Kaizen Path

@SESWater Hey @seswater after today’s news about @thameswater with @Ofwat £100m+ fine. I'm starting to wonder if you guys are next to be investigated?

🚧 Box Hill Road closure 🚧 Due to an urgent water leak, Box Hill Road will be closed from 8 PM tonight (Wednesday) until 4 PM Friday (May 30th). For the safety of our teams completing the works, this is a full road closure - all traffic and local residents will need to follow the following diversion – this will be signed. Pebble Hill Road (B2032), Reigate Road (A25), A24, B2209, and Zig Zag Road back to Box Hill Road . Please allow extra travel time. We are sorry for the disruption this will cause, and we are doing everything we can to reopen the road as soon as possible.

@SESWater @GrahamPAlcock Not everyone has access to the internet. How do you ensure they are not being missed out!

@GrahamPAlcock Thank you for your response. We're sorry that you have been impacted by this incident. Please send us a direct message including your address and postcode if you or people you know are unable to attend our water stations. Thank you.

Update (2/2) Our priorities are fixing the fault, getting water to our most vulnerable customers, and providing bottled water (as detailed below). If you have another query, it will be addressed once supplies have been restored. Available Bottled Water Stations: There are four bottled water stations available, at the following locations: 👉 Cheam Library Car Park, Church Rd, Sutton SM3 8QH. Access via Park Rd. 👉 Bourne Hall in Ewell, KT17 1UG. Access via Spring St. 👉 Upper High Street Car Park KT17 4DU. Access via Upper High Street main road. 👉 Westcroft Leisure Centre, along Westcroft Rd in Carshalton, SM5 2TG.

@SuttonCouncil But you and @SESWater also need to start directly reaching out via sms, calls, door knocks. Its day 3 and no water. There are people who are not looking up social media or the internet where all these updates are being posted. @DefraGovUK @MayorofLondon @Ofwat

While home water supplies are not working, Sutton residents to collect bottled water from: - West Croft Leisure Centre, road, Carshalton, SM5 2TG - Bourne Hall in Ewell, KT17 1UG - Upper High Street Car Park, KT17 4DU

Latest Update: We are working closely with SES Water to ensure residents have access to bottled water and that normal services start again as soon as possible. If you are vulnerable, please contact SES Water directly on 01737 772000 and let them know you need support.

@SESWater Hi @SESWater your legal obligations is not only the most vulnerable. It is to everyone. Maybe ask @PennonGroup to pump more money into getting it resolved faster and providing more staff and resources on the ground to create a plan during such emergencies @Ofwat @DefraGovUK

@LukeTaylorLD Hi Luke, we are lacking in updates. Whilst the new stations were positive they are only interim steps to ensure we all regain access to water. @SESWater @SuttonCouncil @AgeUKSutton -how are you ensuring those who dont have internet are getting help - SMS? Call? Door to door?

Glad to see a water collection point open in Cheam finally at Cheam Library, Church Rd, Sutton SM3 8QH. This will remain open throughout the night for residents to collect water. Please do share with neighbours, and I will continue to push SES for a permanent fix.

@teresamorgan10 @BBCSurrey @LukeTaylorLD Don't you have any bottled water at the moment?

Any updates on the complex fault A reporter from @BBCSurrey is attending Cheyham Est tomoz maybe u can explain what the complex fault is? Brain surgery is complex flying spacecrafts to Mars is complex, having water is a daily need! Its now 22.12pm & still no water @LukeTaylorLD

@LukeTaylorLD Next water station: Sutton!

@SESWater Ok this is good. @SuttonCouncil with support from @AgeUKSutton and @LukeTaylorLD need to start promoting this hard and wide to ensure no one is missed out!

We're pleased to confirm a fourth bottled water station is now open at Cheam Library, Church Rd, Sutton SM3 8QH. This will remain open throughout the night. Please note that comments and messages will be picked up from 8:30am tomorrow morning. If you require urgent assistance please contact us on 01737 772000. Thank you for your understanding.

@sylamypie @SESWater @SESWater have taken the update off their website. Its gone. No longer a priority for them.

@SESWater This is not good enough. This has been over 24 hours now since this started. What is the latest update please?

Unfortunately, our Cheam Treatment Works remains out of service. Work has been ongoing throughout the night and will continue until the issue is resolved. Overnight, we have been able to recover water supplies and have continued to utilise our network to manage storage in the area. Some customers may experience low pressure and no supplies throughout parts of today. Bottled water stations remain in place at the following locations: Bourne Hall in Ewell, KT17 1UG Upper High Street Car Park KT17 4DU

So traffic is an issue for cheam but gridlocking bourne hall isng a traffic issue 🤔 right.......

@teresamorgan10 @SESWater @Nigel42 @CheamBaptist @SuttonCouncil @AgeUKSutton @Ofwat @Ofwat please investigate this: mylondon.news/news/south-lon… @CheamBaptist repeatedly offered them their premesis to hand out water. They refused. Thus not fullfilling their legal bound duties. Many people left at a disadvantage due to digital divide. This needs your immediate action

@teresamorgan10 @SESWater @Nigel42 @CheamBaptist @SuttonCouncil @AgeUKSutton @Ofwat its been 24 hours no water at all for many residents. Its been reported by some cheam has been left out because of lack of funding. This is serious development if true

We have now opened a third bottled water station at West Croft Leisure Centre, Westcroft Road, Carshalton, SM5 2TG. Thank you for your ongoing patience while we continue to resolve this complex fault at our Cheam Water Treatment Works.

@gregghead86 @SESWater @BBCNews @BBCBreaking mylondon.news/news/south-lon… The Local Democracy Reporting Service (LDRS) understands that SES had made plans to set up a water bottle station in Cheam's Nonsuch Park on Monday. However, this plan was reportedly scrapped due to a lack of resources, meaning Cheam residents must travel

@SESWater @BBCNews @BBCBreaking how are you not reporting this tonight. Schools and nurseries for one have had to close down because of this issue and no word of when they will be reopening! Chaos!

@gregghead86 @SESWater @BBCNews @BBCBreaking Guys you need to read this

@KarenMPhillips4 @SESWater "The Local Democracy Reporting Service (LDRS) understands that SES had made plans to set up a water bottle station in Cheam's Nonsuch Park on Monday. However, this plan was reportedly scrapped due to a lack of resources, meaning Cheam residents must travel mylondon.news/news/south-lon…

@SESWater Just seen that a third drinking water station has been set up in Carshalton. The incident is in Cheam, there is no water in Cheam but you are not providing a drinking water station there? Why not?

@SESWater @LukeTaylorLD @CheamBaptist @SuttonCouncil @DefraGovUK Hey @SESWater this explains why ->mylondon.news/news/south-lon…

@SESWater @LukeTaylorLD @CheamBaptist No this is not good enough and not what I asked you. There will be many who cant reach out. You need to have a set up in the affected areas within the next hour. @CheamBaptist have allowed you to use their premisis. @LukeTaylorLD @SuttonCouncil @DefraGovUK dont you guys care?

I have been informed by SES this afternoon of a fault at the Cheam Water Treatment Works that is leaving some facing complete loss of water supply. I am monitoring the situation closely - please see my statement below for information about getting access to bottled water.

@SESWater @LukeTaylorLD @SuttonCouncil "The Local Democracy Reporting Service (LDRS) understands that SES had made plans to set up a water bottle station in Cheam's Nonsuch Park on Monday. However, this plan was reportedly scrapped due to a lack of resources, meaning Cheam residents must travel to Ewell or Carshalton"

@SESWater So @SESWater have taken updates off their website. Both @LukeTaylorLD and @SuttonCouncil gone silent guess why -> mylondon.news/news/south-lon…

@SESWater mylondon.news/news/south-lon… -> @SuttonCouncil @SESWater explain yourselves

@LukeTaylorLD @sarahjgorrell just to clarify there are around 4000 households without water for over 24 hours. Those who have technological and communication disadvantages have no way to communicate. No central heating. Sewage building up. Dehydrated. Its just being ignored.

The situation in Sutton and Cheam today is simply not good enough, and deeply distressing for many. I'm continuing to push SES to resolve the situation quickly - and in the meantime provide bottle stations that are actually *within* Sutton and Cheam. buff.ly/401hRMs