Shutterfly

@ElliottHandley @jcpenney Hi Elliott, we're sorry to hear you were up-charged to receive your photos. We are happy to look into this with you. Please DM with your email address, and order details. We hope to hear from you soon.

@jcpenney @Shutterfly I am a retiring veteran who was up charged to receive photos. If this is not resolved by the time I wake up you are getting reported to the BBB

@uchinanchu53 Hi there! Thank you so much for reaching out and sharing your feedback. Your feedback is being escalated to the appropriate teams as we continue to improve the overall experience. If you need assistance with a specific issue, please send us a direct message. We’re here to help!

@Shutterfly Disappointed with the recent update. As a loyal customer for 10 years, I find the new calendar editing tool much more difficult to use than before. It wasn’t a necessary change. Please bring back the old, user-friendly version! #Shutterfly #CustomerFeedback

@caratweets Oh no, Cara! We’re sorry to hear this feedback. We always want our customers to have a great experience using Shutterfly, and we take your feedback very seriously. This has been submitted for you and our internal teams will review this as soon as possible.

Not to be dramatic but I’m devastated by the @Shutterfly update. It’s unbelievably SLOW now; everything is moved around; you can’t see or use any guides or even center items… my god why? It was perfect and my fav for photo books before. I’m so upset. 😭😭😭

@SClerkinSTL @kareneethomas Hi Stephanie, we're so sorry to hear this. We always want our customers to have a great experience using Shutterfly, and we take your feedback very seriously. If there's anything we can do, please send us a DM. We'll be happy to help!

@kareneethomas @Shutterfly I came on X just to see if others are losing their mind like me. I am about to give up after 20 years of book because drag and drop between layouts is gone now and the photos moved to the side bar. what a huge pain

@Shutterfly Been doing books from you for over 16 years. This update is very difficult. You had the perfect layout before.  Was tech bored? Editing went from a breeze with the old system to WTH? I should not have to anticipate a migraine each time I try to create a book.🙄

@pward1203 We have taken your feedback down. We can not make any promises but we did send this to our engineering team.

@Shutterfly That was the #1 reason I continued uploading to Shutterfly, because it was easy to know what had already been uploaded. Would love for that to come back.

@Shutterfly Did the app change? When I went to upload photos off my phone it used to tell me which ones were already upload. Now it no longer shows that. And I missing something?

@kareneethomas Hello Karen, Thank you so much for that. We always try to make our customers happy. We will make sure this gets to the right team members.

@Shutterfly Wanted to say a big thank you to Tech support . I had some projects “disappear” from my account and the issue was taken care of promptly. I appreciate the helpful employees who assisted me with the problem.

@ChampionshipCo Hi there! Thanks so much for the update. We’re really sorry for this experience. We’re glad to hear things are working again now. Please don’t hesitate to reach out if anything else comes up, we’re here to help.

@Shutterfly Thanks, this looks like an issue where linkit urls were down Sunday night into Monday and appear to be working again. Had to pivot as I needed these working midday Monday. Thanks.

@Shutterfly Hi, is there a known issue with photo album urls to share timing out and not working currently?

@marianads2012 Hi Mariana, we're so sorry to hear this. We always want our customers to have a great experience using Shutterfly, and we take your feedback very seriously. If there's anything we can do, please send us a DM. We'll be happy to help!

@ChampionshipCo @Shutterfly im having the same issue, sharing link is not working!

@yvtran Hi Yung, we're so sorry to hear this. We always want our customers to have a great experience using Shutterfly, and we take your feedback very seriously. If there's anything we can do, please send us a DM. We'll be happy to help!

Hey @Shutterfly, your new album creation tool sucks; not user friendly, less functional, and crash often. Can you put the old one back?

@kareneethomas Hi Karen, we're so sorry to hear this. We always want our customers to have a great experience using Shutterfly, and we take your feedback very seriously. If there's anything we can do, please send us a DM, if not done so already. We'll be happy to help!

@Marleytad Hi @marleytad, thank you for letting us know. We will reply soon if not already. We hope you have a great day.

@Shutterfly Why are my shutterfly albums NOT showing on the updated app? I Do Not need my phone albums on the app they are on my phone. I need my shutterfly albums! Please bring back this feature searching thru 30 years of photos is a pain!

@Marleytad Hi @marleytad, we're sorry for the issue you are having. We are happy to look into this issue with you. Please DM with your email address and these same details. We hope to hear from you soon.

@Shutterfly Uninstalled, reinstalled only option under albums is albums on my device. No toggle no drop down

@Marleytad Hi @marleytad, we're sorry for the issue. We are happy to look into this issue with you. Please DM with your email address and the same details provided. We hope to hear from you soon.

@love2laugh Hi Sandra! Thanks for letting us know. A package with multiple labels is unusual, and we apologize for the confusion. Please DM photos of the labels, the tracking number, your Shutterfly order number, and what was received so we can ensure you get the correct items.

A package was delivered to our office by @USPS with TWO labels. One label is from @Shutterfly and the other label is from @Walgreens. Someone in our office was expecting a delivery from Shutterfly. But what he ordered was not in the package. How did this even happen?

@Godofdespairatd Hi there, we understand your concern and apologize your order was delivered after the location had closed. We are happy to look into the order details. Please direct message with your email address and order number.

@Shutterfly Not sure what delivery service you guys use but delivering to a business after hours at 9pm when i paid $70 for a book is unacceptable

Earlier today some customers experienced issues with the website due to an AWS outage, but we're back up and running now! The site and app are available to continue your projects. Please DM us if you need further assistance.

@Tls01108079 Hi Tommie! We are sorry to hear you are having issues. Try deleting the app and reinstalling it. This will also make sure you have the most up to date app. Please let us know if there is anything we can do to assist.

@Shutterfly Android app is stuck in a loop. When you try to open the app it says an update is required. It will not update....

@YoLaDeezie Hi Bimby, we're so sorry to hear this. We always want our customers to have a great experience using Shutterfly, and we take your feedback very seriously. If there's anything we can do, please send us a PM. We'll be happy to help!

.@Shutterfly PLEASE tell me why the custom book my sister created went from GA to TN, supposed to been delivered in GA on 2/11 for my daughter's SENIOR NIGHT. Customer service isn't helpful. I want it REPRINTED AND RESENT. CONTACT ME ASAP PLS‼️😡