Shaw Help

@oc_2030_vision Hello. Sorry to see you are experiencing this service issue. Please try rebooting your equipment. If the issue persists I'd recommend connecting with technical support for further investigation. They can be reached at rogers.com/contact or 1-888-472-2222. -Eric

@Shawhelp Victoria, channel 199, The Frame, no picture for past few hours. Black screen. It shows the title of the listing, but no content.

@JenniferKingsb6 Thanks for following up with us now that the app is working. Feel free to reach out to us again if you notice any issues in the future. ^tb

@Shawhelp Well I guess your app guys heard everybody yelling at them. They just released another update - and this one works. But #getitrightthe1sttime and save yourself trouble.

@Shawhelp Thanks for making the MuRogers(Shaw) app completely useless for iPhone/IPad with your latest update! Now I can’t use it at all!

@JenniferKingsb6 We have passed this along to our app developer team to review. Thank you for your feedback and patience. ^tb

@Shawhelp Tried delete & reinstall 4 times! Even rebooted both devices. This is what you get every time. Just fix the freaking app!

@JenniferKingsb6 Thank you for providing us with those details. Can you delete the app completely from your device and then reinstall it? Let us know if the same issue persists. ^tb

@Shawhelp Yes, but that’s not the point. The point is releasing an app that doesn’t support iOS 26.4.2 - and thereby angering EVERY customer who has an Apple device. Fix it ASAP, and ensure future updates work for everyone before releasing it.

@JenniferKingsb6 That’s definitely not the experience we want for you, Jennifer & Devina. We can appreciate how disruptive it is when an app update suddenly impacts access on your iPhone and iPad. What happens when you try to open or use the app? 1/2

@gfliverpool9966 Thanks for your reply! Yes, the link provided was to our site's outage page. We hope you are back online shortly if you're still offline and we continue to update our site and communications to proactively inform of network issues. Sorry for the inconvenience! -^rm

@Shawhelp Nope the link you gave me

@Shawhelp Intermediate Internet connectivity for the past 10-15 minutes.

@gfliverpool9966 We appreciate the feedback, our site does show maintenance in many cases, but when it's a smaller number affected and an issue discovered and treated immediately they may not be updated to the site. Were you logged into our site with your MyRogers credentials when checking? -^rm

@Shawhelp But this stuff should be listed tbh with you.

@gfliverpool9966 I am glad to see that our support team was able to confirm that maintenance is happening in your area. On our website, it would list the wider-spread outages. ^ BE

@Shawhelp Now I just spoke to a different agent who said that there is maintenance in the area. Why isn't that on the outage webpage?

@gfliverpool9966 Thanks! It sounds like it's attempting to download a firmware. I would wait until the light changes. Ideally we want it to be a solid white light. ^ BE

@Shawhelp Now on and off green light

@gfliverpool9966 It means it's attempting to come back online 🙂. ^clh

@Shawhelp Well my modem light is blinking off and on after powercycling

@Line_Fault Sorry about the inconvenience, hoping the disruption doesn't take too long and your services are back up and running again as per normal. ^rt

@Shawhelp This happens every 6 months or so...

@Shawhelp Packet loss looks amazing! High is good right!? Like 80% OFDMA upstream is 62.36 dBmV Something upstream isn't happy. There is also no way to get any upstream issue fixed #hightech

@JoJo1135 I recommend getting in touch with LifeTime TV to inquire when the movie will be available on their channel. ^ BE 2/2

@etnow Can anyone at @Shawhelp @RogersHelps explain why this movie "Love, Again" is not appearing on the @lifetimetv guide for Saturday, May 9th 8/7c?

Valerie Bertinelli, Eric McCormack and Henry Czerny sit down exclusively with ET as they celebrate the premiere of their Lifetime romance, 'Love Again,' debuting May 9. youtube.com/watch?v=NTDfcA…

@JoJo1135 Good morning Jo-Jo! I am unable to see Love, Again on our guide either. Since we receive the programming details from the broadcaster and their schedule on their website mylifetimetv.ca/schedule/ doesn't show the movie being aired, 1/2

@HeldyCarvalho Hi Heldy! I apologize if there was no forewarning from us in this situation. This is good feedback. Thank you. ^ch

@Shawhelp @Rogers @RogersHelps I have been with Shaw 10+ years. They used to use automatic card updating services that update expiry dates automatically. Rogers does not use that. Does not notify users. Just charges them $70. At least tell users that service is removed.

Hello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?

@phluphph I'm sorry to hear there was a bit of a disconnect when it came to returning the equipment. It's not the type of experience we strive to provide. We appreciate your patience and are glad that you've received the direction needed to get this matter corrected. Kind regards 🙂 ^yc

@Shawhelp I know from where the charges are coming. The company was quick on the draw to charge for unreturned equipment when they failed to instruct me HOW to return the equipment. I had to reach out to get the appropriate instruction. When the equipment arrives the bill will be adjusted

@phluphph Good morning Ralph! I am wondering when you spoke with our Customer Care team, were they able to go over your bill with you and see where the amount is coming from? ^ BE

@HeldyCarvalho @Shawhelp @Rogers They got to me very quickly today trying to tell me I owe a tonne of money.

@HeldyCarvalho Thank you for this feedback. I'm confident that once you are speaking with our account support team will be able to assist. -Eric

@Shawhelp Thanks. I have been trying to use the chat since 9AM. The auto log out feature every 10 minutes is brutal when you have to hold for support for at least hours. The only reason I stayed with Shaw is because you have had better support than Telus, historically.