ScottishPower

Record investment. Real impact. From significant grid upgrades to community investment, we’re accelerating clean energy and driving growth across the country👇

Good morning, when an invoice remains unpaid, we’ll reach out through various channels - including letters, emails, and text messages - to provide important information and prompt you to contact us if you’re struggling to pay. Once the balance is paid in full these communications would then stop. If you do require any support please let us know. Thanks -Cory

The way @ScottishPower harasses you when you a few days late paying your bill and it’s quarterly. Let me breathe the money is coming. 4 missed calls and 3 text messages. 2 days late. You want to come do my exams #harassment #stress #badcustomerservice

@DAZSTORM We're not currently aware of any issues with our online services Daz. If this is something which you're still experiencing this morning please drop us a message and we'll be happy to help. Thanks -Cory

@ScottishPower is the Scottish power website down, I am unable to log in due to the authentication process to not sending the codes to my email. I’ve checked my spam but no sign of the codes?

🤝£46billion investment for Scottish infrastructure We hosted an event at our HQ alongside @sseandme , @scottish_water and @WeAreOpenreach to set out our collective ambitions for supporting local jobs and skills, strengthening the Scottish supply chain, empowering and engaging communities, and protecting the environment.

@GreenhillH26789 Hi Alex, we haven't received any messages from you as of yet but we're still here to help if needed. You can send us a private message at any time and our team will get back to you as soon as possible. Our business hours are 9am to 5pm, Monday to Friday. Thanks -Cory

@ScottishPower Installed 30kwh of solar and can't use as you have failed to upgrade my meter for over 3 months and the install date keeps getting cancelled you are impossible to deal with please get better.

⚡️ Say hello to better home EV charging⚡ We’ve partnered with Easee to bring you a smart charging rate of 6p/kWh for a whole year when you add EV Optimise and install an Easee One charger. Read more here: bit.ly/4s0o6M0

🚨NEWS FROM SCOTTISHPOWER FOUNDATION🚨 Camphill Blair Drummond opened their new media studio, allowing residents to develop their filmmaking skills, thanks to funding from the ScottishPower Foundation🎥

Thanks for your feedback. These changes have been made after we asked our Power Saver customers what else we could do to help them save and shift their energy use to off-peak times. The general feedback was that customers wanted more flexibility to save, and not just on weekends. That's why we're offering customers a wider range of times to enjoy cheaper electricity. Instead of 10 half-price hours at the weekend, customers can now choose 8 discounted slots throughout the week so they can shift and save at times that suit their lifestyle. -Cory

@ScottishPower Flexibility is less important than cost. I’d much rather have the 2 extra hours than the ability to chose. Some power suppliers give you more regular off peak tariffs. I reckon your decision to get people to choose times and then to reduce the amount of hours will save you money

@ScottishPower I’ve been getting 10 hours of half price Electricity each week but now you’ve changed your promotionand offered me the choice of 8 one hour slots. Am I missing something or am I now losing two hours of cheap electricity at the same time as you ramp up prices?

@SaverinaL Hi Saverina, if you're needing further support whilst your complaint is ongoing please reach back out to us via DM. Thanks -Cory

@ScottishPower Issue still remains outstanding!

@ScottishPower I've still not had any help despite sending a dm yesterday!! How awful of a service!

@bobsbutchers Good morning, we can see that you're currently discussing your account with our team via direct message, and they'll be happy to assist you further. Thanks -Cory

My advice is to never get involved with @ScottishPower as even with written proof from them they dont do what they say they'll do. @EnergyOmbudsman you maybe getting involved again...

@Alfonsiawarrior Hi Friedericke, to cancel your contract with us you'll need to call our cancellations team on 0800 400 200. More information on cancellations can be found here: scottishpower.co.uk/support-centre…. Thanks -Cory

@ScottishPower i have tried for 2 days to cancel. your emails come back, i've tried Instagram and i will keep at this. A great birthday i'm having aarrghhhh

@TragedyCalls Thanks for reaching out to us Jason. We'd be happy to look into this for you if you're able to send us a DM when you're available? -Cory

@ScottishPower You continue to be useless. I have two identical TOU tariffs on two houses with smart meters fitted by the same guy on the same day. Why on one are you happy to accept the data sent by the smart meter but the other you refuse and make me take meter readings

@Triple0Tea We're sorry to hear about the issue which your parents have encountered Zira. We're eager to help with this as soon as possible so could you send us a quick DM please? -Cory

@ScottishPower my parents gas has gone. they cant put the emergency on. and you won't send anyone out until tomorrow. They are both diabetic and my mum has a heart condition. They are both OAPs and dad is 70! nice treatment of your vulnerable customers there!

@GreenhillH26789 Thanks for getting in touch Alex. We regret to hear that you've been struggling to have a smart meter installed and we're eager to help with this. Could you send us a DM when you're available please? -Cory

@David297819311 Hi David, we'd advise you to reach out to @SPEnergyNetwork regarding this, as they're responsible for the work which is being carried out. Thanks -Cory

@ScottishPower STILL waiting on an explanation as to why TTL's are required for this when the work is on a footpath . The only thing blocking the road is the unused barriers dumped on the carriageway by your employees who are never there.

@ColinCampion Thanks for getting in touch Colin. We regret to hear that you're unhappy with the conduct of one of our representatives and we'd like to collect some additional information from you regarding this. Could you send us a DM please? -Cory

@ScottishPower why do you have people knocking on doors to try and make me switch companies saying things like. Energy companies have moved people off fixed and onto variable payments. Not sure on the ethics of that tactic

BTS at @SWPL Split Media Day🎥 We were there to chat with the players ahead of what will surely be a thrilling conclusion to the season. We are proud to support women's and girls' football in Scotland, from grassroots to the very pinnacle of the game🏆

@Alfonsiawarrior We're sorry to hear that you're looking to cancel your contract with us Friedericke. To do this, we'd advise you to give us a call on 0800 400 200. More information on cancellations can be found here: scottishpower.co.uk/support-centre…. Thanks -Cory

@ScottishPower i will find every single email i can find and email you all over place!

@harrym_vids Hi Harry, we'd advise you to reach out to @SPEnergyNetwork regarding this. Thanks -Cory

@SaverinaL Hi Saverina, please refer back to the Direct Message thread for any further questions that you have relating to this matter. Thanks -Cory

@ScottishPower Thank you for the reply. As I was told yesterday that the matter had been escalated, please confirm who it has been escalated to and when I will receive a call.