Live Official Desk

@Groupon @Bigmomma0091 @liveGroupon So many N. American companies are terrible with "support " systems. It feels like these days, I have to go to X to voice my concerns either by message or publicly, and only then will the company bring real change. Why don't you have phone or email on the website?

@SoroushTorkian Hello, thanks for getting in touch. We are sorry for the disappointment you have faced from our end. In order to assist you further, could you please FOLLOW BACK and DM us so that we can help to prioritize your case and assist you promptly, Thank you.

@Groupon_UK Yeah I've already done that, you've got several messages and your selective replies are nonsensical and unrelated to the severe complaint - could do with one of your resolution managers calling me maybe?

@Groupon I placed order jor showing to redeem ysll don’t have a chat or number for customers it’s giving scammer

@Bigmomma0091 kindly follow us and send us a DM so we can prioritize your case and assist you promptly.

@Bigmomma0091 Hello, thanks for getting in touch. We are sorry for the disappointment you have faced from our end. In order to assist you further, could you please FOLLOW BACK and DM us so that we can help to prioritize your case and assist you promptly, Thank you.

@Groupon I did y’all have yet to respond

@AndyGuthrie1 Hello, thanks for getting in touch. We are sorry for the disappointment you have faced from our end. In order to assist you further, could you please FOLLOW BACK and DM us so that we can help to prioritize your case and assist you promptly, Thank you.

@Groupon I need urgent assistance finding a purchased @Groupon the “help center” was unhelpful!!!

@JMers91 Hello, thanks for getting in touch. We are sorry for the disappointment you have faced from our end. In order to assist you further, could you please FOLLOW BACK and DM us so that we can help to prioritize your case and assist you promptly, Thank you.

@Groupon Saw you're offering deals on Sea World tckts. Marine animals there suffer greatly. Until you pledge to no longer sell deals to Sea World or others like it, I WILL NOT be shopping on @Groupon. I believe I've signed petitions on this in the past, obviously you didnt care!

@GrouponHelpUS part 2 of my previous message- this is abhorrent. No way to reach you. No email, can't dm. Can't chat due to not being able to login. If you don't respond me I will goto BBB and my media contacts. Also, fact you make it so hard to chat is not ok.

@GrouponHelpUS i accidentally sent my order to an email that doesn’t exist and now i cant access it!

@GrouponHelpUS please help with switching reservation location

@GrouponHelpUS Hi. I was approved for a refund but the chat reset before it processed. Can someone help finalize it?

@Groupon do you employ humans anymore? I cannot get a response to cancelling a group from anything other than an AI chatbot. I have a leg issue and cannot use the groupon bought but all you tell me is I'm too late to cancel. Your customer service sucks!

@Groupon I’ve given your support team all the info they asked for. The merchant is unreachable by phone, email, or website. I just need a refund to my original payment under your “unable to redeem” policy. The delays at this point are unacceptable

@Groupon Groupon went glowup & would only allow me to purchase a double deal from LASIK. Instead of the one that I wanted. Lasik emailed Groupon to refund me. Groupon refunded in Groupon $. I want my card refused!, not Groupon $. I'm not at fault & I don't want Groupon bucks!

@Groupon Vouchers worth $150 for oxygen therapy treatments were marked as 'redeemed' by Groupon without my consent. Merchant confirms no use. Need a human to fix this ASAP.

@Groupon ripped me off by not disclosing that what I purchased was a total fraud bait and switch. So I did not use it, and then they only give you a credit, NOT a refund. DO NOT USE GROUPON if you don't want to get ripped off. Facilitates fraud