Harjot Gill@harjotsgill
As the dust settles, I want to apologize for my strongly worded response to Aiden. It was excessive, even considering the inflammatory tone of his messages toward our company and staff, and I should have handled it more professionally.
Below is a more detailed explanation of the situation, and I ask for patience and understanding from everyone.
It started when Aiden posted that he hates our product with a "burning passion" without providing any context. That provocative statement understandably prompted a response from our team, who politely asked for feedback. From my perspective, he shared feedback centered on an atypical usage of the product, along with commentary delivered in a condescending tone.
As a leader, I do not tolerate situations where our team is spoken down to or treated dismissively. That was the point at which I unfortunately lost my cool and responded in a manner I now regret. My response was not representative of how we engage with users who provide feedback in a constructive and respectful way.
I want to thank the users who took the time to share their perspectives, both those who voiced support and those who raised thoughtful concerns about our approach to feedback. We are fully aware that our product is not perfect and that there are rough edges, and we rely on thoughtful, constructive feedback to help us identify and improve them. It means a great deal to me and to our team. I also want to thank the thousands of CodeRabbit users who have provided feedback over the years and helped us improve the product. Without them, we would not be where we are today.
I've learned several lessons from this incident, and those lessons will stay with me for a long time. I hope others can learn from it as well.
I wish everyone happy holidays and a happy New Year, and I'm looking forward to building on a strong year as we head into 2026.
