ODEON Help

@US3301x @ODEONCinemas Good morning, sorry to hear this. If you can send us a DM along with the email address and full name you'd of used at checkout we can investigate further for you 🙂  -Robyn

@ODEONCinemas you’ve taken money out my account but not booked my tickets!

@rstobie46 Good morning, sorry to hear this. If you can send us a DM along with the email address and full name you'd of used at checkout we can investigate further for you 🙂  -Robyn

@ODEONHelp you've taken 3 payments from my account and I have no tickets or confirmation as the "payment failed". £100 of my money!

@Matt19903440 Good morning, sorry to hear this. If you can send us a DM along with the email address and full name you'd of used at checkout we can investigate further for you 🙂  -Robyn

@ODEONHelp just tried to book some tickets online, got ‘sorry an error occurred’ during payment, but i have been charged but have no tickets… whats going on? What do i need to do to get a refund

@Anderson86Mark @ODEONCinemas Hi Mark, if there are issues with your visit, please can you speak with a team member as they will happily assist you. -Connor ✨

@ManLikePaschal @ODEONCinemas Hi Paschal, Nothing for The Pout-Pout Fish planned at the moment, but I've passed the idea on to the relevant teams for review. While we can't guarantee it, please keep an eye on our schedule for any updates! 🙂  -Kat 🌷

@ODEONCinemas Will the animated movie the pout pout fish show on march 22nd because I can not find it on this schedule

🚀 One mission. One astronaut. Project Hail Mary. 🩸 New game. Higher stakes. Ready or Not 2: Here I Come. 🎨 One artist. One vision. Arco. What’s first on your list this week? 👇

@ChezMarie81 @ODEONCinemas @michaelmovie Michael merch? We’re excited too! It’s enough to cause a little Thriller tingle! 🕺🧤 No details just yet, but keep an eye on our socials and website. If anything gets the go‑ahead, you’ll know before the beat drops. -Kat 🌷

@ODEONCinemas Is there no promo or merch for the Uk? @michaelmovie

@Potionmaniac @ODEONCinemas Hey George, please DM us with you booking reference, and we'll have a look into it. -Kat 🌷

@ODEONCinemas @ODEONHelp went to the first screening at odeon mk stadium today and they didn’t have any pins - not happy :(

Your mission comes with a reward. 🚀 Celebrate the release of Project Hail Mary by booking your tickets for 19–20 March and claim a FREE collectible pin in cinema!* A little extra for joining the adventure. 🌌 While stocks last. *T&Cs apply. 📲 bit.ly/41aLzy2

@shyamgopi06 @ODEONCinemas Hi, we follow the guidance laid out by the BBFC, when a film is rated 15 or 18, nobody under those ages are allowed in to the screens. If you would like to know more about why this film has been rated 18 you can find out via the BBFC website - Jodie

@ODEONCinemas Why there is selective outrage against Dhurandhar movie in your malls....why children below the age of 18 are not allowed in your movie malls...when parents are accompanied with them...it's outrageous and shameful that a nationalist movie is being stopped from watching

The streets of Lyari are calling. 🔥 Dhurandhar: The Revenge is out TODAY at ODEON. Buckle up for an all‑out war. 🎫 bit.ly/3OPa8O5

@elliesnailemoji @ODEONCinemas Hey Ellie, please drop as a DM with your booking reference! Amaze, amaze, amaze! -Kat 🌷

how does odeon run out of project hail mary pins in the afternoon of day one of the promotion <//////3 @ODEONCinemas @ODEONHelp i am the biggest project hail mary fan ever i’d do anything for a pin haha

@1974wastheyear @ODEONCinemas Hi Alan, please drop us a DM with your booking ref no and we can look into this for you.  - Demi

@ODEONCinemas Film booked for 5.50 and I've just found out we can't make it. Too late to cancel via the app because things can't pop up in the 2 hours before a film begins and no number to ring. Nasty email incoming threatening me with a ban. Not my fault.

@daleando86 Hi Dale, sorry to hear you had issues.  I hope you managed to get this resolved in cinema. If for some reason you didn't, please drop us a DM with your booking ref no, and we can look into this for you.  - Demi 😊️

@ODEONHelp Odeon switch island screen 1...1pm Project hail mary the screen is barely visible

@lizreadthat @ODEONCinemas Hi there, sorry to hear this! Our gifts with purchase is subject to availability, while stocks last.  Please drop us a DM with your booking ref no, and we can look into this for you.  - Demi 😊️

@ODEONCinemas Just went to get mine with my ticket and they said they didn’t have any :( it doesn’t say selected cinemas or I’d have booked somewhere else

@HutchyRachy @ODEONCinemas Hey Rachel, Just responded to your DM! 😉 -Kat 🌷

@ODEONCinemas I saw it last weekend. 😭 Is there any chance I can send my son in to purchase all 3 from our local one this afternoon, pretty please?

@Nathan_Taylor89 @ODEONCinemas Hi Nathan, this is already available to pre-order on the app and website. 🦖️🥚️ - Demi 🌻️

@ODEONCinemas when are the Yoshi buckets on for sale? Thank you 😊

@HutchyRachy @ODEONCinemas Hi Rachel, the pins are only available if you purchase a ticket for the film showing today or tomorrow, and it's 1 pin per ticket.  - Demi 🌻️

@STVTFFREDUX @ODEONCinemas Hi there, we currently have no plans for this, but I have passed this along to the relevant teams so they are aware of the demand.  - Demi 🌻️

@ODEONCinemas would love to see a 40th anniversary re-release of #StarTrekIVTheVoyageHome this year. #StarTrek 🖖

@SurefireMJJ @billejeanwho @ODEONCinemas @vuecinemas @cineworld Hi there, we currently have no information, but we are waiting in thrill(er)ing anticipation. 🎶️ As soon as we know more, we will moonwalk straight to our website and socials to let you know! - Demi 🌻️

@billejeanwho @ODEONCinemas @vuecinemas @cineworld @ODEONHelp @vuecinemas Please tell us when we can book tickets to see this in IMAX?

We really do be needing info from @ODEONCinemas, @vuecinemas & @cineworld because is this when we buy our tickets in the UK?!

@AlecBaldwin999 @ODEONCinemas Hi there, we currently have no information regarding this. Though, I will be sure to pass your feedback over to the relevant teams.  - Demi

@ODEONCinemas Hi, will you be showing films like the first Devil Wears Prada (since no.2 is coming) & the Rob Reiner season - like Cineworld are, pls? Thx.

With Eid almost here, share a moment that lasts longer than the holiday. 🌙💛 Give the gift of the big screen with an ODEON Gift Card. 🎁✨ Get yours now 📲 bit.ly/3nm2jzs

@Misstickle11 @ODEONCinemas Hi there, sorry to hear this! Please drop us a DM with your email address, and we can look into this for you.  - Demi 🌻️

@ODEONCinemas Your booking system does not work. You have no customer service yet you somehow manage to take money out of my account, twice.

@GeorgeTurrnerr @ODEONCinemas Hi there, we currently have no information regarding this! Though, I will be sure to pass your feedback over to the relevant teams.  - Demi 😊️

@ODEONCinemas Dune part 1/2 IMAX rerelease when? 👀

Experience the epic conclusion. Dune: Part Three at ODEON December 18 #DuneMovie