ServiceNow

Everyone bought into AI. Few are seeing the return. Now that changes. When AI runs in silos, value gets stuck. ServiceNow breaks down the walls—connecting any workflow, any AI, and any data source—to put AI to work for people.

Your workforce is ready for AI. Your operating model isn't.​ That's not a hunch. It's what 2,000 workers across 19 countries and 12 industries told us in the 2026 Enterprise AI Maturity Index. Employees are more likely than executives to believe AI will improve their work—but 42% say they aren't getting enough training, and 58% say their organization isn't doing a good job connecting AI-enabled workflows across the enterprise.​ When workers are ready but systems aren't, AI ROI takes the hit.​ Learn more: bit.ly/3SrSUIs

@AnthropicAI built two of the most advanced AI models available to enterprises. Then, a government directive shut them off for every customer.    Access to AI is a policy decision now, not just a technical one. Here's what that means for your organization: bit.ly/43J9dDc

We interviewed the founder whose AI agent wiped his production database in nine seconds. Here's what he told us—and what it means for anyone building with AI agents. bit.ly/4eKa6BC

Want to know how your IT team really feels? Patty’s on it.

Jeremy Crane (@lifeof_jer) has been coding for 20 years. He grew up in his father's data center. He is not a vibe coder. And an AI agent still wiped his entire production database in nine seconds. We sat down with him to ask the questions the internet couldn't stop debating. Hear his full conversation with ServiceNow’s @SeanJRegan: bit.ly/4uC5JgK

Most organizations deploying agentic AI are paying for a capability they haven't built for. We surveyed 4,500 executives across 12 industries and found that more than half are using AI agents as a set of disconnected assistants—handling tasks, not completing work. Only a small percentage have moved to full orchestration, where agents hand off to each other, manage exceptions, and close out processes end-to-end. How did they get there? Our study breaks down what these AI leaders built differently—from how they structure agent workflows to how they govern decision-making across them. Dig in: bit.ly/3Qev5mP

Wow OK, IT.

AI that tells you what to do but doesn't do it is like a brain surgeon who hands you the scalpel with a list of instructions. What could possibly go wrong? 😅 Suggestions aren’t solutions. That's why ServiceNow doesn't stop there. Our platform puts AI to work to get the job done—for real. bit.ly/4aGOvHQ

Everyone bought AI. Few built for it. The difference is costing you. Here's why.​ 59% of organizations say they're using agentic AI. Only 9% have built autonomous, multi-step workflows with it. ​ That gap is the story of enterprise AI right now: massive investment, shallow integration. Organizations are automating yesterday's work instead of reinventing tomorrow's. ​ A small group of leaders did something different. They didn't just deploy AI tools into existing systems—they built for AI. The result: 160% ROI.​ The difference wasn't budget. It was architecture.​ Our Enterprise AI Maturity Index 2026 surveyed 4,500 executives and 2,000 employees across 19 countries to identify what separates organizations pulling ahead from those still waiting for AI to deliver.​ Read the full report: bit.ly/4onMnus

@nvidia @Cadence @CrowdStrike @Dassault3DS @PalantirTech @SAP @Siemens @Synopsys Proud to work alongside NVIDIA to help bring AI agents into the flow of work 🤝

Agents are becoming a new layer of enterprise software. Jensen Huang explains why companies like @Cadence, @CrowdStrike, @Dassault3DS, @PalantirTech, @SAP, @ServiceNow, @Siemens, and @Synopsys are building agents on NVIDIA, and why the opportunity for software partners is only growing.

If there's one thing to take away from #Know26, it's this: You need AI that thinks, and workflows that act. That's what the ServiceNow AI control tower delivers—intelligence that reasons across your entire enterprise, connected to workflows that actually execute.

"It almost feels like cheating." — Diana Taurasi The WNBA's all-time leading scorer isn't talking about the competition. She's talking about what happens when the data gets so good that the only edge left is knowing when to trust it. That's the question at the center of Game Changers—a new series on Workflow following elite athletes into the decisions AI makes possible—and the ones it can't make for you. Taurasi, Aston Martin F1 Team Ambassador Pedro de la Rosa, and Olympic champion Allyson Felix go first. Watch now. bit.ly/4uf2uN3

What if sign language could trigger real-time IT requests in ServiceNow? Meet Paul, the ServiceNow MVP who made it possible. With his app, Haptic, a user signs on camera and those gestures are converted into text. The system reads context, triggers the right action, and responds in a format the user can understand. No intermediary required. Paul built Haptic with Build Agent, now generally available in ServiceNow Studio—with skills that extend into Cursor, Windsurf, Claude Code, and GitHub Copilot, so you can build from any environment, with enterprise governance and security from the start. The only limit is the idea. What will you build next? #BuildMoreWithBuildAgent

What does putting AI to work really look like? The numbers don't lie.

Healthcare. Manufacturing. Public Sector. Banking. They're all here at Knowledge. Can you guess who's who?

"If the agents are disconnected from closing a case, you just created more chaos." @BillRMcDermott joined @CNBC's @JonFortt at #Know26 to talk about why deploying AI agents isn't enough—and what happens when businesses skip the rules, rails, and controls that make them actually useful. The takeaway: six out of ten businesses are agentifying their operations, but only one in ten is doing it in a way that puts agents to work inside real business processes where people actually benefit. Watch the full conversation.

Another day of hands-on learning at Knowledge 2026. Day 2 went deeper—from how enterprises govern AI at scale to how they build on it, anywhere. Here's your recap: servicenow.com/workflow/news/… #Know26

Day 1 of Knowledge 2026 just wrapped. From our latest innovations to expanding partnerships, today's most newsworthy moments all come back to one idea: AI that works. Get the full recap: servicenow.com/workflow/news/…

@Genesys Welcome to the party. #Know26

We made it to #Knowledge2026 🎉 Big week ahead with @ServiceNow; AI that acts, CX done right, and a lot of great conversations. Let’s go!

All the insights. All on your screen this week. servicenow.com/workflow