mark sharkey

@Rackspace In the past week there have been no updates on the Rackspace status page. I only have 2 of my 50 Exchange .pst files available. So frustrating! Can we get an update telling us what % of pst have been distributed? Or ETA as to when the last one is scheduled to be completed?

UPDATE (1/7): Rackspace's data recovery process for our Hosted Exchange email customers is currently progressing as expected.

@Lemme_Splain @Rackspace Only one of our 50 exchange pst are available. This is very frustrating. Can we at least get an eta as to if/when the others will be available?

@Rackspace Tell the truth & stop sugar coating it for #Rackspace investors. Your team has made very little progress. Only 2 of over 100 of our hosted Exchange accounts have been provided with a download link. #RXT stock is plunging as it should as a result of your company's total failure.

@KelleeKal @Rackspace What is everyone doing about Rackspace invoices? Paying? I don't want services shut off for nonpayment; but, I hardly feel it is fair to pay for accounts that we migrated while we wait to get access to our old emails. I don't want to cancel those because we need the old emails.

@Rackspace @Rackspace you actually had the audacity to process a payment yesterday for a service that we can’t even use!! We work 7 days a week running a wedding venue. Luckily, our fabulous IT guy got us switched over to the exchange where we will be staying!Goodbye Rackspace!

UPDATE: Since becoming aware of suspicious activity in our Hosted Exchange environment on 12/2, we’ve determined that the isolated disruption is the result of ransomware and our security team is working with a lead cyber defense firm to investigate. Status:bit.ly/3ui4CGk

@Rackspace No forwarding, no replies to open tickets, no chat, no calls answered, and now the status page is no longer being updated every 12 hours. We have 104 customers on rackspace with nearly 2000 email accounts. We have started the painful process of migrating everyone.

Hosted Exchange outage: We’ve restored email services to thousands of customers on M365 & continue to make progress for affected customers. M365 is the best solution for customers who can implement temporary forwarding. Please see our status page for info: bit.ly/3ui4CGk

@JoeyUnger @Rackspace That has not been my experience. I let it spin for about 3 minutes and then canceled....no new email account. How long did you let it spin before canceling?

Hosted Exchange outage: Along with M365, a temporary solution allows mail destined for Hosted Exchange to be sent to external emails. Rackers are calling customers, emailing alternate addresses and addressing chats & tickets. Please view status info: bit.ly/3ui4CGk.

@benn683 @Rackspace Can't reach support via phone, chat is turned off, and tickets cannot be looked at/responded to because it is down as well. O365 setup gives an error. None of the recommendations rackspace is suggesting are working.

@HarjeetJohal11 @Rackspace Mostly the same for me. Someone answered, took my details, and then back to hold. That was hours ago and still on hold.

@Rackspace I was waitiing on hold for 3.5 Hours. Someone answered, took my details and then dropped my call 😡

@Rackspace Is anyone able to create new rackspace email accounts during this? I am getting a timeout error. I'm trying to setup a new IMAP accounts - but, it does not work (just spins and spins)

UPDATE: Hosted Exchange outage. After triaging to understand the extent of the impact, we've determined that this is a security incident. Again, we apologize for the disruption. Please see our status page for details, as we update at least every 12 hours. bit.ly/3ui4CGk

@Rackspace What exactly is “the issue”. Please be more transparent. We know that service is impacted-what we want to know is what happened and what type of eta there is for it to be resolved.

We are aware of and actively investigating connectivity & login issues for Hosted Exchange environments and working diligently to resolve the issue. Please utilize our status page for the latest updates bit.ly/3EYpqHI. Thank you for your patience on this matter.

@Uber_Support we were charged for a ride that we did not take - what do we do?