Despatch Bay

We're back! Despatch Bay is now back online ✅ Thank you once again for your patience, we apologise for the inconvenience caused.

@surfingdude once our services are fully operational, we will post an update here. You can find the most up to date information on the Despatch Bay dashboard.

@DespatchBay How will you be notifying customers when it is fixed?

Due to a technical incident over the weekend, Despatch Bay will be offline for a short while this morning while our team works to resolve the issue. We apologise for the inconvenience, and thank you for your patience.

As 2022 draws to a close, we just wanted to say a big thank you to all of our customers. We wish you all the best for 2023! Cheers! 🥂

However you’re celebrating this year, we hope you have a wonderful Christmas! 🎄🎁

With Despatch Bay Express collections you can continue to use our Royal Mail Tracked services during any industrial action or move items over to our Evri, DX or DHL UK services with no disruption to your collections or inconvenience to your customers. 👉 bit.ly/DB-Express

Prefer to pay as you send? Get 100+ multi-courier shipping services without a contract with Despatch Bay! Learn more here 👉 bit.ly/DB-is-Contract…

Roll up, roll up! Stock up on A6 Thermal Labels from our Supply Shop! 🛒 Get 500 labels per roll, for just £5.95 right here 👉 bit.ly/DespatchBay-Sh…

@MrSebDaniel @parcelforce Sorry to hear that Danny, can you DM us the email you use to login to your account and I’ll look into it for you

Please all be very aware of a scam happening on @DespatchBay and @parcelforce I sent 2 parcels that were within size and I’m being told that they’re too big (they’re not) they have charged me an extra £50 surcharge per parcel. Has this happened to anyone else ???

@yournameonit @parcelforce I have asked our Customer Service Manager to call you with an update as soon as possible

Come on @DespatchBay , still no answers on our problems, all morning chasing a response from you and @parcelforce and all morning being told 'we are waiting for a response' Abysmal. Customer. Service. Again to our fellow SME's, steer clear of this shower...

@yournameonit I'm just catching up with our Customer Service Manager who is working on it as a top priority. We really do understand how frustrating it is to be let down, and we will do whatever we can to resolve the issues caused by the courier.

@DespatchBay Its just been like talking to a brick wall all morning, thats the only reason we went live on twitter...

To our business colleagues, please stay away from @DespatchBay for your parcel deliveries. Too long a story to go into here, but when things go well they are great, but as soon as there is a problem then you seem to be on your own, even when its their fault....

@_DevonR Thanks for the heads up. It looks like you’re using the gmail app on an android device, is that right? It will help our product team resolve the issue. Thanks again

@shanylou_ @antonymmartin84 Would you be able to DM us directly. I don’t seem to be able to start the conversation. Thanks

@shanylou_ @antonymmartin84 I’ll provide some more details via DM.

@shanylou_ @antonymmartin84 Hi Shannon, we can confirm that Feeds and Seeds have despatched a shipment. I’d recommend contacting them directly if you have concerns. But if you need any help specifically with the shipment please reach out to our support team. Thanks

Want that extra peace of mind when sending your parcels? 📦 Package your items in Official Despatch Bay Boxes and get DOUBLE Damage Cover on your shipments at NO EXTRA COST! Available NOW 👉 bit.ly/Get-DB-Boxes #ecommerce #shipping #supplies #offer

New Year, New Services! 🎉 We're excited to announce, DHL Parcel UK services are now available in Despatch Bay! Learn more 👉 bit.ly/DHL-UK-Services #DomesticShipping #EcommercePlatform #CourierService #OnlineRetailer #ParcelServices

@BarryShipteas Good morning, have you contacted our support team at all? 👉 despatchbay.com/help

Don't leave it down to Christmas miracles to ensure your orders arrive on time this year, make sure they're noted down: bit.ly/Last-Posting-D… 💫 #ChristmasPost