AVIVA

@adamabyss Hi Adam, Thanks for your message and feedback. If you would like a call back for assistance can you please provide your 9 digit policy number (found on your policy documents)? Can you also provide an up to date contact number? Thanks, Marie.

@AVIVAIRELAND could you not invest in a proper phone system rather than VOIP or whatever you are using? Calll is crackly and keep breaking up meaning I miss some details of what the person is saying. Or get some extra bandwidth! Also, got cut off for no reason & had to ring back.

@spelltris Hi Aisling, Thank you for your message. I have forwarded your query onto the relevant department who will be in contact as soon as possible. In future, you may wish to contact them at 1800 159 159. Thanks, Marie.

@AVIVAIRELAND when will IT have the system error showing up when we login to our pensions sorted

@tommylyng Hi Tommy, Thank you for your message. Can you please provide us with your 9-digit policy number or client number (found on your documents)? We will be able to assist you then. Can you also provide an up to date contact number? Thanks, Marie.

@AVIVAIRELAND Why is it so difficult to get through to customer services. 20+minutes on hold, and 3 Months waiting for resolution to an issue. Waiting 20 working days for a written response. Terrible service.

@DominicMeehan1 Hi Dominic, I have sent you a DM- Mary.

@AVIVAIRELAND Could somebody please continue me about downloading documents

@Eugenome Hi Eugene, you can contact us for direct queries on 1800 33 22 11. If you are still having issues getting through, you can DM with us with your contact details. Thanks, Mary.

@AVIVAIRELAND What's your contact number? It's impossible to get talking to anyone on 01 8987950.

@JoeF52696852 Hi Joe, We have sent you a PM

@AVIVAIRELAND I'm trying to do a car insurance quote but it's not finding the car reg and manually selecting the make/model gives [Method error 500]

@mcshane_peter Hi Peter, Can you DM us your 9-digit policy number and an up to date contact number? Thanks- Shauna

@Jonatha92660260 Hi Jonathan, Can you DM us your 9-digit policy number and an up to date contact number? Thanks- Aoife

@CWeston_Indo Mine up from €543 to €783 after never claiming against it. Thats a 44% increase, a smidge of the norm. But Ireland is not normal. Muchas gracias @AVIVAIRELAND @FirstIreland

Motor insurance premiums up 12pc in just two years as average cost revealed independent.ie/business/money…

@SergioGiorgio12 Hi Sergio, Can you please DM us your policy number and an up to date contact number -thanks, Aoife

@AVIVAIRELAND when I’m logged into my Aviva in pensions and hit “contact us” it takes me back out to a log in page. When I log in it takes me back to where I started. Sort the bug out! I need to confirm a change of address. 🤬

@qprmeath @Tanseysue We have sent you a PM -Thanks Shauna

@Tanseysue @AVIVAIRELAND Mine won’t accept driver number even though it’s clearly correct? Was that your issue?

@AVIVAIRELAND I'm having an issue renewing my car insurance online and have sent you a DM. Thanks, Sue

@morgan_sweeney Hi Morgan, Can you please DM us with your 9-digit policy number and an up to date contact number? I will look into this for you- Thanks, Aoife

@AVIVAIRELAND why is my renewal up so high then I’m told it’s the cheapest you have on offer. But then I do a quote as a new customer on the website and it’s down nearly 100 euro?

@Tanseysue Hi Sue, I can see from your policy record that your request has since been actioned. We thank you for your business and apologise for any delay or inconvenience you experienced in getting in contact with us. - Thank, Aoife

@Tanseysue Hi Sue, I have sent you a DM- Thanks, Aoife

@AVIVAIRELAND Please can you advise if its necessary to change your profession status before renewal of car insurance

@LiamSW2 Hi Liam, PLEASE DM us your policy number and up to date contact number and I will be able to assist you- Thanks- Aoife

@AVIVAIRELAND I'm trying to arrange a permanent switch over of Car Insurance to my new car I'm picking up at the weekend but there's no option to set a time, only the date, am I insured to drive my old car to the dealer and drivr my new car home if I set the date and not the time

@Database2000 Hi Derek, can you DM us your policy number so we can investigate this? - Tara

Car insurance renewal came in ... the thief's in @AVIVAIRELAND want an additional €247 for a car that is worth less than this time last year ... other quotes coming in €230 "cheaper" online.. Why would you even bother ringing them when they are trying to screw you over.

@KeithDArcy5 @irishexaminer Hi Keith, can you DM us with your policy number so we can investigate this? - Tara

@AVIVAIRELAND very annoyed at a 29% increase in car insurance cost, same car, no claims, no penalty points. Your pathetic excuse is increased claims in the market, yet insurance industry profits rose by 8% and insurance premiums increased by “2%” according to @irishexaminer.

@CathalDunphy Hi Cathal, can you DM us with your policy number and we can investigate the issue? - Tara

@AVIVAIRELAND I can't renew it wouldn't accept the driver number? This is the right format?

@carlowexford Hi. You can contact our home insurance on 1800 33 22 11. Thanks - Carra.

@AVIVAIRELAND Hello - how do I contact the home insurance section by phone? What is the number? Thanks

@hollydolly122 Hi Holly, I can see a complaint lodged on your behalf and under investigation, our complaints team will be in contact in due course. If there is anything else I can assist with, feel free to DM us. Thanks, Ignas

@AVIVAIRELAND Won’t be doing that I lodged a formal complaint waiting on a response. No mention of the disgraceful customer service in your response 🙄. Just more of the same from @AVIVAIRELAND if we ignore customer complaints they will go away won’t be letting it go so annoyed

@AVIVAIRELAND dreadful customer service from your agents today trying to renew car insurance as long standing customer with multiple policies 🤬

@Mach1982 Hi, please DM us with a policy number and contact number and we can get in touch to discuss your query. Thanks, Ignas

@AVIVAIRELAND If some dies and you're a named driver on their policy can you still drive their car?