Hey @AmericanAir took off from MIA on flight 669 and had to turn around because of someone getting into an argument. 4 hours into this mess already and still haven’t taken off again. Can I get my refund now?

@secrethandshake We can help with a refund if the ticket wasn't used. Please DM for a closer look.

@AmericanAir I DM’d your profile this morning and no answer

@secrethandshake Our apologies for the extra travel time you’ve encountered, and we never wish to delay your travel. We'd like to take a closer look at thing, join us in DMs.

@AmericanAir I did. No response