AlaminDaDa10k Thanks for reaching out! Account restrictions and related fund adjustments are implemented strictly based on our publicly available platform rules to maintain a fair environment for all users. The relevant case has been addressed and we've provided the outcome to the involved user @jedan100 directly. We appreciate your kind understandings.🙏

@jedan100 @BingXEnglish @BingXSupport_CS Scame bing x

Hello, thanks for reaching out. Sorry if you have faced any negative experience on our platform. Please note that the delisting of ANYONE took place 1 year ago and it was announced with time, you can find the announcement here bingx.com/en/support/art… "Withdrawals for RLC, ANYONE, SNT, MASA and DUSK will be suspended on 2025-04-09 at 03:00:00 (UTC), and it will not be reopened in the future." But if you still have ANYONE tokens in your BingX account we can double check that to help you, please DM us here, share your account UID and relevant screenshots

@AnyoneFDN got delisted on @BingXOfficial, but the tokens are still in the exchange vault on-chain. They’re still user-owned. No trading needed, just a normal on-chain send. Your customer support feel like a simple robot. My tokens are still there - so what do we do now? @BingXSupport_CS etherscan.io/address/0xc3dc…

Like and RT to lock in that unicorn luck for the year ahead. 🦄

BingX is monitoring the situation closely and is in the process of communicating with the relevant authorities to clarify any points raised. Our commitment to maintaining the highest standards of integrity and security for our users remains our top priority. We will keep you informed of any developments as we work through this process. Thank you for your understanding and continued trust.

Will I get any reply @BingXSupport_CS

Hi @BingXOfficial, @Vivien_BingX do you plan to register with FIU-India to comply with local regulations? If not, there’s a risk of a ban like other exchanges. Please clarify.