ServiceNow

Everyone bought into AI. Few are seeing the return. Now that changes. When AI runs in silos, value gets stuck. ServiceNow breaks down the walls—connecting any workflow, any AI, and any data source—to put AI to work for people.

The ServiceNow Shop just dropped. 👀 Open to everyone. For the first time. Shop it before someone else does: shop.servicenow.com

There is so much room for growth in enterprise by implementing AI agents, and @servicenow has a thoughtful approach to agents in enterprise. #ServiceNowPartner Instead of stitching together task-level agents, you can use ServiceNow's "AI specialists," which are equipped with many specialist-specific skills. AI specialists can absorb growing workloads (e.g. high volume repetitive tasks, like ticket handling) without adding headcount, and they learn & improve at their work over time. As always, let’s discuss in the comments! Is your larger corporation implementing AI agents or AI specialists yet? If so, how? As a thought experiment, what tasks of yours would be prime use-cases for AI, freeing you up for more advanced or thoughtful tasks? If we haven’t met yet, I’m Harper - a computer scientist for AI who’s been building AI for over a decade. I’m here to answer your questions about AI & get you set up with demos & expl(ai)ners. You’ve got this!

Confidential? Not anymore. The Knowledge 2026 main stage lineup is here.

What happens when AI does exactly what it's told? Procurement: automated. IT: automated. HR, compliance, vendor management, contract negotiation, exception handling: all automated. By every metric, winning. Except 36 vendors don't know why they were paid. 41 more are asking when they will be. Three years of executive communications were deleted because someone asked an agent to "clean up old emails." A compliance exception was escalated to the appropriate humans. It turns out humans are no longer in the loop. They escalated to Kevin. Kevin is at a conference. We commissioned this report because the governance gap it describes is real—and it doesn't have to be. bit.ly/4e8xadw It's satire. The governance gap isn't.

The gap between "we have AI" and "our AI is working" is an infrastructure problem. We spent Q1 solving it for our customers. A new class of AI that takes action and finishes work. A governance layer that sees everything. And we're just getting started. See the highlights: newsroom.servicenow.com/press-releases…

@ArmisSecurity We're just getting started 🙌

📢 MAJOR ANNOUNCEMENT 📢 We are incredibly proud to share that today @ServiceNow has completed its acquisition of @ArmisSecurity. Together, Armis and ServiceNow will power a new era of cyber exposure management. “By joining ServiceNow, we aren't just integrating two companies; we are creating the world’s first unified, end-to-end security exposure management and operations stack,” said Yevgeny Dibrov, CEO & Co-Founder of Armis. By integrating Armis Centrix™ directly into the ServiceNow AI Platform, we are empowering organizations to securely innovate and deploy agentic AI with trust and control at scale. This is how we will continue to drive the very best security outcomes for our customers - together. Read more from our CEO on welcoming this next chapter: armis.com/blog/welcoming… #Armis #ServiceNow #Cybersecurity #AgenticAI #CyberExposureManagement #DigitalTransformation

We've completed our acquisition of @ArmisSecurity, and with it, the ability to see, protect, and manage every connected asset in an organization, from cloud infrastructure to medical devices to factory floors and beyond. As organizations scale AI, the attack surface is growing faster than most security strategies can keep up with. Armis gives us the visibility and contextual awareness. The ServiceNow AI Platform gives us the ability to act—to not only keep pace but prepare two steps ahead. Together, we're delivering security that doesn't just detect threats. It resolves them. Learn more: bit.ly/3Qj9zgk

You don't need more AI noise. You need a trusted place to make sense of it.​ Feeds are flooded. Inboxes are full. And most of what's out there doesn't help you make a single decision.​ We created Workflow to help you turn AI from hype into operational advantage, make sharper decisions with context you can act on, and tackle the workforce, risk, and security questions that stall AI progress. ​ It's a resource for the decisions you're making right now—practical, candid, and grounded in proof for what works, insight for what matters, and ideas for what's next.​ Stay in the know with Workflow. bit.ly/3QEClYN

@NHL Way to go, Brock. 🏒 💚

Stick taps for Brock Nelson on reaching 1,000 career games! 👏 Milestones powered by @ServiceNow

@qlik 💚 🤝

This just dropped: Qlik is partnering with @ServiceNow to bring trusted enterprise context into AI-powered workflows and help teams turn insight into action with greater speed and confidence. Learn more: bit.ly/421ZfvF #QlikConnect

Your service reps spend more than half their time NOT helping your customers. Something's broken. Spoiler: It's your foundation. Our research shows what needs to change. Read the full report. bit.ly/4bEJSOm

Most enterprise AI is still an add-on. At ServiceNow, it's the default. Every product ships with AI. Not a separate line item. Not a bolt-on. Three innovations that show what that means in practice: newsroom.servicenow.com/press-releases…

80% of organizations are using AI. Nearly half don't feel confident managing the risks.​ That's not a small problem. When AI threats move faster than governance frameworks, risk compounds faster than teams can respond.​ Our 2026 Risk & Security Outlook shows what's happening—and what leading organizations are doing to close the gap.​ Explore our biggest takeaways: bit.ly/41jARpe

Most devs are still doing these 5 things manually. AI can handle all of them with the help of the @ServiceNow AI Platform. #ServiceNowPartner

AI made customer service faster. It didn't make it better.​ Our latest research reveals a hard truth: Companies are optimizing for speed while customers are begging for empathy.​ Meanwhile, service reps—the people building relationships—spend less than half their time helping customers. ​The rest? Fighting fragmented systems.​ This is the CX gap. And it's widening.​ So what are the companies getting it right actually doing? ​The full study has the answer. lnkd.in/gDmbHNJu

Racing tech has come a long way—and @Astonmartinf1’s Pedro de la Rosa has the stories to prove it. Hear what he shared with the hosts of @acquiredfm, Ben Gilbert and David Rosenthal.

.@F1 know how to lock in. What keeps them so engaged? @Astonmartinf1’s Pedro de la Rosa spoke with the hosts of @acquiredfm to break it down.

Every millisecond counts. That's why @astonmartinf1's cars continuously evolve throughout the season. Pedro de la Rosa spoke with the hosts of @AcquiredFM to break it down.

Are new-gen drivers better, or just better equipped? @astonmartinf1’s Pedro de la Rosa explains why new-gen drivers are faster than ever before.

@NHL 400 goals and still making it look easy 💚

MAKE IT 400 FOR 97 🟠🔵 Presented by @ServiceNow