ScottishPower

Hi Pauline, Energy Insights and In Home Display units both display information based on data which is recorded by your smart meter. Energy Insights provides a breakdown of your consumption in categories such as heating, cooking and lighting. We do apologise for any inconvenience which this situation may cause to you. -Cory

@ScottishPower How does that decide what I’ve used my electricity for? I don’t see how it can. And the point about the app is that it’s not in real time. Energy insights is only per week or month.

@ScottishPower our smart meter display is one of the early ones. It’s started emitting piercing noise randomly eg when not using much electricity. Can it be replaced? I’ve got the app but that doesn’t show in real time. Can only get the day before use.

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@alastair68 We understand your frustration with this matter. Unfortunately, as your query relates to a FIT account we can only advise that you contact the relevant team for support. -Cory

@ScottishPower That's who's given me different answers to the same question! I took over the ownership of the fit account when my mum died in April 24 . I was previously told i would get the payment from 03/24 to 10/25 this month now they're saying I'll not be getting it !

@scottishpower are a joke , different answers to the same question every time you phone them . Now they can't give me a previous FIT reading from 2 years ago that I was given in a phone call in January. Trying to get out of paying what they owe me !

@mcglass_phil Hi Phil, if this is something that you're still needing assistance with please send us a DM and we'll get back to you as soon as possible. Thanks -Cory

@ScottishPower That's funny bealcause we went through this loops a couple of years ago. Guess what, no working meter.

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@MikeyHutchinson We're sorry to hear about the issue which you've experienced Mikey. We'd like to take a look into your account regarding this but we'd need some additional information first. Could you send us a DM please? -Cory

1/2 I’ve finally reached my limit with @ScottishPower - I arranged a direct debit with them and they take it out 10 days early and £40 above the direct debit bill. I’m sick of the excuses. I think I manage to get it sorted out and then they do this. It’s never ending.

@DMLeighandSon Good afternoon, if you have a business account with us we'd advise you to give us a call on 0345 058 0002 for assistance with any queries or concerns which you have. Alternative ways to get in touch can be found here: scottishpower.co.uk/getintouch-sme. Thanks -Cory

@ScottishPower Just received this message from you , you’re increasing your business prices !!!! we’ve had a whole catalogue of issues with you since our contract started.What a vile company you are !

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@JakeMoyles1 Hi Jake, thanks for reaching out regarding this. Please share more information on this matter with @SPEnergyNetwork and they'll be happy to assist accordingly. Thanks -Cory

@ScottishPower you really need to sort that unit out on Walton Breck Road in Liverpool. Giving off smoke and hurrendous fumes… can’t even stand at the bus stop taking my breath away. @SP_EnergyPeople

Unfortunately, traditional meters are no longer manufactured which means that we'll always endeavour to install a smart meter when a meter upgrade is scheduled. Please note that there is no requirement for you to have a smart meter installed if you don't want one, but this does mean that your meter wouldn't be upgraded. -Cory

So replace like for like! Smart and meters should never be in the same sentence.

Good morning. Traditional meters have a certification date, which is like your meter’s ‘best before’ date. Whilst the meter may still work beyond this date, the meter is more likely to be recording inaccurately with the older it gets. Smart meters are the most reliable way to ensure that your consumption is recorded accurately, and the meter can still be read manually by the customer as well. More info can be found here: scottishpower.co.uk/support-centre…. -Cory

@ScottishPower postcard."Book an upgrade 4 yr meter!" Htf can replacing a standard meter that gives accurate readings with a"Not very smart"meter that gives incorrect readings (always in favour of supplier) be an upgrade?Offered to buy a standard meter bt it wud be too accurate

@mcglass_phil We're sorry to hear that your smart meter hasn't been working for some time now Phil. We'd like to look into this for you so could you send us a DM please? -Cory

@ScottishPower @AlokSharma_RDG @scottishpower really are 💩. Avoid like the plague. Over 4 years with not a working #smartmeter Look forward to compensation whilst I switch supplier.

The ScottishPower Foundation is proud to announce the launch of its new Arts for Climate Fund🎭 This grant helps charities inspire action for our planet through the arts. Check out this collab: a poem commissioned by Forward Arts Foundation & performed by Theatr na nÓg, the first charities to receive funding for their projects.

@Mike_Coops Hi Mike, please reach out to @SPEnergyNetwork regarding this and they'll be happy to assist. Thanks -Cory

Power out CH3 … why have you failed to maintain the trees close to the power line @ScottishPower ?

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Hi Taty, there are 148 available hours to choose from, with discounts ranging from 20% to 50%. Most slots offer 50% off; the 20% off is for times when the grid is more in demand but still allows customers to choose if they need more choice of times to suit their lifestyle. If no preferred slots are selected, participants will automatically receive a 50% reduction between 12-4pm on Saturday & Sunday. Thanks -Cory

Hello @ScottishPower, are you having a laugh with the slots you gave to choose from for Power Saver?It was half price on Sat and Sun 11am-4pm, now you ask to choose 8 1h slots between 11 and 4 on Sat and Sun. You are not giving more flexibility, you are taking 2h off each weekend

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Good morning, when an invoice remains unpaid, we’ll reach out through various channels - including letters, emails, and text messages - to provide important information and prompt you to contact us if you’re struggling to pay. Once the balance is paid in full these communications would then stop. If you do require any support please let us know. Thanks -Cory

The way @ScottishPower harasses you when you a few days late paying your bill and it’s quarterly. Let me breathe the money is coming. 4 missed calls and 3 text messages. 2 days late. You want to come do my exams #harassment #stress #badcustomerservice