GWR

@kodiakmoonwolf Hi there, thank you for getting in touch. Unless the train your ticket is booked on has been cancelled, your ticket is not valid on any other service - Rose

@GWRHelp evening! Quick question, I have an advance ticket for the 18:00 from paddington currently missing a driver, if the train hasn't been cancelled by 18:30 can I get the 18:30 train, or do I have to wait for the 18:00 to be cancelled?

Hi Andy, thanks for getting in touch. I am sorry to hear that. Please call our Web Support Team on 03457 000 125, then option 3 and the team may be able to help. They are open from 8am until 8pm on weekdays, and 9am until 5pm on weekends. If you would also like to raise a formal complaint for investigation, please fill in our complaints form at railhelp.co.uk/gwr/make-a-com…. The customer support team will be in touch as soon as they can. - Noah

@GWRHelp can you please confirm when app is going to be fixed? Since the horrific upgrade. It Constantly logs me out and often difficult to log in at Padd due to poor reception. Obviously the staff are super helpful in letting you through barriers when in a hurry (they’re not!)

@alexianne6 I am sorry to hear that Alex. Please call our Customer Support Team on 03457 000125, dial option 5 then option 2 to speak to someone. They are available from 8am until 8pm on weekdays, and 9am until 5pm on weekends and may be able to help. - Noah

@GWRHelp I already tried and nothing worked. What is absolutely nuts is to make me pay for your mistake when you could've resend the email with the PDF or get me another ticket for the same price for the next train or have you no value or respect for your customers?

@GWRHelp what kind of bloody rubbish was that ?? Can't get my ticket on my phone nor the pdf backup then called you and YOU see the booking number but can't bloody give it and now I missed my train and paid DOUBLE the price ON MY GODDAMN BIRTHDAY THIS IS OUTRAGEOUS

@alexianne6 Please can you try accessing this via gwr.com instead of the app? - Noah

@GWRHelp There's no such thing as my journeys on my account nor the refund page. It's pretty simple you messed up real good and ruined my birthday and cost me almost 300£ when I initially paid half of it. As your colleague said I'm entitled to a full refund. Don't make me get the lawyers

@tamara12114857 Hi Tamara, thanks for messaging us. I cannot for certain say whether or not the service will run, as incidents can occur that may cause a cancellation. - Noah

@GWRHelp please tell me if the north camp to Gatwick will definitely run on Thursday at 4.56 as they are often cancelled and I must catch my flight

⚠ Travel Update - 27/04 ⚠ Due to a broken down train between Maidenhead and Marlow: Train services running to and from these stations may be cancelled. Disruption is expected until 18:00 Check your journey at gwr.com/check and follow us for updates.

@alexianne6 Hi there Alex, I'm sorry to hear that. Please sign in to your GWR account at gwr.com and navigate to the My Account page. Please click My Journeys, then click the eTicket button next to the ticket you would like to view. This may help. - Noah

@GWRHelp I tried the app multiple times and there was nothing under my tickets nor the pdf backup that was supposed to be attached to the email.

Hi there, thanks for messaging us. Your points will reset, but you retain your gold membership status. I do believe you should look to redeem your reward before this date (this can be on later dated journeys but booked before this expiry), but I will just confirm this for you now. - Noah

@GWRHelp with GWR Rewards gold membership valid until 30/04/26 what happens after this date? I'm yet to use my free first class journey!

⚠ Travel Update - 27/04 ⚠ Due to a fault with the signalling system between Tackley and Oxford fewer trains are able to run. Train services between Banbury and Didcot Parkway via Oxford may be cancelled or delayed. Disruption is expected until 16:45 Check your journey at gwr.com/check and follow us for updates.

@nopasaran26 Which carriage are you in, please? I will report this to the maintenance team - Cece

@GWRHelp I can’t easily walk in a moving train

@GWRHelp hey. Yet again we are boiling hot on the 13.05 from Southampton to Portsmouth. Can you please turn air con on or open some windows before someone is ill please.

@Crewser_uk Thank you, I will make the control team aware - Cece

@GWRHelp Sorry I wasn’t travelling today. It’s still there as I leave @ 1320.

@GWRHelp A children’s backpack appears to have been left on platform 2 at Lawrence Hill station.

@KathsSpace Hi Kath, I'm sorry that we were unable to reply to your initial message. The station is due to be staffed until 12:20 on Wednesday, so support will be in place until then. The closure is due to issues with short-staffing - Gordon

@Adamjamesdance Please can you try asking @GWRHelp about this? They’ve chosen to ignore me and I’m tired of having to ask them questions along these lines. Yeovil Pen Mill station was unstaffed all day Wednesday last week and will be this Wednesday afternoon.

✅ Travel Update - 27/04 ✅ Disruption caused by a broken down train between Bristol Parkway and Swindon has now ended. Services are no longer affected by this problem Check your journey at gwr.com/check and follow us for updates.

@PonderRosa36 Hi there, we do not operate a buffet car on our trains. All of our high-speed services should have catering trolleys on board. Please speak to a member of staff for more information - John

@GWRHelp hiw are you neant yo lnow ic yhere is table/seat service on a GWR 1st class carriage or if uou are meant yo head off gor z nuffet car..if there us kne as thete is no ingo and no sign of amy staff?

⚠ Travel Update - 27/04 ⚠ Due to a broken down train between Bristol Parkway and Swindon the line is blocked. Train services running through these stations may be delayed or diverted. Disruption is expected until 12:45 Check your journey at gwr.com/check and follow us for updates.

@Steve_BabbF1 Sorry to hear you haven't had the full First Class experience on board your service. Please submit this form at railhelp.co.uk/gwr/make-a-com… and the team will be in touch. Please make sure to include your mobile number and images of your tickets - Cece

@GWRHelp Cece, The next station is Reading! When I pay for 1st Class Service, I expect 1st Class Service, not a 1st Class bloody farce that prevents me from getting it, and. a weak apology. I expect compensation or this will escalate.

@GWRHelp Awful service on 10.42 Taunton/London today. Train supposed to be 10 cars, 2 mins before arrival, announced as 5 cars, no seat res. 1st C Ch E, then on arrival 10 cars, original format. No time to run back to Ch K, Got on Ch D, got last seat, can't get to Ch K #VERYANGRY