Coggles

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@laurahendry_ Hey! I have since responded to your DM with some information. Please can you check this? Thank you - Rosie

@Coggles Hi, I’ve contacted your customer services via email and Facebook messenger and yet to receive a response, I’ve been waiting 7+ days. I need assistance creating a return and have been locked out my account. Please advise how I can resolve this.

@ahmed_warsama Hi there. I do apologise and we are happy to help via Facebook or Instagram, please reach out to our team where we can respond and help? Thank you. - Macey

@Coggles That’s part of the issue at the moment — we keep going in circles every time we contact your customer service team.

Hey @Coggles, we’ve been left completely in the dark about a returned order. When we asked your customer service agent for your complaints procedure, they abruptly ended the chat. This is shocking and unacceptable—please do better. #CustomerServiceFail

@ahmed_warsama Hi there. You can check all of our Customer Service platforms on site, our team are happy to help via any! Thank you. - Macey

@Coggles @Coggles Could you please confirm how we’re meant to contact you? It’s been impossible to reach anyone except via chat, where we’re receiving incorrect advice.

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@devils50 Hi! We would be more than happy to look into this for you, please send us over a DM. Thank you - Rosie

@Coggles extremely disappointed with the delivery service. Paid £6.99 for you to deliver it via Evri. Found the package half way up the road at the wrong property in a recycling bin. Oh. And I was home today. Any thoughts? We all know Evri are jokers.

@clodabyrne Hi there. Please can you reach out to our CS team via FB or IG to proceed? Thank you. - Macey

@clodabyrne Hello there. Sorry to see this. Please can you send us a private message so that a member of our team can resolve this for you? Thank you, Darcy

@RMandy44 @jaffacakes1984 Hello there. I am very sorry to hear this. I have reached out to you via private DM. Please can you kindly check this? Thank you, Darcy

@Coggles @jaffacakes1984 Can you please dm me also, I have a delivery issue. One of my items are not in there and I really needed it for my sisters birthday tomorrow.

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@Elevennortheast Hello there. I am very sorry to hear this. Please can you send us a private DM so that we can discuss this further? Thank you so much, Darcy

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@jaffacakes1984 Hello there. I have reached out to you via private DM. Please can you kindly check this? Thank you, Darcy

@Coggles It won’t let me as I’m not verified

@jaffacakes1984 We'll be happy to advise on this if you can send us a DM.

@Coggles Code doesn’t work as per usual

@val_exec Hey, I'm very sorry to hear of the issues that you're having. Please can your send us a DM and we will be able to help. Thanks, Jake

@Coggles you guys are scammers . You guys are refusing to solve my issues . I have called and asked 4 times now so now I know the avoidance is deliberate cause you guys know what you did .

@val_exec Hello there. Please can you send us a private message via Facebook or Instagram so that our team can assist you? Thank you, Darcy

@Coggles You’ll need to follow me

@Coggles you guys are literal thieves .

@JhobbsyRush Pop us a DM & we will be in touch to help. Thank you, Jade

@Coggles how do I buy a gift voucher? Nowhere on website

@kellyemma77 Hey Kelly, I'm really sorry to hear this and would like for our X team to help. Please can you send us a DM when you can? Thanks, Jake

@Coggles @FDyerX_ I’ve recieved a wrong item too. The wrong bag in the wrong box even. Customer service is a joke. You want proof of postage even though it was a tracking number allocated to coggles as you sent it me! You can see when and where it was dropped off, I’ve now sent the paper one!

@Coggles Thank you for nothing but disappointment and false promises. I’m not going to let this go. My order was placed on the 7th December, you sent me the wrong item and it’s now the 26th. This response is all I have been told for nearly 3 weeks now. I’m struggling to understand how you’ve struggled to simply exchange my parcel. This response is not an answer only a poor excuse for terrible organisation on your company’s part. Until I receive this “Email” I will keep voicing how terrible this situation has been dealt with. Merry Christmas Coggles.

@_georginarose_ @FDyerX_ I am so sorry to hear this, please will you send a message to our Instagram inbox & we will get this looked into for you. Thank you, Jade

@FDyerX_ @Coggles I’ve had the exact same issue! I got one in green and wanted black. Awful customer service as well I’ve just been blanked

@Coggles This has got to be some fucking joke. After 25 days, lies, false promises, complaints and conversations with your managers you’ve manage to send me exactly the same fucking hoodie in the same wrong colour. I ordered fucking grey and you’ve sent me once again a Green? Is your company really that incompetent of following a simple online order. Absolute waste of money and waste of my time. DO SOMETHING ABOUT IT