Selfridges

@dalomkid Hi, thank you for contacting Selfridges. I'm very sorry for the issues you've experienced with your refund. So we can look into this, can you please send us a DM with your order details and your full name and email address? I apologise for the inconvenience caused. Thanks - MM

@Selfridges I returned an order on 24 December 2025. It’s now 6 February 2026. Where is my refund?

@Marcus_G73 Hi Marcus, thank you for contacting Selfridges. I'm very sorry for the issues you've experienced with your refund. Can you please send us a DM with more information so we can look into this? I apologise for the inconvenience caused. Thanks - MM

@Selfridges - we are long term customers - but when you take a month to hold up a refund without explanation / apology it’s starts to erode trust in the brand. #notgreatselfridges #poorcustomerservice. I’m sure we can fix - but communication required to do so!

@john_jc123 Hi John, thank you for contacting Selfridges. I'm very sorry for the issues you've experienced following this purchase. So we can assist further, can you please send us a DM regarding the complaint? I apologise for the inconvenience caused. Thanks - MM

@Selfridges Pretty disgusted. My son bought an aftershave gift from @Selfridges on 23 Dec. Told it had to be returned by 6 Jan - and even then they refuse because it’s “cosmetics”, despite being unopened. Feels unfair & misleading.

@BmillyL78592 Hi, Thank you for raising this, please note that this is not a legitimate chat from an official Selfridges page and we would recommend you do not engage further, please can you send some more details to customerservices@selfridges.com and we’ll be in touch shortly.  Thank you,

Probably nothing... • Meet Phone (1) by Nothing. Deeper interactions. And brave simplicity. Tap the link to shop: selfridg.es/qah

@waleed532860455 Thank you for reaching out. Please send us a DM so we can assist you further.

@BmillyL78592 Thank you for reaching out. Please send us a DM so we can assist you further.

@Selfridges absolutely appalling customer service and refunds on returns. No wonder trust pilot rating 1.7 Never ever shop with you again

@mrjstacey Hi, there. Thanks for contacting us. Please send us a DM, and we can look into this for you. Thanks - RT

@Selfridges I’ve booked a personal shopping experience at your Bham store, ref 1582342. Despite three calls and an email no-one has been able to confirm the time. Considering I was planning to drop over a grand this is pretty shoddy customer service.

@JanetDa04433920 @denlafferty Hi Janet, thanks for contacting Selfridges. I'm very sorry for the issues you've experienced with your order. So we can look into it, can you please send us DM with more information? I apologise for the inconvenience caused. Thanks - MM

@denlafferty @Selfridges Company a joke, we ordered a Christmas hamper over £200, paid delivery as it was a Christmas present. Never received it, went back to the store, manager said they would contact us the next day, never did, complained no response. Over 200 down, no hamper and no refund

I ordered 2 X afternoon tea hampers from you on 15 nov 22. I have NOT received the hampers. I have contacted you several times but getting nowhere fast. This is not the service i would expect from you. Very poor customer service @Selfridges

@Claire153028693 Hi Claire, thank you for contacting Selfridges. I'm very sorry for the issues you've experienced with your order. So we can look into it, can you please send us a DM? I apologise for the inconvenience caused. Thanks - MM

@Selfridges @Selfridges delivered my £180 order (224384543) to the wrong address. Parcel missing. No refund or replacement — told to wait for an “investigation.”Under the Consumer Rights Act 2015, responsibility stays with the retailer until delivery to me. £180 out of pocket. Unacceptable

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@hollycsutton Hi, there. Thanks for contacting us. Please send us a DM, and we can look into this for you. Thanks - JL

Terrible Customer Service from @Selfridges bought a gift at #Disneypopup & had lovely bag to gift in. Fell over when leaving in wet street. Bag got wet/muddy, corners bashed up. Emailed to ask if they could help and got a straight no. From a high end company really disappointing.

@SandraDum Hi, there. Thanks for contacting us. Please send us a DM, and we can look into this for you. Thanks - JL

Hey @Selfridges customer service, very disappointed by your lack of response! 4 emails, 2 online chats and one complaint raised and still no response! My Order has been missing for over 10 days, the carrier admitted loosing track of it and yet no refund and you refuse to resend?

@fessdoc Hi, there. Thanks for contacting us. Please send us a DM, and we can look into this for you. Thanks - Selfridges

@PollyG0rd0n Hi, there. Thanks for contacting us. Please send us a DM, and we can look into this for you. Thanks - Selfridges

@Selfridges my son has been in contact with you over the last 4 weeks about a missing order with a value of just under £400. Your courier initiated a return on 29/10 and is being told it is in progress. How long do you think it is acceptable to make a customer wait for a refund?

@LeeCPDAFC Hi, there. Thanks for contacting us. Please send us a DM, and we can look into this for you. Thanks - Selfridges

@Selfridges Hi, why is the code UKFREEDEL being accepted on my order but when I select ‘Delivery’ the £5.95 charge is not being removed? Can you advise?…

@Doctorebc Hi, Thank you for your comment. I'm sorry you are unsatisfied with the service you received from us. This certainly isn't the standard we expect for our customers. Please can you send some more details to customerservices@selfridges.com and we’ll be in touch shortly.

@Selfridges hate to bad mouth my favourite store but it is woefully let down by its poor customer service.

@Lauren_JH_ @kellyloumugg The bag will be restocked on Monday 10th November! 💛

@kellyloumugg @Selfridges Same! I was only 1134th and it took from 10am to 11.20am to get through but all gone. Also there was an update in the page at one point about a restock but it disappeared. I did a live chat and asked about the restock and got told there’s no plans or information on a restock!!

Hi @Selfridges I went in the jellycat queue at 10am, 3555 people in front of me, 85 mins later its sold out (understandably) but I only moved to 2100 in the queue - is there no restriction on how many people can buy? Seems so slow and so few moved over a long time.

@elena_ival42403 Hi, there. Thanks for contacting us. Please send us a DM, and we can look into this for you. Thanks - AM

@Selfridges 3 emails ignored. Chat promised callbacks twice-no response. Damaged item received after: courier requested duties (already paid) multiple request to update address (Amazon delivers daily) etc. Unacceptable service 4 UAE customers. Order #207693302

@LipstickHH1985 @DHLexpress Hi, there. Thanks for contacting us. I'm sorry to hear of the issues you have faced with your order. Please send us a DM with your order details, and we can look into this for you. Thanks - AM

When @Selfridges chooses the carrier & you have no say, when the carrier doesnt deliver, @Selfridges is responsible. Furthermore, @DHLexpress will lie & not investigate to keep from having to take a loss thru @Selfridges & they choose to stand by a crappy carrier even w/proof!

@Cricket6819 Hi, thank you for contacting Selfridges. Can you please send us a DM with more information on this, so we can look into it? I apologise for the inconvenience caused. - MM

You would think that @Selfridges would provide better customer service than they do. I guess not when you have your nose so far up in the clouds. Well, all I can say is...I placed my 1st & last order with them all at the same time, but I will be bringing more attention to this.

@Torgut_M @remarkablepaper Hi, Torgut! Thank you for contacting Selfridges regarding Tech Zone in our store. Would you please be able to send us a DM with some more information?

@Selfridges Tech zone needs sorting out. Disorganised, broken displays. Is no one in management seeing this? @remarkablepaper need to send out their rep!