The Restory

@nailsbydani Hey there! ​ Thank you for your message.   Recently, we've been receiving high volume enquiries however, your message deserved a timely response and apologise for the inconvenience caused. ​ We are sorry to hear about your experience. Kindly confirm the order number and emai...

@TheRestory_ My daughter sent your offices pair of white jimmy choo shoes to be dyed 2 mths +, been calling/emailing & STILL not had any reply/communication. It's supposed to be a 2-3 week service, extremely disappointed and frustrated. Please message me for order number.

@AmeliaMorganx Hello, I'm sorry you have to chase. However, I understand you have been in contact with several people from our team today via whatsapp, email and Trustpilot.

@TheRestory_ can you explain why I’ve called now 5 times and been hung up on due to nobody available? Also why my 6 emails have gone unanswered? My shoes are a month late with no reply, yet I’ve paid in full and sent months ago? Order no: 187804. You will not ignore me anymore!

@BlacknessinXtra Hey there! ​ Thank you for your message.   ​ We are sorry to hear about your experience. Please confirm your full name and email address in order to proceed further. ​ I will look forward to your response. ​ Have a nice day.

@TheRestory_ I have called your company several times again this morning to get a refund for a pair of shoes that were not collected 2 months ago. Holding on to peoples money is not acceptable and as a result I will be contacting Harrods to review your affiliation.

@BlacknessinXtra Hi,  ​ Apologizes for the delayed response and thanks for getting in touch.  ​ Could you kindly provide your full name ? I will be happy to help you.

@TheRestory_ Hi need to cancel a shoe collection as the price quoted over the phone is not the same as on the booking link.

@aram_shahinfard Hi Aram, so sorry for your negative experience. Our client services team have emailed you and will ensure this is resolved.

@SatelliteTracy Thank you for all your lovely comments! :)

"While resale and rental can help keep clothes in circulation, making the most of the items we already love and own should be our default approach to fashion." @TheRestory_ #LovedClothesLast fashionrevolution.org/care-rewear-re…

Interior designer Rita Kong reveals a few of her favourite things: her bed linen collection, Budd shirts and shoe- and handbag-repair service @therestory_. Oh, and why meditating can be like going to “a cocktail party in your head” on.ft.com/3dbROZ4

Well, this is exciting! Congratulations to @TheRestory_ who has just launched a partnership with @farfetch 👏 High-quality restoration service for your wardrobe! farfetch.com/uk/stories/pos…

@honorintherain We're really sorry to hear this. Please email us your order details to service@the-restory.com and a senior member of our dedicated team will look into this further for you.

@TheRestory_ would absolutely NOT recommend this company AT ALL! They ruined my designer shoes by altering them, when I did NOT ask them to do so and then proceeded to offer me a measly credit on account for future orders to say sorry. Like I would use their services again!!

@TheRestory_ congratulations on being featured in the Spear’s Luxury Index 2020! Take a look at the index here: spearswms.com/the-spears-lux…

Don’t lob those much-loved Louboutins in the bin just yet. CEO Vanessa Jacobs' expert team at @TheRestory_ can work wonders on pre-loved shoes and bags. If inspiration hits and you want a new colour or design, bespoke initialling or a different strap, your wish is their command.

@susieinnes I'm the CEO of The Restory. I'm sorry for your experience. My understanding is that the services that would have fixed the problem were declined and that our offer to perform the services with a £140 discount was also rejected. I'll call you directly this afternoon.

Disappointed and Furious. Was excited by what @TheRestory_ had to offer. But after £235 and 10 weeks, myMulberry Bayswater was returned a bit cleaner, but otherwise unloved and barely restored. This has been followed by atrocious customer service - patronising and unhelpful.

@TheRestory_ is expanding their space at @Selfridges to educate and inspire ✨ Drop by the Accessories Hall for a visual treat exploring the possibilities of repair and personalisation 🖌️ 🔨

Thank you @becausemagazine ♥️

'The restore and repurpose market is also on the rise: @TheRestory_ will repair and renovate shoes and handbags, and is linking up with Harvey Nichols and Selfridges' #Covid19 is swiftly changing the face of #luxury retail, writes @Luciavanderpost spearswms.com/retail-faces-a…

Want to make your trainers last? Our latest feature gives you 10 Ways To Care For Your Trainers bit.ly/10WaysToCareFo… #fashion #trainers #fashionfix

Ready for a change? From your wedding shoes to a tired leather bag, get in touch and reimagine one of your favourites. bit.ly/BookYourCollec… #RenewYourNormal

10 Ways To Care For Your Birkenstock’s, sign up to our newsletter to follow our series Renew Your Normal bit.ly/10WaysToCareFo… #repair #aftercare #ecofashion

Our alumni @TheRestory_ shares 10 ways to care for your favourite summer basket in their latest article. The #startups launched the series #RenewYourNormal to inspire customers to take advantage of this time of change and create new positive habits. the-restory.com/10-ways-to-car…