Cafe Contento

@swiggy_in @zomatocare Hello foodies! Due to disappointing support from @SwiggyCares we've decided to part ways with them. So we will be discontinuing our services on swiggy very soon. But don't worry, we will still provide our services on @zomatoin and other platforms. Thankyou!

@SwiggyCares Thousands of times I contacted, every time got same reply that, we forwarding this to concern team and they will contact me.

@CafeContento Hey, we truly didn't intend to make you feel this way and request your patience until we get an update. That being said, for quick resolutions to your queries, write to us at "partnersupport@swiggy.in" or call us at +08067466777. If they (cont) srkl.in/l/6016BLkH4y

@SwiggyCares @swiggy_in @zomatocare @ZomatoIN An a great service from Swiggy. complaint launched on 10th July 20, still no resolution. Only stupid answers.

@SwiggyCares @swiggy_in @ZomatoIN @zomatocare very poor service from Swiggy. I made complaint on 10 th July. It's almost 32 days are over. Still no resolution. Every time I contacted, give Only false promises that 'we will get in touch with you shortly.'

@SwiggyCares Please don't make me fool. Give me maximum time limit.

@CafeContento We assure you that we will connect with you as soon as we get an update. ^Raviraj

@swiggy_in @SwiggyCares ticket 7454361, 7496680 raised on 10th July. one month passed. Still no resolution. Only false promises. Whenever I remind I've received only false promises that 'we will get in touch with you shortly'. But no one is contacting me. Extremely poor service!

@SwiggyCares But there should be some limit. It may be 1 day, 4 day, or a month. You should have to give maximum time limit.

@CafeContento We can't promise you a fixed time but assure you that we currently working on this. Please give us some time to get back to you with an update in this regard. ^Raviraj

@SwiggyCares How much time do you want

@CafeContento This is certainly not the experience we wanted you to have with us. We have already highlighted your concern. We will surely get back to you with an update on this. ^Raviraj

@SwiggyCares Pl don't give computerized answer. On 18th July you told me that you found the root cause & get in touch with me. On 24th July Mr. Saiyad called me & promised me to call back within 48hrs. Still I am waiting. You all are liar. Very worst experience from Swiggy

@SwiggyCares Waiting for you

@CafeContento Please accept our sincere apologies for the disappointment. We will have this investigated and reach out to you at the earliest. ^Devduth

@SwiggyCares swiggy care taking great efforts to resolve any tickets. One recent example ME - why Ads campaign for my restaurant is over befor time? Great reply from swiggy Swiggi - Ads campaign is over. 🙄🤩

@SwiggyCares And you never reach to me. Because you don't have any answers for my questions. Yesterday also I asked in Ad campaign, what charges I have to pay? & Your answer is, your ads budget is ₹5000/-. Realy it's a hight of stupidity.

@CafeContento We never meant to disappoint you. Our team is working on this as we speak and we will reach out to you with an update soon. ^Devduth

@SwiggyCares No. No one contacted. Just I filled up the form and after some days recieved the mail regarding onboarding.

@CafeContento We understand your concern. However, we would like to let you know that POCs are generally assigned as soon as you are on-boarded for further assistance. We request you to please do let us know you were not contacted regarding the onboarding during the initial stage? ^Akhilesh B

@swiggy_in @SwiggyCares why swiggy desperately wanted to get down my ratings by ignoring so many 5 star rating. No use of complaints. Just false promises. This happens every month & continues in July month also. See the image. Recived 2 ratings. 1* & 5 *. Counted 1* only.

@SwiggyCares I am not talking about overall rating of my restaurant. I am talking about only the ratings I have recieved in this month. I have recieved 2 ratings & you are showing only 1 for this month. & Please check all the details before giving any reply, cause I do not have any POC

@CafeContento We understand your frustration here. The ratings are not based on a single month rather calculated based on average rating by the customers. We request you to please connect with your POC for further clarification regarding the same. ^Akhilesh B

@SwiggyCares Even you didn't know that there is no POC for me. You all are giving only computerized answers without checking anything.

@CafeContento Thank you for your patience. We request you to please connect with your POC for details pertaining to the ratings you received per order. ^Akhilesh B

Already I am complaining about this from last 2 months. And always your answer is ' we forwarding your query to concern team & they will contact you.' But no one is contacting and trying to resolve this. I am doubtful about existence of such team.

@SwiggyCares Please don't give this stupid answer. As per your answer average of July month up to today should be *1= 50% and *5= 50%. Because I have recieved 2 ratings in July month. One is *1 and other one is *5. It should not be *1 = 100%.

@CafeContento Hey there, we are really disappointed to hear that you are unhappy with your customer ratings. However, we would like to let you know that the ratings are calculated based on average customer rating for your service rather than a single (cont) srkl.in/l/6015BLR7ZH