Bolt

@yv8forlife Hello, we are concerned to hear about this. We have confirmed that you had already raised the issue via direct messages and it is being addressed. Kindly follow conversation from there for further information about your issue.

@kinyanjuiWorks We really appreciate you taking the time to share your feedback. The option to call the driver directly through the app is still available. If you’re unable to see it, we recommend updating your Bolt app to the latest version, as this usually restores any missing features.

@boltapp Nasema calls za driver uki-order there was an option of calling the driver through the app sikuizi haiko

@boltapp mbona mlitoa call through the app?🤔🤔...

@TheAIObserverX Thank you for sharing more details. We understand how upsetting this situation must be and want to look into it further. Please reach out to us via DM and share the email address and phone number linked to your Bolt account so we can review the situation and assist you further.

@boltapp It has happened twice already. A driver confirmed the ride when he was stuck in a traffic jam. I was taking my aunt to a clinic and asked the driver how long the wait time was. He said he was stuck in traffic, and when I canceled the ride, my card was charged. Get serious!

@boltapp you guys are scammers! You first tell us the taxi is arriving in two minutes and later send us the option that requires waiting for 8 minutes! And you charge the card! It would be way better if you let us approve whether we want to take that ride or not.

@IsraelLutete Hello Israel, thank you for bringing this to our attention. We have responded to your DM with further assistance. Please respond to our inquiry for further assistance.

@boltapp respond

@boltapp why is my app still showing rides from lat year???? Now I can't report an incident that happened recently or even see the driver's details

@CKasyul Thank you for your response. We have responded to you via DM.

@boltapp Kindly work on this Asap.

@boltapp @abuyamasta is the rudeness and abusive language part of your driver's CV? Because no action or follow up has been taken after I reported your driver.

@michelle_mungai Thank you for sharing the details. Please check your DM, as we have responded with further guidance.

@boltapp Let's use this account kindly. I've DM'd you the requested details.

Hello @boltapp, kindly assist in retrieving my receipt for 1st September 2025

@CKasyul Kindly contact us via DM and share the email address and phone number linked to your Bolt account so we can investigate and take the necessary steps.

@michelle_mungai This will help keep the conversation in one place for more effective assistance.

@psuedo11933746 Hello, thank you for reaching out. We understand you need help retrieving the receipt. Please share the email address and phone number associated with your Bolt account via DM so we can review and offer further assistance.

@boltapp Hello, I am trying to retrieve a receipt for 1st September 2025, but the app is failing to produce it. Assist kindly

@TheAIObserverX Hi, we understand how confusing it can be when the arrival time changes unexpectedly. Driver availability can change in real time, which may affect the estimated arrival time. We appreciate your feedback on having control before confirming such changes.

@11mode2 @11mode2 Hi User, thank you for reaching out to us. Please share with us your phone number and email address linked to your Bolt account in the DM so that our team can assist you further.

@boltapp .@boltapp (Malaysia) Support has officially without any accountability for passengers' property? @APAD_Official @KPDN_HQ warn others about this negligence! 🇲🇾🆘 #Bolt #BoltMalaysia #Negligence #Unsafe

@boltapp Hi, I’ve been waiting for over 7 hours for a response regarding a lost item (Home Access Card) left in a car in Malaysia. Support chat is not responding. Please help me contact the driver urgently! Case ID: 790353753

@chekwendoalex Hello Alexis, we are deeply concerned that your account was blocked, and we understand the frustration. Kindly, via DM, share the email address and phone number linked to your account for further assistance.

@boltapp Hi, you locked my app operations a year ago. Because of my selfy at night. i can't even open or log in the app 😕.

@CKasyul Kindly be patient, our in-app team will get back to you via in-app, as support via social media is limited and regulated by GDPR. Thank you for your understanding.

@boltapp I am very disappointed with your Bolt App Support, I reported a rude driver this morning who didn't want to listen to instructions of using an alternative route because of the traffic Jam. Instead she was abusive In front of my Mother and Niece. I requested the ride

@CKasyul Hello Caroline, we are concerned that the driver was impolite, and we know how disappointing this is. We do not tolerate such behavior on our platform, and we would like to follow up. We can see that our in-app team is working on this via in-app.

@Jevrix9 Hi there, this is very concerning as safety is our top priority. Mismatches are not allowed, and we advise that you only enter a vehicle if the license plate, car, and driver details match the app. Please DM us your trip details so we can urgently investigate and take action.

Last night I ordered a Bolt ride home, and right away something felt off. The driver pulled up, but the license plate didn’t match the app. He rolled down the window and called out my name. I hesitated, and he just laughed it off. “Happens all the time, people get confused,” he said. “How would I know your name if I wasn’t your driver?” He even said the driver name from the app, and it matched. Against my better judgment, I got in. It was late, I was wiped, and I just wanted to get home. I knew it was dumb the second I shut the door.

@DesaiPri We understand how frustrating it must be to be charged for a ride that never took place, especially when you were at the pickup location and unable to connect with the driver. Please share the phone number and the email address linked to your Bolt account via DM for assistance.

@boltapp I am being charged for the money and didn’t took a ride. I was at the location, called and messaged the driver and he claims to be there and never came to pick me up. And now your app is charging me money, even think one came to pick me up. Refund my money.