ODEON Help

@dounowhoiam Hi there 😊  Please DM us and we can look into this for you. -Khlo 🌈

@ODEONHelp Has the Varavu at 22:15 at Trafford Centre been cancelled and customers not told? I had a booking, that due it being removed from the website caused issues with other bookings I was making.

@BAU_United @ODEONCinemas @BAU_United Hi there,  We've sent you another email as we would need to discuss your account. 🙂  -Chloe

@ODEONHelp @ODEONCinemas Hi, I did this but haven't heard anything back yet other than the automated response. The ticket number is: 3309567

@ODEONCinemas Hi, how do I tell if any of my points are expiring?

@Clare_75_ @ODEONCinemas Hi there,  I'm sorry to hear this and have passed on your feedback to the relevant department to ensure we are providing our guests with the best experiences possible.  -Chloe

@ODEONHelp come on @ODEONCinemas fix the cea option for your aop, its been more than a week now and it's not good enough 😡 Your website is awful for booking and the phone line is only available at certain times...fix the app please!!

@camstar392 @ODEONCinemas Hi there, We haven't heard anything from the Avengers, X-Men, The Fantastic Four, or any of the other heroes that we love 💚️ But we're keeping an eye out for news from Latveria 👀️ Any updates will be posted on our app, website and socials Excelsior! ⚔️ -Chloe

@ODEONCinemas Hi odeon I heard rumours that avengers doomsday tickets go on sale on July 20th i was wondering if this is true? Or not

📚✨ School's almost out for summer! Say thank you to the teacher who made a difference this year with a gift they'll actually use: a trip to the cinema. 🎬🍿 Give an ODEON Gift Card 📲 bit.ly/3nm2jzs

@AlecBaldwin999 @ODEONCinemas Hi there,  Unfortunately, I've been unable to locate any showings. However, I've passed on your feedback to the relevant department. More information on showings can be found here: Moana (2026) Showtimes & Tickets (odeon.co.uk/films/moana/HO…) -Chloe

@ODEONCinemas This is in 3D according to your last post, but not online from what I can see. Where is Moana in 3D, pls?

Catherine Laga'aia, explains why bringing Moana to live action was so important 🌊✨ And why some adventures are simply too big for a small screen 👀 #Moana at ODEON now. 🎟️ bit.ly/4yl1fhO

@Dave04057726 Hi there,  Thank you for your confirmation, can you please confirm the ticket ID? -Chloe

@ODEONHelp Hi, I've had an email saying I missed a film yesterday on limitless and if I miss anymore within 30 days limitations will be added to my account. Can you look into this as I attended so not sure what happened as purchased posters there as well

@Dannnehhh @ODEONCinemas We seem to have some technical problems with DMs coming through correctly. Can you please email us on gs@odeon.co.uk and share the ticket ID here with us once you've done so, we can then have a look into it. -Khlo 🌈

Hi @ODEONCinemas @ODEONHelp do you think this is acceptable in your Dunfermline cinema? Screen 10 by the way. Awful. In dire need of repair. A number of screens are needing a glow up. Been like for a few years now.

@___________meh @ODEONCinemas Hi there, I'm sorry we couldn't get to you in time. If your query is urgent, please reach out to one of our live channels. I do hope you managed to get this resolved via another channel. -Chloe

@ODEONCinemas hi, why have you removed the Newbies screening of Moana at Trafford Centre tomorrow at 11:15? I was going to book on but it is no longer showing on the app or website

@BAU_United @ODEONCinemas Hi there,  Any unspent points will expire after 24 months from the date that they were earned. This is something you would need to check under your account 🙂  -Chloe

@MatthewPot52312 @ODEONCinemas @MatthewPot52312 Hi there, We have responded 🙂  -Chloe

@ODEONCinemas How do I cancel a booking that I checked out as a guest

@5ir_QuacksAlot @ODEONcinemasIRE Hi there,  We haven't heard anything from the Avengers, X-Men, The Fantastic Four, or any of the other heroes that we love 💚️ But we're keeping an eye out for news from Latveria 👀️ Any updates will be posted on our app, website and socials Excelsior! ⚔️ -Chloe

@ODEONcinemasIRE Are avengers tickets on sale soon?

Happy Monday, movie lovers 🍿☀️ Be honest... who spent the weekend hiding from the heat in a cinema? 🎬😂 What did you watch? 👇

@MatthewPot52312 @ODEONCinemas We seem to have some technical problems with DMs coming through correctly. Can you please email us on gs@odeon.co.uk and share the ticket ID here with us once you've done so, we can then have a look into it. -Khlo 🌈

@Clare_75_ @ODEONCinemas Currently, CEA bookings can be made via the website, in cinema or via our accessibility helpline. Bookings via the app are currently not available whilst we work through some technical development, sorry for any inconvenience this may cause.  -Khlo 🌈

@damonlufc88 @ODEONCinemas Can you provide us with your email ID and we can locate it.  -Khlo 🌈

@ODEONCinemas somebody has brought tickets, the meal offer and paid for them with my email address and used my bank card?

@Dave04057726 Can you provide us with your email ID and we can locate it.  -Khlo 🌈

@TehMadHistorian @ODEONCinemas Hi there,  We'd be happy to look into this for you, can you please DM us so we can look into this further? -Chloe

@ODEONCinemas @ODEONHelp Could you assist with a ticketing issue?

@I_Am_Goomba Hi there,  I'm sorry to hear this, can you please DM us with your booking reference so we can look into this? -Chloe

@ODEONHelp thought I'd post here a nice it's been a few months and nothing. Locks are like this in the gents (finance said females are same) the water pressure in men's and ladies is just a dribble. Has been for a while now (Maidstone)

@markos101alex Hi there,  I'm sorry to hear this. Can you please DM us the booking details such as: the cinema you'd like to book for, the date, the time, the film you'd like to see, what seats you'd like to book and the voucher codes? -Chloe

@ODEONHelp I am trying to use my club Lloyd's tickets but every time I add the code it says sorry there was a problem

@MatthewPot52312 @ODEONCinemas Hi there,  Can you please DM us with your email address and booking reference? -Chloe

@Dannnehhh @ODEONCinemas Hi there,  I'm sorry to hear this, can you please DM us with your email address and booking reference?  -Chloe