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Croma

@cromaretail

A Tata Enterprise India’s favourite and most trusted tech destination with 570+ stores

All over India Entrou em Temmuz 2009
56 Seguindo118.2K Seguidores
Croma
Croma@cromaretail·
@bunnyk123 We're pleased to inform you, Kishlay, that the replacement unit has been successfully delivered. We trust that the concern has now been addressed to your satisfaction. Should you require any further assistance, please feel free to reach out to us. - Kiya
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Kishlay
Kishlay@bunnyk123·
@cromaretail This is silent killing of TATA name. Kindly do this as fast as possible, I have already wasted my 7 days.
Croma@cromaretail

@bunnyk123 We regret the experience you've had, Kishlay. The concern has been escalated to the relevant team for review, and we will share an update with you shortly. - Kiya

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Croma
Croma@cromaretail·
@rg5_rg As per your confirmation, Raghv, the reported issue has been resolved. With the concern addressed, we are closing the case from our end. Should you require any further assistance in the future, we are always here to help. - Kiya
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Raghv
Raghv@rg5_rg·
@cromaretail It's been more than a month, and no solution has been provided yet. Not even a single update on complaints. No updates from Croma store also. Croma service centre is not helping also. Lenovo told me to contact Croma. Seriously, one the worst experience ever!
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Raghv
Raghv@rg5_rg·
I have purchased a lenevo laptop and 1 year extended, 2 year premium care, 1 year accidental damage bundle sold to me. It's not registered on Lenevo and the website does not show details. Kindly help. @cromaretail @Lenovo @Lenovo_in
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Croma
Croma@cromaretail·
@ashvani739163 With this update, we are closing the case from our end. Should you need any assistance upon your return, we'll be happy to help. - Kiya (2/2)
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Croma
Croma@cromaretail·
@ashvani739163 As per the latest update, Ashvani, the unit has been checked and is performing as per specifications. Since you are currently out of town, the brand team will revisit and assist further once you are available. (1/2)
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ashvani
ashvani@ashvani739163·
I purchased my Godrej AC. The unit isn't cooling properly, and the outdoor unit is making a lot of noise. Godrej customer support has been unresponsive, and no technician has visited yet. It has been two weeks since I filed the complaint. @GodrejAppliance @cromaretail @_WiseRoy_
ashvani tweet media
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Croma
Croma@cromaretail·
@BhojaniDharmil To help us investigate and resolve your concern, Dharmil, we request you to kindly check your registered email, where we have shared the details required from your end. Once you provide the requested information, our team will be able to assist you further. - Kiya
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Dharmil Bhojani
Dharmil Bhojani@BhojaniDharmil·
@cromaretail Legal Action Initiated Since my 24-hour deadline was ignored, I have officially lodged a complaint with the National Consumer Helpline regarding Order #TC263784583168. Govt Docket No: 9232786 I’m done with vague promises. I’ll see you on the portal. @jagograhakjago
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Croma
Croma@cromaretail·
@Bhanusharma4777 We’re apologies for the trouble caused, Bhanu. Please allow us a little time to investigate, we’ll get back to you shortly. Appreciate your patience. - Anu
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Croma
Croma@cromaretail·
@jaimin0508 Should you need us again, we're always here to help. - Kiya (2/2)
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Croma
Croma@cromaretail·
@jaimin0508 We're glad to inform you, Jaimin, that the installation and product demonstration have been completed successfully. We hope you're enjoying the comfort of your new AC. With this update, the case stands closed from our end. (1/2)
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JAIMIN MEVADA
JAIMIN MEVADA@jaimin0508·
No response @cromaretail
Croma@cromaretail

@jaimin0508 Hi Jaimin, we can understand how concerning this experience must be, especially during the installation process. The details shared by you have been highlighted with the team on priority for review, and an update will be shared with you at the earliest. - Adi

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Croma
Croma@cromaretail·
@SJKaul We're pleased to inform you that the repair of your product has been successfully completed, and the reported issue has been resolved. Should you require any further assistance, please feel free to reach out to us. - Kiya
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S J Kaul
S J Kaul@SJKaul·
@cromaretail complaint against croma ,Bhiwadi where purchased a kitchen Hob of croma make having displayed guarantee of 5 years and was asked to take extended warranty for next 2 years but now the cook top glass got shattered all of a sudden when it was not in use but no help
S J Kaul tweet mediaS J Kaul tweet mediaS J Kaul tweet media
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Croma
Croma@cromaretail·
@ArijitSatpati1 We're happy to inform you, Arijit, that your water purifier has been successfully delivered. We hope you're enjoying your purchase! Should you need any further assistance, feel free to reach out to us. - Kiya
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Arijit Satpati
Arijit Satpati@ArijitSatpati1·
@cromaretail pathetic service & support FRM lcl str staff, 48 hrs passed since invoice of wtr pufir still not delivered. Installation god knows. As per cs team delivery was expected to be done yesterday no current status is available with them.For delivery & instal shld mail MD?
Arijit Satpati tweet media
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Croma
Croma@cromaretail·
@Jethalal_Champ We kindly request your patience and allow us some time to complete this process. For any further assistance, feel free to reach out. - Anu (2/2)
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Croma
Croma@cromaretail·
@Jethalal_Champ As per the latest update, Raj, the product was unfortunately lost during transit. Therefore, we will proceed with refunding the amount to you. Once the refund is initiated, we will update you accordingly. (1/2)
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RAJ KUMAR
RAJ KUMAR@Jethalal_Champ·
@cromaretail Cancel my order. I don't need it now. It's so late. Your customers support is so fucked
RAJ KUMAR tweet mediaRAJ KUMAR tweet mediaRAJ KUMAR tweet media
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Croma
Croma@cromaretail·
@Anshul67685965 We hear your concern and understand the seriousness of the matter raised, Anshul. Your case has been noted and shared with the concerned team for immediate review. We’ll update you at the earliest. - Meghs
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Ajaya Panda
Ajaya Panda@Ajay34234217·
@cromaretail 1.5 ton ac purchased through online 15 days ago. During installed process unit found defective. Return & replacement request generated 13 days ago. Still no result. If AC not used summer time what's is useful. Please help me give me local BO / store number
Ajaya Panda tweet media
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Croma
Croma@cromaretail·
@Kundushrey As per the latest update, Shrey, an email has been shared with the service update confirming successful product delivery. With this, we’re closing this from our end. Should you need any further assistance, please feel free to reach out to us. - Manz
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Shrey Kundu
Shrey Kundu@Kundushrey·
@cromaretail Soon?? What is this?? We are waiting since 28/04/2026 but no update is available yet
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जागरुक नागरिक
जागरुक नागरिक@delhiroaring·
@cromaretail Extremely disappointed with Croma. Order EC26141803417 delayed, false “Out for Delivery” status, no support at all. Is this Tata service? Resolve immediately or I escalate. Either deliver the item today or refund me the payment with interest. @TataCompanies
जागरुक नागरिक tweet media
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Croma
Croma@cromaretail·
@Heysaxhin Our team is currently looking into the details and will get back to you with an update at the earliest. - Kiya (2/2)
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Croma
Croma@cromaretail·
@Heysaxhin Hi Sachin, we understand your concern regarding the damaged item received despite the package being delivered in a sealed condition. We have escalated the matter to the concerned team for a thorough review. (1/2)
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Sachin Saini
Sachin Saini@Heysaxhin·
@cromaretail Order No : EC263169329152 Did multiple complaints on the same day of delivery No return created Item was delivered in sealed condition but it was damaged Please refer to the images below
Sachin Saini tweet mediaSachin Saini tweet mediaSachin Saini tweet mediaSachin Saini tweet media
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Croma
Croma@cromaretail·
@gargvarun42 As per the latest update, Varun, the product is out of warranty, and the visit charges were not agreed upon. For now, we’re closing the case from our end. Should you need any further assistance, please feel free to reach out to us. - Manz
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varun garg
varun garg@gargvarun42·
I logged a complaint repeatedly for my @cromaretail cooler. They closed the complaint each time without even visiting. Sr no 773583019634
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Croma
Croma@cromaretail·
@Rishabh796769 As per the latest update, Rishabh, the refund has been successfully processed. The case is now being closed. Thank you for your patience. - Meghs
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Rishabh
Rishabh@Rishabh796769·
@cromaretail Multiple SR IDs have been raised for the return of a defective air cooler, but I still haven't received any resolution. They offered me a repair instead of a return. Meanwhile, I have ordered a fresh piece, which needs to be returned.
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Croma
Croma@cromaretail·
@Rishabh796769 As per the latest update, Rishabh, the refund has been successfully processed. The case is now being closed. Thank you for your patience.
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Croma
Croma@cromaretail·
@Noor_Rizvi86 As per the latest update, Noor, the repair has been completed successfully. With this, we’re closing this from our end. Should you need any further assistance, please feel free to reach out to us. - Manz
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Mohd Noor Rizvi
Mohd Noor Rizvi@Noor_Rizvi86·
Extremely poor service from @cromaretail Brand New AC didn’t work. Complaint filed Apr 23, still unresolved even after multiple follow ups. Very disappointing. @_WiseRoy_ extremely poor customer service. We have to rethink before making any purchase! Sad
Mohd Noor Rizvi tweet media
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@bunnyk123 @rg5_rg @Lenovo @Lenovo_in @ashvani739163 @GodrejAppliance @_WiseRoy_ @BhojaniDharmil