HideMyAss Support

In need of help for streaming or torrenting? 🤓 tiny.cc/qlnjmy

@Kolkie78 Hi, we've just contacted you via email regarding your request, please get back to us whenever its most convenient.

@HMASupport A kind request to respond to 19045976 as following up on this simple enquiry takes way to long. Thank you.

@Micarea51 Hi, we're really sorry to hear that. Could you please share your ticket ID so we can find it and get back to you?

@HMASupport HMA suddenly stopped working. "Could not validate the server certification". Contact support message appears. Error code: MVA011. I sent an email to support 10 days ago with no reply. Help appreciated.

@JaydeFX Hello, thank you for your post. We'll be glad to help. I'm sorry for not getting back to you sooner. I'm sure I can help you if you send me your email address. I will try to answer as soon as possible. I hope you have a nice day, and stay safe!

@HMASupport THIS COMPANY IS HUGE RIP OFF AND THE VPN ACTIVATION CODES DONT WORK !!! THERE IS NO WAY TO COMMUNICATE WITH A REAL PERSON AND THEY KEEP TAKING MY MONEY !!!! I WANT TO CANCEL BUT THERE ISNT EVEN A WAY TO CANCEL !!! I HAVE REQUESTED THROUGH THEIR STUPID “TICKET” THING TO CANCEL TWICE BUT NO RESPONSE…THEY JUST TOOK MONEY FROM ME AGAIN!!! SUCH GARBAGE !!!

@ChevalierTweets @hidemyass I need the ticket number in the format #200xxxx or your email address that you used when contacting us.

@hidemyass @HMASupport This is my 8 or 9th attempt to get support over the past 2 weeks. NO ONE has responded. I want to cancel my account. You've removed the cancel feature from account settings. Your instructions say to message support, for help. HMA=stealing $ internationally

@ChevalierTweets @hidemyass Can you email me the ticket number, please? I'm sure I can help you.

@JoseSantanaGM @hidemyass @Kreestar @NordVPN The order attempt (ref #209036347) has been cancelled in our payment processor’s system, and the funds will be released back to your account.

@hidemyass @Kreestar @HMASupport @NordVPN ayuda por favor, desde el 27 de abrir me cobraron mi suscripcion y no me activan el vpn, ya hicieron el debito ese mismo dia y nada, no me responden los correo, necesito regresen mi dinero o me activen el vpn, mi # de pedido es 209036347

@pylotwolf @hidemyass The order attempt (ref #209036347) has been canceled in our payment processor's system and the funds will be returned to your account.

@hidemyass @HMASupport are you still in business? You don't reply to any support tickets and most of your site has broken links. What's up?

@pylotwolf @hidemyass El intento de pedido (ref #209036347) ha sido cancelado en el sistema de nuestro procesador de pagos y los fondos serán devueltos a su cuenta.

@ejemploseguido We got it! :)

@HMASupport Would you please check your DM?

@ejemploseguido Hi, we're sorry, but there is nothing in our DM's. Could you send us another message? Thanks. :)

@Jeremy03803035 Hi! If you're having any trouble connecting to our servers in Honolulu, please reach out to our support team via this link > support.hidemyass.com/hc

@HMASupport can you fix the Honolulu server?

@steinbring Anytime! :)

@steinbring We've reached out to our support team, so they should contact you momentarily. :)

@overthereseeit We're genuinely sorry for the late reply, our support team has received a lot of user requests in the past few months so our reply times went up. Rest assured that your query will be handled as soon as possible!

@HMASupport I have been waiting 36 hrs for resolution of ticket # 1941279. Please resolve this ASAP else I will be cancelling this service forthwith. This level of service for a long standing customer is unacceptable

@ReefeR_Frank Hi Frank, we're sorry for the late reply. If you could DM us your ticket ID, we could reach out to our support and ask them to expedite your request. :)

@HMASupport Amzing how slow your support level 2 response is. Quick to deduct my annual fee where i disabled auto renewal, and then it takes weeks waiting for a decent reply....sad

@thedawgyg We're sorry you feel that way, rest assured that our technical team will reach out to your as soon as possible.

@HMASupport can yall take a look at suppot ticket #1937415 Yalls VPN script for use on linux (hma-vpn.sh) is totally broken and makes your services useless.

@thedawgyg Hi! Our team just reached out via email, please contact them directly if there's anything else. :)

@VinerbiS Nous sommes vraiment désolés pour cet incident, veuillez nous envoyer votre ID de ticket par DM et nous contacterons notre équipe d'assistance. Soyez assuré que tout cela sera réglé. Dans l'attente de votre message.

@HMASupport j'envoie des messages sans réponses depuis le 10 juin pour que mon abonnement ne soit pas renouveler. Il a maintenant été prélevé car je n'ai jamais réussi à gérer mmin abonnement ou me connecter sur digital river Merci de m'indiquer comment faire

@Mamad_UAE We genuinely understand and we would truly love to come back, however, the current situation is such that our service won't be available in Iran anytime soon. We understand you're upset, but rest assured that we're doing our best to return to our users in Iran.

@HMASupport Hma vpn It has been a long time since not connected in Iran, We are upset about this

In need of help for streaming or torrenting? 🤓 tiny.cc/qlnjmy

@SportsFanFuji Yes, virtual servers are located in the UK, or the Czech Republic, but the IPs are listed as Jordan.