ghdhelp

@NigelBe79422199 Hi Nigel,  Thanks for contacting us,  We are sorry to hear this,  To allow us to look into this for you please can you confirm your email address? Thanks ghd customer service

@ghdHelp I placed an order yesterday and payment was taken for £236.50 for the GHD CHRONOS MAX BEST WIDE PLATE HAIR STRAIGHTENER (43MM PLATE) IN BLACK BUNDLE but I’ve not had a confirmation email or order number?

@M3_ALB @ghd Hi, please contact our customer services team on the following email address and they will be happy to assist you further: customerservice@ghdhair.com

@ghdHelp @ghd Very disappointed that my GHD straighteners bought by hubby for my 50th & they’re personalised has a fault!!! They are 3yrs old & I don’t use them frequently! My old Remingtons lasted over 8yrs…. ☹️😡

@oates94tasha hi, thanks for getting in touch. How may we help?

£200 pair of @ghd straighteners broke just outside of the warranty and they won’t replace them! Bearing in mind these are actually a replacement pair for ones that broke 2 years ago! Can’t believe it’s ok for a £200 product to only last 2 years…..

@kate_machell We are sorry to hear about your recent experience with your ghd styler, Please DM us with your email address and we will have someone reach out to you.

@amylee92 Hi Amy, thanks for getting in touch. If you could please email customerservice@ghdhair.com and a member of the team will be happy to assist you further.

@ghdHelp Hi, my date code on my new Helios is saying.. Please click on this Contact us - ghdhair, so our team can assist you further. When I click submit code. Are you able to help please? It arrived today. Thanks

@HamHayley Hi Hayley, we are sorry to hear this, please see our website to see our range of hair stylers: ghdhair.com

@ghdHelp my faithful ghd hair straighteners stopped working this morning after 18 years loyal service. They were like an old friend and we travelled the world together 😢 any recommendations for a new pair as I guess a lot has changed since I got these almost 20years ago 🤣

@stephpeds Hi, we are sorry to hear this. If you could please DM us with your details and we can assist you further.

@ghdHelp my straighteners blew up in my hands whilst using them! Out of warranty however do not expect this to happen at any point during use. Please can you help?

@CharleeStCloud Hi, thanks for getting in touch. Please could you DM us with your email address and we can assist further.

@ghdHelp not impressed that the £200 platinum+ straighteners rip my hair out every single time. Your whatsapp reply is simply use less hair? Doesn't help I'm afraid. I don't expect to pay so much for a product that damages my hair. How do I return?

@wegieone Hi, thanks for getting in touch. If you could please DM us with your details and we can advise further.

@jennalouise1708 Hi Jenna, thanks for getting in touch. Please contact our team at customerservice@ghdhair.com and a member of the team will be happy to advise further.

@ghdHelp another paid of GHDS broken flashing red that’s the 4th pair since i bought them in April 2023.. really not good enough can I request a refund?

@shan_dono Hi Shan, we can confirm that this is a brand new replacement order.

@ghdHelp I’ve sent my faulty straightners back and not recieved any confirmation you’ve recieved them??? Help

@Marc28528439 We are sorry to hear about your recent experience with your order, please DM us with your contact details and we will do everything we can to help.

@shan_dono Hi Shan, we can confirm that your replacement order will also be personalised.

@paul_williams82 Hi, thanks for getting in touch! Please DM us with your details and we can look into this further for you.

@ghdHelp returned some straighteners 2 weeks ok and not heard anything since , can you help in DM?

@shan_dono Hi Shan, we would advise contacting us once the time frame has elapsed, please aloes note this is 14 working days and would not include weekends or bank holidays.

@shan_dono Hi Shan, after looking into this further we can confirm that this has not yet been processed at the warehouse and this would be 14 working days from the date of delivery. If you could please provide us with a copy of your returns receipt and we can look into this further for you.

@shan_dono Hi Shan, please could you confirm your email address and post code and we can look into this further for you

@shan_dono Hi Shan, once your return has been processed you should receive a notification, this is usually within 14 days of receipt.

@rebecca_bart @ghd Hi Rebecca, if you could please DM us with your details and we can advise further.

Extremely disappointed in the poor service provided by GHD in relation to a SECOND pair of GHD max hair straighteners needing to be returned under warranty. 2 weeks in and still no resolution! @ghd @ghdHelp

@Jodiddlyodi Hi Jodi, thanks for getting in touch. If you could please DM us with your contact information and we can assist further.

@ghdHelp I bought a hairdryer in 2020, I rarely use it however the last time I used it everything was fine. I went to use today and NOTHING. Tried changing the fuse. Zilch. Fuming! If I used regularly then I wouldn't mind, but probably 6 times a year!

@joannatones Hi Jo, thanks for getting in touch! If you could please DM us with your order number and email address and we can assist further.

@ghdHelp I’ve placed an order on Tuesday and still haven’t received a confirmation email yet.