Brett Spencer

Proud to share @ServiceNow is #2 on Glassdoor’s Best Places to Work in Tech & AI. It’s validating to see the rankings reflect what so many of us actually experience: a culture that walks the walk on innovation and meaningful work. Join us: careers.servicenow.com

"One technician texts his partner that he'll miss dinner again." This piece follows two versions of the same IT leader's Tuesday—one with autonomous IT, one without. The contrast is pretty stark. 👀 sa.servicenow.com/QXXXdZ3etye3

Only 3% of AI users qualify as practitioners. Most of the rest are using it as a glorified search bar. Here’s an honest look at why AI ROI is stalling for most organizations, and what actually moves the needle. sa.servicenow.com/NNpFNA134t1y

We're partnering with NVIDIA to make sure every AI agent your enterprise deploys can be seen, measured, and governed—from the desktop to the data center. This is what enterprise AI should look like: autonomous, but never unsupervised. sa.servicenow.com/J7cjHSi5qBes

ServiceNow University reached 2 million learners, and at Knowledge 2026, it unveiled two tools to help more become certified pros, aiming to cut training from 5 weeks to about 5 hours. sa.servicenow.com/xxWK6vZXBeeS

Intelligence is cheap and getting cheaper. What's not cheap: the chaos that comes from deploying AI agents without the governance infrastructure to support them. Amit Zavery makes the case that ungoverned AI creates risk faster than it generates ROI. sa.servicenow.com/qY1QCqejUhQZ

Watch ServiceNow's Jacqui Canney break down why AI adoption stalls, and what actually drives it. (Hint: the key isn't the tech.) sa.servicenow.com/jWvwzy8A1wnK

ServiceNow Vice Chairman Nick Tzitzon shares how trusted AI can help improve citizen services, strengthen data privacy, reduce costs, and drive better outcomes for the public sector. Read the full interview in Outlook Business: sa.servicenow.com/2AV2tkNpQGT3

Ever wonder how data can totally change HR? Brandon Roberts is doing just that at ServiceNow, rewriting the playbook on talent strategy and workforce transformation. Worth a read! sa.servicenow.com/Vtuw1V5vmxNK 🚀

Ever noticed how accessibility features can boost productivity for everyone? We built Voice input for Now Assist with disabilities in mind, and now it’s helping all kinds of teams work hands-free across ServiceNow—saving real time. sa.servicenow.com/fL5Z73jUFkJc

Ever wonder where to focus when cases drag? Minute 7 pinpoints slow spots, suggests what to automate, and even shows when AI agents should step in. It’s a game-changer for smarter case management with ServiceNow AI Platform 🤖 sa.servicenow.com/M2HqZuUvS3W9

Curious if your AI skills are keeping pace with the rapid changes? ServiceNow University’s AI Learning Days offers free, live sessions with the experts behind the ServiceNow AI Platform. Join from anywhere and level up! sa.servicenow.com/CRjhCQzMDDMK 🤖

Just wrapped up Knowledge 2026—25,000 minds, 3 days, and tons of insight on how ServiceNow AI Platform is shaping the future of work by connecting systems and driving smarter business moves. Check it out: sa.servicenow.com/vs8vnbaXKrP1 🤖

Ever notice how a great workplace culture really fuels innovation? Proud that ServiceNow Ireland keeps setting the bar as a Best Workplace in Tech 2026—it's all about the people behind the success! 😊 sa.servicenow.com/QL9pDZVhoNkm

We surveyed thousands of customers to understand why, and the answer comes down to four distinct customer types with fundamentally different expectations. This piece breaks down who they are and what it takes to serve each of them well. sa.servicenow.com/x21jcnUwU1MU

ServiceNow Chief Innovation Officer Dave Wright's latest Futures report imagines the enterprise of tomorrow—and how to start building it today. sa.servicenow.com/RBccfwwcaQC2

Kevin McBride, Executive Vice President of Accounting and Corporate Services at ServiceNow, opens our Letter to My Younger Self series with lessons on resilience, family, and what it really means to lead. sa.servicenow.com/frid26BQvLGn

Discover why ServiceNow’s Chief People & AI Enablement Officer, Jacqui Canney, believes wisdom is the human advantage in the AI age. sa.servicenow.com/mVWvvWZzbqVD

Ever realize how much time gets lost in broken service experiences? @ServiceNow AI Platform is tackling this by connecting everything from legacy systems to AI agents, making work flow smoother than ever. sa.servicenow.com/oWJMu4r9oMF7 🚀

Don’t get me wrong: Smart parking sensors and adaptive streetlights are cool... but they're solo acts. This piece makes the case for what happens when agentic AI turns all of those disconnected systems into an ensemble. sa.servicenow.com/n4SHzRxLVUQY

ServiceNow and Siemens Industries built Industrial Asset Hub to change that — so manufacturers stop reacting to problems and start preventing them. Find out how they did it. sa.servicenow.com/f4y6YGRG9MF7