Natural Balance

@maryfaraldo Hi Mary, thank you for reaching out! Our Customer Care Team is happy to help and can be reached at 800-829-4493 or info@naturalbalanceinc.com Monday – Friday, from 8 am-5 pm CST. Thank you!

Dear @NaturalBalance What is happening with the limited ingredient venison wet food? It’s the only food that my dogs tolerate. Help!

@bellabuun Thank you for bringing your concerns to our attention. The quality & safety of our products is our #1 priority. Our Customer Care Team would like to gather additional details & assist you directly. Our Team can be reached at 800-829-4493 or by email at info@naturalbalanceinc.com.

@NaturalBalance @Affinitypetcare have had bennie since 2021 and while he has had trouble finding the right food, it has never been this severe. we are scared he won’t make it. terrified. now my girl cat vomiting is scary. all she has had is the venison wet food today and she has thrown up 4x

do not feed ur cats instinct venison pate, shit is poison. do not feed ur cats natural balance venison and peas dry food. they will throw up excessively and get sick. my bennie is literally in surgery rn and he was perfectly fine a few days ago til this new shipment of food came

@SamanthaGarix3 Hello! We just launched the Ultra Protein and Ultra Protein Plus products for cats and were recognized by Pet Innovations for Cat Food of the Year! You can see our great Cat Recipe at naturalbalanceinc.com/cat-recipes/! For more info, contact us at info@naturalbalanceinc.com!

@NaturalBalance Wow it seems like you dont cater to cats at all anymore

Your dog’s favorite Limited Ingredient REWARDS Crunchy Biscuits will soon have a new, pup-approved bone shape! 🦴 REWARDS Crunchy Biscuits still have the fresh-baked taste & *crunch* your dog craves - along with hickory-smoked aroma! #NaturalBalance #dog #dogtreats

@Chaoskiller2000 Thank you for reaching out! Our Customer Care Team is happy to help and can be reached at 800-829-4493 Monday – Friday from 8 am-5 pm CST. Thank you for being a part of the Natural Balance family!

@NaturalBalance Why did you discontinue the Ultra Chicken and Barley Small Breed Bites dog food?

@Its_MrStayPuft @Petco Thank you for bringing your concerns to our attention! Our Customer Care Team would like to gather additional details regarding your experience and assist you directly. The team can be reached by phone at 800-829-4493 or info@naturalbalanceinc.com.

For the second time in four months, we found little black shiny bugs in my dogs @NaturalBalance dry food. At this point not sure if it's a food production pest issue or a pet store pest issue, but not going back to this @Petco or using this brand for a while.

@AstroTibs Happy 18th Birthday Cactus Willie!!! 🎉 We are so happy to hear that Cactus Willie has been doing so well on our Platefulls recipe! Thanks so much for sharing 🐾 🐱

@FrankTheTankUS Hello! Wholesome grains for this recipe mean Rice and Rice Bran! Our products have no wheat, corn, or soy. For additional information about our recipes, please contact our Customer Care Specialists at 800-829-4493! They are happy to help!

@NaturalBalance what does wholesome grain mean? My dog can't have wheat. I don't see wheat listed on the ingredients but advertised on the bag.

@blockfatfrank We are very sorry to hear of your recent experience! Please contact our Customer Care Specialists at 800-829-4493! They would like to gather some additional information from you and check on your dog.

Beware of @NaturalBalance dog food. The past two times i received its bugs had infested the whole bag. I got a replacement order and it made my dog sick. My dog has been eating this food for 7 years. Something is wrong and now I’m scared to give it to him

@davidwsherwood @Petco Hi David, We are sorry to hear about your experience! It looks like you already have a case with our Customer Care Specialists in process. If you need to reach them, they are at 800-820-4493 or info@naturalbalanceinc.com!

bought @NaturalBalance dog food from @Petco and it came infested with worms and bugs which she ate for 9 days! They only pd the office visit. The Dr said they had to do tests-$550. @Petco said I had to pay if I wanted tests- which was the only way to see if she was ok. Horrible!

@johnnybluenote Thank you! It looks like our Customer Care Specialists are on it and have sent a reply!

@NaturalBalance Just filled out a form on your website about something we found in a bag of lamb & rice recipe. I hope someone will reply.

@Its_MrStayPuft Hi Justin, we're so sorry for the unpleasant experience of finding insects in your bag of food. Our Customer Care Team would like to speak with you directly about this issue. Please contact them at 800-829-4493 Monday-Friday 8 a.m. to 5 p.m. CST and they will be happy to help.

Been finding little shiny beetles and pieces with hatched larvae in our @NaturalBalance Limited Ingredient Salmon & Rice food. Gross. We've been using this bag for ~ 2 weeks, no telling how many bugs/larvae our dog may have consumed! Never seen a bug like this in our house before

@lanigolf3 Our Customer Care Team would like to speak to you directly about this issue. Please contact them at 800-829-4493 Monday-Friday 8 a.m. to 5 p.m. CST. Thank you and we look forward to assisting you.

@okiemjackson @Petco Hi Monica, we're so sorry to hear about your experience! Our Customer Care Team would like to speak with you directly so we can gather some information to share with our Quality Assurance Team. Please contact them at 800-829-4493 Monday-Friday 8 a.m. to 5 p.m. CT.

Opened my new bag of @NaturalBalance and it was full of worms. 🪱 tell me why I should buy another bag? @Petco 🤮

@Key_Lime_Pie Hi Jeni, Please contact our Customer Care Specialists at 800-829-4493! We would like to get some additional info for Quality Assurance and to explain what you're seeing. Not mold but also not enough characters here!

@AmsimeoneAmy Hi True Blue, They have been! Our Customer Care Specialists are happy to chat about alternatives, they can be reached at info@naturalbalanceinc.com, live chat through our website naturalbalanceinc.com, or 800-829-4493!

@Brooklyn2781 @US_FDA Please contact our Customer Care Specialists at 800-829-4493 or info@naturalbalanceinc.com! They will be able to assist you!

@NaturalBalance same bag wrong kibble in bag. Was the kibble made smaller or should I throw this away. @US_FDA

@mallardjh Hi Jennifer, Yes, that product has been discontinued and should no longer be available. Our Customer Care Specialists are happy to suggest alternatives from our available products! Please contact them at 800-829-4493 or info@naturalbalanceinc.com!

@NaturalBalance - have you discontinued this product: "Natural Balance Freeze Dried Raw Dog Food, Grain-Free Limited Ingredient Adult Formula, Great as Topper, Treat, or Meal, Chicken & Sweet Potato Recipe"

@BeavFren Hello! Please feel free to contact our Customer Care Department at 800-829-4493 with any questions!

Umm wtf is this @NaturalBalance

@MistyTienken We're delighted to see that Chanel Belle Dogè enjoys her food!

@Carl_Gustav84 Thank you for bringing your concerns to our attention, Carl. The quality of our products is of utmost importance to us. Our Customer Care Team would like to gather additional details regarding your experience and assist you directly at 800-829-4493 or info@naturalbalanceinc.com.