Customer Support Team

@skintradez Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further. @skintradez

@hoka @blackcanyonrun 🚩Avoid buying shoes from this company completely they are a complete scam. 3 months after I bought these shoes they started to fall apart at the toe. Sent them back to warranty department (out of pocket shipping) just to deny my claim. $200 down the drain for 3 months of use.

Hans and Anne, we'll see you at States! 🎫 @blackcanyonrun 100k🌵 🥇M1 Hans Troyer, 7:20:00 🥈F2 Anne Flower, 7:58:15 Fellow HOKA teammates Sage Canaday finished 7th in the 100k in 7:52:42 and Adam Peterman finished 2nd in the 50k in 3:18.18. #FlyHumanFly

@alex_denman Hello @alex_denman, Sorry for any frustration caused. Thank you for reaching out. Kindly follow back and provide the details below via DM for further assistance. ●Full name: ●Contact number: ●Email address: Thank You. ^ Ericka Customer support

@hoka your orders are being cancelled and the excuse is the card details don’t match the card. I have tried different cards and checked with the banks and they are correct. My wife even made an account and had the exact same problem. Terrible service

@toal_gmicko Hi there, we apologise for the unpleasant experience you have undergone. We would like to follow up with the matter further in order to solve it. Kindly follow back and DM your WhatsApp number for immediate assistance. Thank you.Arian

@vincekearney @hoka Define mild usage though and what you are using them for? They look fairly well used. Don’t use Hoka but run a lot and get about 500 miles before they are done for me. Although generally quality across the board is poor yet prices go up.

Surely something wrong here. 4th time I’ve had to glue different parts of outsole back on to @Hoka trainers less than a year old and with mild usage. Given the cost you’d expect them to get the adhesive right 🤦🏻‍♂️

@cluts_comments Thank you for bringing this matter to our attention. We apologize for any inconvenience. Please follow us so we can investigate and resolve this issue as quickly as possible. Your satisfaction is our priority.

@hoka what a shame. I loved these but this is after one trip to the store. Never will I ever buy this colour again.

@DanielleEbert9 Hello , could you please follow back and send us a DM with your reachable Whatsapp number and your email address with the full details of your current situation so our team can look into this for you? Thanks! - Triston

@Querychat_hoka Sorry, no WhatsApp for me

@DanielleEbert9 Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number with us? Our wonderful team is looking forward to chatting and assisting you.

@BrianEl15086531 Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number with us? Our wonderful team is looking forward to chatting and assisting you.

@hoka Hi, I would like to buy a pair of shoes but am wondering if Hoka offers a teacher docking? Thanks.

@dok46222 Hi there, we apologise for the unpleasant experience you have undergone. We would like to follow up with the matter further in order to solve it. Kindly share with us via DM your WhatsApp number for immediate assistance. Thank you.Arian

@hoka Heya. We got some quality control issues. My wife barely has worn her Hokas and the rubber pattern on the sole of the shoe is coming apart. That's foul at that price. $170 for shoes she can wear a handful of times and have to be tossed is painful. Do better or we gone!

@Aniivp "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @Aniivp

@hoka Today marks 10 business days since I filed a warranty claim with Hoka, and I still haven’t received any response

@JustHallNoOates Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your reachable WhatsApp number for immediate assist. @JustHallNoOates

I’ll never purchase anything from @hoka again. The shoes are defective, so I’ve attempted to get Hoka to honor the warranty. After a month of the run around I keep being told to wait another 5-7 days. Seems as though the company offers a warranty but doesn’t honor the warranty.

@JuankiusGaming Hello @JuankiusGaming, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your reachable WhatsApp number for immediate assist.

@hoka Hi! I placed an order a few days ago and entered the shipping address correctly. However, according to DHL, the delivery address is different. I haven't been able to speak with a real person; I keep getting stuck with bots both at DHL and Hoka. Is there any way to fix it?

@Her_Margesty Hi @Her_Margesty, we apologize for the unpleasant experience you have undergone. We would like to follow up with the matter further in order to solve it. Kindly follow back and DM your WhatsApp number for immediate assistance. Thank you.Arian

@hoka I purchased the Mach 7 at the Tokyo Marathon expo today. However, with the chaos of the crowds and language barrier, I didn’t realize I had the wrong size until I got back to my hotel. Is there any fix for this? It’s my own mistake but this size is just too small to run in

@Kaush10987 Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further.

@hoka hi Hoka team. Please advise authorized dealers in India. Online and offline both.

@informed_david Hi @informed_david, we apologize for the unpleasant experience you have undergone. We would like to follow up with the matter further in order to solve it. Kindly follow back and DM your WhatsApp number for immediate assistance. Thank you.Arian

@hoka you’ve just sent me an email about your footwear, showing almost all have 2 or 3 width fittings but I looked at every single model and ALL had only standard for. This is very misleading to customers. I think you should change it.

@blusanders Hello @blusanders, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further.

Why so boring @hoka? Can we do custom Clifton‘s or just get out of dad colors? My fuchsia Clifton 9s need replacing.

@ZohoExcel Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

@hoka facilitate me with a pair of shoes, i do run for 4km/daily