brawband

@MistaTyfoon Sorry to hear this, that's certainly not the service we aim to provide at BrawBand. If you are willing to share more, please email info@brawband.co.uk so that we can look into this further for you.

Absolutely terrible customer service from @BrawBandHome i expected so much more. I mention fraud and they hang up instantly. Just dont want to deal with it i guess 🤷‍♂️

@Jill_1010 Hi Jill, so sorry to hear that you've been having issues. We really hope things are resolved now but, if not, please email or call us at help@brawband.co.uk or 0808 294 4444. These will be monitored all day today until 5.30pm.

@BrawBandHome been trying to get an answer from.your customer service for 40 minutes. No Internet at the moment. Is there a problem?

Hello February! Prices down. Speeds up. 900Mb/s SUPERFAST Pure Rapid – FREE FOR 3 MONTHS. Save £172* Already with us or joining fresh? The Bairn and The Belter packages now cost less each month on a new or renewed contract. 🐮 Switch to BrawBand today brawband.co.uk

Even Santa’s elves take a wee break, so here are our festive opening times: Christmas Eve: Closing at 17:30 Reopening: Monday 29/12 at 08:00 Hogmanay: Closing at 17:30 Reopening: Monday 05/01 at 08:00 Full details here: brawband.co.uk/festive-openin… Have a braw festive season 💙

@Gfrase Hi Graeme, our customer service team were notified of your issues and we hope you have now managed to get everything resolved! Many apologies for the inconvenience.

@BrawBandHome can anyone assist my service isn’t working and no one else in the area seems to be having issues.

@mr_milton75 Thank you for taking the time to give us feedback! We're delighted to hear that you received efficient and helpful customer service from BrawBand!

@BrawBandHome Morning, just had to call your technical support folk for an issue. Quite possibly the most helpful, efficient service of any company I've dealt with. Real people at the end of a line who know what they're talking about. Please pass on thanks!

Happy Social Media Day to everyone who said, “Just checking one thing…” …two hours ago. 😅 Whether you’re scrolling reels, sharing dog pics, or arguing about where the best chippy is — we’ve got you connected.

Work's done. The router’s glowing. You know what time it is… It’s Friday night, which means: 📺 Pyjamas on 🍕 Pizza ordered 📶 Full bars on the Wi-Fi 📂 And at least three episodes of your favourite series. Happy weekend, guys. You’ve earned it. 💙

Bonnie McMoo’s been thinking about the future... and it’s all about faster, stronger, smarter broadband. 🔹 Speeds that make streaming a breeze 🔹 Coverage fit for homes big & small 🔹 Rock-solid reliability It's all about keeping you connected — now & in the future.

📡 3 Easy Ways to Boost Your Home Wi-Fi No magic wands needed — just a few braw wee tweaks: Give your router some space 😮‍💨 Boot off the freeloaders 🥾 Hit that update button ⚙️ Tried it? Let us know what works for you 👇

🚨 WE’VE GOT ROUTERS. After weeks of waiting, praying, and gently threatening courier firms… the routers have arrived. Orders are back ON.

👨‍💻 To the dads who stream, scroll, Zoom, and occasionally ask, “What’s the Wi-Fi password again?” Happy Father’s Day from all of us at BrawBand! 💙 Thanks for keeping the family connected — even if you do still type with one finger.

📞 We know our BrawBand customers love a good chinwag — so say hello to BrawPhone! For just £9.95/month, you’ll get unlimited calls to UK mobiles and landlines. That’s right – natter away without watching the clock. 🧼 No faff. 💬 No call limits. 🫶 Just good chat.

We’re hitting pause on new orders just now due to a hiccup with our hardware supplier. But don’t worry – we’re on it behind the scenes and hope to be back up and running soon. Thanks for sticking with us! 🩵 Keep an eye here or at brawband.co.uk for updates.

Update from CityFibre: "ERS are currently on-site installing a temporary joint. The damaged cable will then be cut and spliced into the new joint. We estimate the cable will be cut approximately at 17:30. We apologise for any inconvenience caused."

Update from CityFibre: "ERS engineers are currently on-site preparing to replace the damaged section of fibre. We apologise for any inconvenience caused and are closely monitoring the situation to ensure a full resolution." The next reported update is due at 5pm.

Update from CityFibre: “CityFibre has identified the cause of the incident as damage to the fibre, resulting from ongoing civil works in the area. Our team is working diligently to restore the service as quickly as possible."

🚨 Heads-up — there’s currently a major issue affecting the CityFibre network, and it may be impacting some of our customers. We expect an update by 1 pm and will share it here and via email as soon as it becomes available. Thanks for your patience! 💙

Good news! The issue affecting webpage loading has now been resolved. Our tech team has worked their magic, and everything should be back to normal. If you’re still having trouble, try a quick router reboot. Thanks for your patience – we really appreciate it! 💙

🚨 We’re aware some customers are reporting slow or failing webpage loads. Our tech team is investigating our Core Network and working hard to get it sorted ASAP. Not all BrawBand connections are affected, but we’re on it! Thanks for your patience.