Bobby Stapleton

@sports_fan_25 @danielcberk @Spotify will check it out!

@bobbycore3 @danielcberk @Spotify Wait til you hear that purple monkey song

Spotify needs to release a “kids” setting so I can play all the songs my kids listen to without it affecting my own Discovery algorithm. Insane that I can’t do this already. My Discover Weekly is just nursery songs and Moana. @Spotify please fix this.

I honestly cannot stress this enough but please start living & enjoying your life. Your life is passing by daily and all you’re doing is working, paying bills, & overthinking stuff you can't change. Start taking trips and treating yourself. Have fun with this life. You only get 1

@eoghan love it. Nobody likes having to talk to multiple different humans for different things. Or getting one experience from Sales, and then a completely different one from Support. The same is true for agents. this is the way.

We're announcing the most significant new strategic development since the start of the Customer Agent category: Fin now has specialized roles. And starting today anyone can sign up for and deploy the Fin Sales Role in minutes. Fin is now by far the very best sales agent on the market, and it's been live with some of the most innovative digital brands for months, conversing with thousands of prospects, aiding discovery, building pipeline, booking meetings and starting trials. We started the Customer Agent category with a focus on service by launching Fin three months after the launch of ChatGPT. Since then Fin has continued to lead the space, today delivering over 2 million resolutions a week for over 8k customers, including Anthropic, DoorDash, Snowflake, Asana, Mercury, Polymarket and many more exceptional brands. But our vision for Fin has always stretched far beyond service. And for the past 6 months we’ve been building Fin as a single Customer Agent, delivering a seamless experience across all stages of the customer lifecycle. We do not believe customers or businesses will want multiple agents for different parts of the lifecycle—because the agents won’t have shared memory and goals, and will have to compete with each other, delivering a poor customer experience and sub-optimal business results. We’ve more roles to come, including another dropping in two weeks. For now please watch our launch video or visit our launch page to learn more: fin DOT ai SLASH sales

Lots of data in this thread for you to judge for yourself, but I'll add one thing the data could never: if you're on these teams (or near them) you can simply *feel* this.

Not afraid to lead. Not afraid to do something unheard of. Obvious in hindsight, but at the time it felt like “is @darraghcurran able to do this?”

@brian_scanlan Please let the memes begin

Doing live demos with agents is non-trivial. Here is a spectacular screenshot from one of the outtakes of a video I recorded about the cli.

"Every Sunday I pick five or six key focuses for the week. When I return to that list the following Sunday, I consistently fail to complete all of them. I'm not expanding scope. I'm not working fewer hours. If anything, I'm working longer hours than ever. So what did those 5 billion tokens actually change?" Great piece by our very own @teddy_riker

It’s all about perspective

@evntylr @intercom Hey evan, JFYI this particular bug should be fixed now. Team is still experimenting with a replacement app, which is promising so far. I'm hoping we can commit to working on that seriously this year

Hey Evan. You’re right, we haven’t invested or prioritized in this for the last few years. It shows. Almost all of our users use the web app. But that’s a bad excuse since there’s still a not insignificant amount that use the mobile app, and maybe that number would be higher if the app was better. We’re doing a lot more with our help desk product this year. I talked with the product leaders (Paul and Padraig) today about your tweet, and want rebuilding this to be on the list. I realize this is a nonupdate reply, but at least wanted to share some context.

Can someone please tell me how @intercom can be such a hug company and not have a functional mobile app? One in three conversations that I try to reply to crash the app. I’ve have a bug report in for 6 weeks, but based on the App Store reviews it seems this has been a problem for ages. @eoghan

🚨Huge day for @Fin_ai🚨 Our AI team have been quietly working on Apex for quite some time. It's extremely exciting to finally tell the world about it. More here 👇

@eoghan The CS team did some work to review performance and help validate the new model. It's really good. This is what it means to work at, and help build, a full stack AI company.

@Mubarak_mubious I was so confused after moving to Ireland and eggs don’t have to be refrigerated here (they don’t wash off the protective coating or something?)

what grocery items needs no refrigeration but are often refrigerated by most people ??

claude cowork is making me think maybe we’ll look back and it’ll be obvious that humans were never meant to spend their lives working behind a screen. we’ll see it as inevitable that computers do everything for us on computers and the future of work is cooler than we can imagine

Technology for good

The American prison system™️

First visit back to America, after living in Europe for the past year. Observations so far:

Obligatory “ the cap comes off my water bottle” tweet. Does feel kind of novel now

Portion sizes are way bigger. I used to get a large Jamba Juice smoothie every time I would travel for work. The cup is giant. I don’t believe past me

Ohare airport bathrooms vs Europe airport bathrooms are way less kid friendly.