Croma

@optimist_kumar1 Thank you for connecting with us, optimist_kumar1. We would love to know a bit more about your experience with us. cx.locobuzz.com/layoutPreview/…

Escalating a serious issue with (Worldmark 2, Gurugram) for a defective (DOA) product. Support has been unprofessional and provided zero resolution. NCH Docket: 8881274 Invoice: SLA212378490013 Requesting an replacement for a non-functional unit. @CromaSupport

@optimist_kumar1 The technician has visited and replaced the required part, Vivek, and the issue with your Croma 1.5 Ton Portable AC is now resolved. Hence, we are closing this case from our end. If you need any further assistance, please feel free to reach out. - Seef

@beingkhanak The matter is being checked in detail by the team, Khan. We appreciate your patience and will share an update with you shortly. - Seef

@cromaretail This is still a generic response without any timeline or resolution. I need a clear deadline, not “shortly.” If I don’t receive a confirmed resolution or replacement within 24 hours, I will proceed with filing a consumer complaint.

Very disappointed with @Croma & @TataGroup.
Bought a Tata geyser in Nov 2023. It has needed 3+ repairs every year with no permanent fix. Every 2–3 months the same issue repeats. This is frustrating. Need a permanent solution or replacement ASAP. #CustomerService

@beingkhanak We acknowledge the importance of this matter, Khan, and the impact it has caused. The details have been shared with the team for immediate attention and are being actively checked. A clear update will be shared with you shortly. - Seef

@cromaretail It’s been over 24 hours since my last message and still no response. This level of negligence is unacceptable. If I don’t receive a clear resolution or replacement immediately, I will be raising a formal consumer complaint against Croma for defective product and poor service.

@deepak12may85 We appreciate you contacting us, deepak12may85. We would love to know a bit more about your experience with us. cx.locobuzz.com/layoutPreview/…

@cromaretail Since 140 days you are working on my case ???? is it acceptable?????

@cromaretail purchased a robotic vacuum cleaner vide Invoice number SLTCI6707689 which was delivered on 27.11.2025 which includes Installation & demo. 80 days have passed but Installation & demo was not done even after continuous follow up. Please pick up the product and refund.

@deepak12may85 A new voucher worth ₹10,000 has been issued to you, Deepak. With this update, the issue stands resolved and we are closing the complaint from our end. Please get back to us if any further assistance is required. - Seef

@Rizul321 We appreciate you contacting us, Rizul321. We would love to know a bit more about your experience with us. cx.locobuzz.com/layoutPreview/…

@cromaretail If I don't ask about update you all don't care to respond

@Rizul321 With this update, we are closing the complaint from our end. Please get back to us if any further assistance is required. - Seef(2/2)

@Rizul321 Regarding the LG W/M, the refund has been successfully completed, Rizul. A total of ₹348 has been credited, including ₹149 towards handling charges and ₹199 towards pay-by-link conveyance fees.(1/2)

@RishiValla70914 We are truly sorry for the continued delay and understand how this experience has felt over time, Rishi. This is not the standard we aim to deliver. Your concern is being looked into on priority, and we will get back to you soon with an update. - Prats

@cromaretail What’s the excuse for today. Been a month, one of the worst experience I have ever had with any customer service. #Croma #CustomerComplaint

@cromaretail -Despite purchasing the AMC along with the AirConditioner, the technician hasn't visited yet. The request was raised on Feb 21. Is this the level of service I should expect from Tata? Is this what customers buy AMC for?

@pranaydel That definitely does not seem right, and we can understand why this would be confusing, Pranay. We are having this checked with the team to see what exactly happened, and we will get back to you soon with a clear update. - Prats

@cromaretail What is this? I never asked for any return nor any delivery attempt was made?!??

@cromaretail EC265903613952. It was supposed to be delivered on 14th. Shipped through ekart, when I tracked the package, it was received in the hub nearest to me (Chattarpur) but then sent back to their main hub(mahipalpur), gods knows why. Kindly look into it. Not

@Vishalk9079 We are sorry for the delay and understand your concern regarding the cancellation, Vishal. Your request is being checked with the relevant team, and we will get back to you shortly with an update. - Prats

@cromaretail @cromaretail why my this order still not cancelled till now

@cromaretail please cancel this order TC264515587072

@satyam_1408 The issue has been resolved by cleaning the device and updating the software, Satyam. If you are still facing any issues, we request you to visit the nearest Apple Authorized Service Center or Croma store for further diagnosis and assistance. - Seef

@cromaretail @Apple @AppleSupport @cromaretail @TataCompanies I hope the attached video clarifies the issue with the defective iPhone 17 that I purchased from Croma. Given the repeated problems, I now have serious concerns about the quality of this device and whether it may be refurbished.

@AppleSupport Still no update from your side. My iPhone 17 purchased from Croma was defective from Day 1 and has been lying at the service centre for more than 1 month. Croma closed my complaint (Ticket: 771425226390) saying replacement requires brand confirmation.

@Subhaji01479574 Hi Subhajit, we note your concern regarding the delivery delay and the experience with the support team. Please share your registered contact number and email ID via DM so the team can check the details and assist you further. - Seef twitter.com/messages/compo…

Yesterday on 18th March'26, I received this message that my new TV will be delivered today on the 19th of March'26 before 8PM, But the funny part is nothing happened and the customer support executive dropped the call on my face. @cromaretail i need answers, Order ID-SM55040550

@praveen07171705 This delay must have been upsetting for you, Praveen, and we never want this experience for our customers. The team is looking into your issue on priority and working to resolve it. An update will be shared with you shortly. - Mahi

Thanks @cromaretail @CromaSupport for your Pathetic and worst service ever. It's more than a week since i have booked a simple AC service and your elite team is so busy that they haven't even contacted me yet. Please take action @jagograhakjago @consumerforum_

@Abhinay991975 Hi Abhinay, we acknowledge your concern regarding the issue highlighted. This is not the experience we aim to provide. Please share your registered contact number via DM so the team can review the issue and assist you further.- Seef twitter.com/messages/compo…

Hello @cromaretail @GoogleIndia @googlechrome @GoI_MeitY Please fix this glitch 🥲🥲 Had to install twitter to tell you about this I deserve this to be at this low 🥲😂 please fix it it may be treated as dark pattern by government of India and some may find way to sue 🥲Thanks

@ImSou1999 @SamsungIndia @CromaSupport @consumerforum_ This will help us check the details and assist you further on priority. twitter.com/messages/compo… - Shaw (2/2)

Highly disappointed w/ Samsung. TV delivered on 8 Mar had a visible crack during installation, but technician misled calling it “glue”. Now being wrongly labeled as “physical damage” to deny repair. Unacceptable! @SamsungIndia @CromaSupport @consumerforum_

@MehulThakkar_ We’re really sorry for the experience, Mehul. The issue is currently under review with our team for necessary action. We will get back to you with an update at the earliest. - Shaw

You didn't address the problem and now are closing the case? What action was taken for the wrongdoing? If this is how you handle unprofessional behaviour, I don't know how do you plan to survive and scale in the fast evolving market.. @_WiseRoy_ sir please take note of the unprofessional handling of my complaint by Croma. This is not how customers should be treated in the AI age...

@cromaretail purchased AC on Saturday that is March 14. I got a message saying it will be delivered on March 15. But I didn't get the delivery, and today that is March 16, I get a message at 10.49 PM saying the product is delivered... Garbage customer experience... Order ID *SOA525378764484*

@ImSou1999 @SamsungIndia @CromaSupport @consumerforum_ Hi Soumallya, we’re sorry to hear about your experience and understand your concern. This is not how we want things to be for you. Could you please share your order ID, registered mobile number, and email ID with us via DM? (1/2)

@MehulThakkar_ We appreciate you contacting us, MehulThakkar_. We would love to know a bit more about your experience with us. cx.locobuzz.com/layoutPreview/…

Any update @cromaretail? Despite highlighting, no update received.. This is an unprofessional way to handle the delivery, and there cannot be an excuse of festival time for this.. All I am asking is the status of the delivery for the past three days? Sad state of affairs.. CC: @_WiseRoy_