august support

@rrs0725 We're sorry for the inconvenice this may have caused you. Please give us a call at 844-284-8781 to better assist you.

@August_Support help me understand how I get annoying emails for 45 straight days when WiFi smart lock batteries get “low” yet it works for well over a month after the first email, but not 1 warning for the keypad batteries b4 I get locked out of my house cause the keypad dies?

@vainatheya We're more than happy to help! Please send us an email at support@august.com so we can better assist you.

@August_Support I am having a problem with my august door lock. The part PN: 1271 REV A is broken. How to get a replacement part.

@rrs0725 We're sorry for the inconvenice this may have caused you. Please give us a call at 844-284-8781 to better assist you.

@August_Support I did email that address, several days ago and got no response.

Emailed @August_Support 2 days ago and no reply. WiFi bridge failed to connect to WiFi, but now shows up in the August app as a connected device despite no solid green light on the bridge. When I click on bridge icon in the app and go to settings, the app crashes. Please advise.

@Ericwjr We're more than happy to help! Please email us at support@august.com to better assist you and support you, have a great day!

@August_Support is August down?

@rrs0725 We're more than happy to help! Please email us at support@august.com to better assist you and support you, have a great day!

@August_Support why’s it necessary for an almost 3am notification that smart lock batteries are low, especially when I start getting daily app & email notifications about it when the batteries hit 25%, and will last an additional 30 days? Waste of money not using the 25% left.

@rrs0725 Thank you for contacting August Support! We are sorry for the inconvenience. We are happy to help. Could you be so kind and send the screenshot we are requesting to support@august.com? Let us know if you have further questions. Take care!

@August_Support bought an August keypad from eBay but it’s locked from another user. The registration screen says “Press continue to request permission to reset from the current registered owner’ but there’s no continue button. I’ve tried on iPad and iPhone. Can you help?

@rrs0725 We're more than happy to help! Please email us at support@august.com to better assist you and support you, have a great day!

@August_Support a few days ago the August app stopped giving notifications on my iPhone. No issues for years until just a few days ago. All notifications are showing as on for the August app. What gives?

@rrs0725 We're sorry for the inconvenice this may have caused you. The August Keypad and Yale Keypad are the same product and will work the same with August locks. Please email us to support@august.com and we are more than happy to assist you!

Why does @amazon keep sending me a product that’s different from what’s represented in the pictures? This is twice I ordered an @August_Support Home Smart Keypad with the August logo and I keep getting one with a Yale logo. Already have these and want the same as what I’ve got.

@dspence43 Thank you for reaching us back! We apologize for the inconvenience. We are here to help you! For better assistance call 1-844-284-8781 and one of our representatives will assist you! If you have any further questions or concerns, do not hesitate to let us know. Take care!

@dspence43 Thank you for reach us We are sorry for the inconvenience. We are glad to help. Yesterday, we began seeing latency issues within our servers that impacted different functionalities. Our system began recovering around 9:45. Please let us know if you have any further questions.

@javpln Thank you for reaching out to us. We sincerely apologize for the inconvenience. Would you be so kind as to provide us the phone number and email address you have registered in your account please. If you have any further questions, feel free to let us know. Best,

@August_Support App

@August_Support i get authorization error every time i introduce new password

@javpln We are very sorry for this inconvenience. Does this issue happen on the August App or on the Web page? If you have any other issues or have any questions, please feel free to contact us and we will be happy to help you. Have a nice day!

@August_Support I’m quite far away from the USA

@rrs0725 @rrs0725 hank you for reaching us! We apologize for the inconvenience. We are here to help you. For better assistance, please call +18442848781, and one of our representatives will assist you. For further questions, please let us know. Have a nice evening!

@August_Support your @AugustHomeInc WiFi Smart lock is a mess and needs a lot refinement before I’ll ever buy another product of yours. 1) When I get battery low notification, it can be used 15-17 more days before changing them with already short battery life/expensive batteries.

@drunneals Thank you for reaching us We apologize for the inconvenience. We are here to help you! For better assistance call 1-844-284-8781 and one of our representatives will assist you! If you have any further questions or concerns, do not hesitate to let us know. Take care!

Why doesn't @August_Support allow me to auto lock on geo location? At the very least they could support actions in @IFTTT. I can do more with my $20 garage door then I can do with my $150 semi-dumb August lock 🤦‍♂️ Don't buy one!

@Yatusab3ss Thank you for reaching us back! We apologize for the inconvenience. We are here to help you! For better assistance call 1-844-284-8781 and one of our representatives will assist you! If you have any further questions or concerns, do not hesitate to let us know. Take care!

@YaleHomeUs great morning, how come when I am using Auto Unlock when I get right to the door, the door is locked. Auto unlocked at 8:53 and auto locked at 8:54, used entry code at 8:54. Can you let me know what I am doing wrong? @August_Support @AugustHomeInc thank you

@Maga45Trumper Thank you for reaching us. We apologize for the inconvenience. We are here to help you! For better assistance call 1-844-284-8781 and one of our representatives will assist you! If you have any further questions or concerns, do not hesitate to let us know. Take care!

@August_Support I bought my smart lock 3 years ago and worked great for a few weeks until it sucked the batteries dry month after month. Why do this expensive batteries die so fast? I’m thinking about getting rid of my August lock.

@Thomascbaker Thank you for the replay! We are sorry for the inconvenience. We appreciate the patience. Unfortunately, only via email or phone number we can assist you. If you have any further questions, do not hesitate to let us know. Take care!

@Thomascbaker Thank you for reaching us back! We apologize for the inconvenience. We are here to help you! For better assistance call 1-844-284-8781 and one of our representatives will assist you! If you have any further questions or concerns, do not hesitate to let us know. Take care!