Selfridges

@silloth1927 Hi, there. Thanks for contacting us. Please send us a DM, and we can look into this for you. Thanks - RT

@Selfridges if you send items improperly wrapped and they break and you are sent a photograph of the broken item that should be it. Your Process for replacement and or a refund is an utter waste of the purchasers time

@iz__zy @kayaliperfumes Hi @iz__zy,    I'm sorry for the service you have received. This certainly isn't the standard we expect for our customers.    We would like to discuss this with you. Please can you send us a DM with some more details, and we’ll be in touch shortly. Thanks, JC

Very disappointed by the rude & arrogrant male sales person on @kayaliperfumes @Selfridges London stand who slagged of customers loudly and called me rude when I called him out for his comments. #service #poor #bad

@Dannycadz Hi Danny, I'm sorry for the service you have received. This certainly isn't the standard we expect for our customers. We would like to discuss this with you. Please can you send us a DM with some more details, and we’ll be in touch shortly. Thanks, JC

@Selfridges bit of feedback REALLY REALLY REALLY REALLY 😢 Disappointing service 😢

@sarah_scute @sharrond62 @ThePosieParker Hi Sarah, thank you for contacting Selfridges. I'm very sorry to hear of this incident in store. So we can investigate this further, can you please send us a DM with your full name and email address so we can follow up on the complaint? Thanks - MM

@Selfridges I have sent you a complaint of the horrendous incident my children endured today of a trans male rubbing up against my children & intimidating me in your 4th floor female toilets today. No woman/child should ever experience what we did @sharrond62 @ThePosieParker

@Tabss273 Hi, thank you for contacting Selfridges. I'm very sorry for the issues you've experienced at the Dua Lipa pop up. Can you please send us a DM with your full name and email address, so we can look into this for you? I apologise for the inconvenience caused. Thanks - MM

I was at the Dua lipa pop up, @Selfridges please do better with your organisation skills, your security had no clue how to deal with a large crowd and kept moving us, at the end they barricaded us, which was pointless. No air con, not even water was offered.

@ItsClowesyH Hi there, thank you for contacting Selfridges. I'm very sorry for the issues you've experienced with your order. Can you please send us a DM with your order number, full name and email address so we can look into it? Thanks - MM

@dalomkid Hi, thank you for contacting Selfridges. I'm very sorry for the issues you've experienced with your refund. So we can look into this, can you please send us a DM with your order details and your full name and email address? I apologise for the inconvenience caused. Thanks - MM

@Marcus_G73 Hi Marcus, thank you for contacting Selfridges. I'm very sorry for the issues you've experienced with your refund. Can you please send us a DM with more information so we can look into this? I apologise for the inconvenience caused. Thanks - MM

@Selfridges - we are long term customers - but when you take a month to hold up a refund without explanation / apology it’s starts to erode trust in the brand. #notgreatselfridges #poorcustomerservice. I’m sure we can fix - but communication required to do so!

@john_jc123 Hi John, thank you for contacting Selfridges. I'm very sorry for the issues you've experienced following this purchase. So we can assist further, can you please send us a DM regarding the complaint? I apologise for the inconvenience caused. Thanks - MM

@Selfridges Pretty disgusted. My son bought an aftershave gift from @Selfridges on 23 Dec. Told it had to be returned by 6 Jan - and even then they refuse because it’s “cosmetics”, despite being unopened. Feels unfair & misleading.

@BmillyL78592 Hi, Thank you for raising this, please note that this is not a legitimate chat from an official Selfridges page and we would recommend you do not engage further, please can you send some more details to customerservices@selfridges.com and we’ll be in touch shortly.  Thank you,

Probably nothing... • Meet Phone (1) by Nothing. Deeper interactions. And brave simplicity. Tap the link to shop: selfridg.es/qah

@waleed532860455 Thank you for reaching out. Please send us a DM so we can assist you further.

@BmillyL78592 Thank you for reaching out. Please send us a DM so we can assist you further.

@Selfridges absolutely appalling customer service and refunds on returns. No wonder trust pilot rating 1.7 Never ever shop with you again

@mrjstacey Hi, there. Thanks for contacting us. Please send us a DM, and we can look into this for you. Thanks - RT

@Selfridges I’ve booked a personal shopping experience at your Bham store, ref 1582342. Despite three calls and an email no-one has been able to confirm the time. Considering I was planning to drop over a grand this is pretty shoddy customer service.

@JanetDa04433920 @denlafferty Hi Janet, thanks for contacting Selfridges. I'm very sorry for the issues you've experienced with your order. So we can look into it, can you please send us DM with more information? I apologise for the inconvenience caused. Thanks - MM

@denlafferty @Selfridges Company a joke, we ordered a Christmas hamper over £200, paid delivery as it was a Christmas present. Never received it, went back to the store, manager said they would contact us the next day, never did, complained no response. Over 200 down, no hamper and no refund

I ordered 2 X afternoon tea hampers from you on 15 nov 22. I have NOT received the hampers. I have contacted you several times but getting nowhere fast. This is not the service i would expect from you. Very poor customer service @Selfridges

@Claire153028693 Hi Claire, thank you for contacting Selfridges. I'm very sorry for the issues you've experienced with your order. So we can look into it, can you please send us a DM? I apologise for the inconvenience caused. Thanks - MM

@Selfridges @Selfridges delivered my £180 order (224384543) to the wrong address. Parcel missing. No refund or replacement — told to wait for an “investigation.”Under the Consumer Rights Act 2015, responsibility stays with the retailer until delivery to me. £180 out of pocket. Unacceptable

Now live 🚀 universenft.live/paco-rabanne/

@hollycsutton Hi, there. Thanks for contacting us. Please send us a DM, and we can look into this for you. Thanks - JL

Terrible Customer Service from @Selfridges bought a gift at #Disneypopup & had lovely bag to gift in. Fell over when leaving in wet street. Bag got wet/muddy, corners bashed up. Emailed to ask if they could help and got a straight no. From a high end company really disappointing.

@SandraDum Hi, there. Thanks for contacting us. Please send us a DM, and we can look into this for you. Thanks - JL

Hey @Selfridges customer service, very disappointed by your lack of response! 4 emails, 2 online chats and one complaint raised and still no response! My Order has been missing for over 10 days, the carrier admitted loosing track of it and yet no refund and you refuse to resend?

@fessdoc Hi, there. Thanks for contacting us. Please send us a DM, and we can look into this for you. Thanks - Selfridges

@PollyG0rd0n Hi, there. Thanks for contacting us. Please send us a DM, and we can look into this for you. Thanks - Selfridges

@Selfridges my son has been in contact with you over the last 4 weeks about a missing order with a value of just under £400. Your courier initiated a return on 29/10 and is being told it is in progress. How long do you think it is acceptable to make a customer wait for a refund?

@LeeCPDAFC Hi, there. Thanks for contacting us. Please send us a DM, and we can look into this for you. Thanks - Selfridges

@Selfridges Hi, why is the code UKFREEDEL being accepted on my order but when I select ‘Delivery’ the £5.95 charge is not being removed? Can you advise?…