leadentdigital

An update from us here at Leadent Digital regarding COVID-19:

While Birds Bakery had never offered #homedelivery before COVID-19, they knew what they were looking for in a #routeoptimization software solution: efficient routing, with customizable options, and smooth integration between desktop and mobile. ow.ly/oUf450DqtSq

We love hearing from field technicians first hand. It's the only real way to get a first hand understanding of how your field technicians are feeling and to see for yourself their daily frustrations with processes, technology and a host of other things. buff.ly/2LPCuUR

The truth is that digital transformation has a major impact on your workforce. This is especially the case if your starting point is a sort of managed chaos of disjointed IT applications, systems and processes. buff.ly/2WXQXok #digital #CX #EX #transformation

You can't overlook the effort you need to put in to manage change alongside your digital implementation buff.ly/2WXQXok #digital #transformation #change #DigitalTransformation

Here are six essential stages of digital transformation every business should know... buff.ly/3g7XV0L #digital #transformation #essential #technology

What is digital transformation and why is it important? Digital transformation is not just about technology... buff.ly/3gxN2pc #digital #technology #transformation #people

Innovation in a crisis: Why it is more critical than ever... buff.ly/30NHNge #innovation #ideas #digital #change

What Separates #CustomerExperience Leaders from the Laggards? via @cmswire buff.ly/2KY0TH1

Companies have realised the value of both technology AND humanity and have witnessed firsthand how powerful the combination can be. buff.ly/3935tPF #service #delivery #CX #technology #transformation

Using On My Way you can reduce the number of routine contact centre enquiries. Customers can see when their service visit is due to take place and engage in real-time chat if necessary. 😷 #coronavirus #Covid_19 #technology #digital buff.ly/3ev0nxN

It isn't enough to just focus on customer touchpoints. Just looking at individual transactions can be useful but make it hard for you to identify where to direct your overall improvement efforts. buff.ly/2vSaDik #Customer #CX #CustomerExperience #CustomerService

As digital transformation initiatives accelerate, it is a good time to think about who in your company is leading these efforts, and who gets a voice in those plans. buff.ly/3gTi1va #HR #people #digital #change

Digital transformation is a costly and risky business. Planning is therefore critical but can itself become an issue’... buff.ly/3ij2XbW #digital #change #CX #planning #transformation

In our experience and working with many customers on developing their customer journeys, we’ve found that there are big rewards in being able to skillfully manage the entire customer experience. #Customer #CustomerExperience #CX buff.ly/2vSaDik

In the past few months, remote teams and virtual meetings have taken center stage as businesses determine a better way to work through the crisis and beyond. Here are four trends shaping the future of work... buff.ly/2CVG7HV #digital #trends #future #work

Innovation in a crisis: Why it is more critical than ever... buff.ly/30NHNge #innovation #ideas #digital #change

Mapping customer journeys: The path to better #UX via @sdtimes buff.ly/2ryJiz7

What Separates #CustomerExperience Leaders from the Laggards? via @cmswire buff.ly/2KY0TH1

Using On My Way you can reduce the number of routine contact centre enquiries. Customers can see when their service visit is due to take place and engage in real-time chat if necessary. 😷 #coronavirus #Covid_19 #technology #digital buff.ly/3ev0nxN

Rather than focusing on any one phone call, field visit, or other service interaction a customer is often judging your business on cumulative experiences across multiple touchpoints over a period of time. buff.ly/2vSaDik #Customer #Success #CX #CustomerService