Contact Centre Expo UK

As the year comes to a close, we want to say a huge thank you to everyone who’s been part of the Contact Centre Expo journey in 2025. 💙 🎄Merry Christmas to you and your teams & a Happy New Year! Enjoy the festive break!

What a show – what a team! Thank you to our amazing speakers, exhibitors and visitors! #CCCX #ContactCentreExpo #CustomerExperienceExpo #Event #Networking

Thank you to everyone who helped make Contact Centre Expo a standout industry event once again! We can’t wait to welcome you back next year on 18th-19th November! #CCCX #ContactCentreExpo #CustomerExperienceExpo

Xander Freeman, Ashleigh Heldt Dan Eddie and Deborah Woods are conversing about ‘The New Thinking for Customer Contact KPIs’ by exploring how performance measurement is evolving and the emergence of new KPIs.   #CCCX #ContactCentreExpo #CustomerExperienceExpo #KPIs

Garry Gormley, David Holmes, Emma Dark CCXP and Joanna Hetherington Hetherington are discussing ‘CX Priorities, Hurdles & The Road Ahead’. #CX #CustomerExperience #ContactCentreExpo #CallCentre #CustomerExperienceExpo #Strategy

Over at Elephants Don't Forget you can take home a clever Nelly AND be in for the chance to win a £250 Amazon gift card, from stand CC-L30. #CX #CustomerExperience #ContactCentreExpo #CustomerExperienceExpo

At CCX, we’re not all talk and no play - shout out to just a few of our brilliant exhibitors who have brought activities! Darwin Technology Solutions, stand: CC-H62 Cirrus stand: CC-N40 8x8 stand: CC-F40   #CX #CustomerExperience #ContactCentreExpo #CustomerExperienceExpo

ContentGuru’s stand, CC-M10, has demos, pick n mix and a barista! What more could you want..?   #CX #CustomerExperience #ContactCentreExpo #CustomerExperienceExpo

Amber Whittaker and Shane Thompson from Lloyds Banking Group are diving into ‘Harnessing Generative AI at Scale with NiCE’ and we are discovering how they leverage impactful Generative AI.  #CustomerExperience #ContactCentreExpo #CustomerExperienceExpo #AI

Fola Olafare is speaking on ‘Mind the gap: How TfL's CX Strategy is Transforming Journeys’ and how TFL puts customer feedback at the heart of its operations to continuously improve service and build trust. #CX #CustomerExperience #CCCX #ContactCentreExpo #CustomerExperienceExpo

Try your luck at the wheel over in the Intryc (YC S24) stand: CC-E46 #CCCX #ContactCentreExpo #CustomerExperienceExpo

We’re kickstarting Day 2 with ‘Raising Standards in Customer Operations, the Evolution of the Customer and Colleague’ being debated by Chris Rainsforth, Danny Gunn, Kim Baker and Phil Anderson. #CX #CustomerExperience #CCCX #ContactCentreExpo #CallCentre #CustomerExperienceExpo

Start your morning off with a latte that’s almost too good looking to drink! Head over to Verint at stand CC-N20 for their fantastic coffee art. #CCCX #ContactCentreExpo #CustomerExperienceExpo

Day 1 has officially wrapped up, and it was a fantastic start! Thousands joined us for the first day of the Contact Centre & CX Expo, and we are ready to do it all again today! Remaining tickets - tinyurl.com/4swp6ts5 #ContactCentreExpo #CustomerExperienceExpo

Day 2 is here - fresh conversations, new perspectives, and more opportunities ahead! #CCCX #ContactCentreExpo #CustomerExperienceExpo #CCCX25

Day 1 may be done but the after party’s just beginning… #CCCX #ContactCentreExpo #CustomerExperienceExpo #Afterparty

Day 1 of Contact Centre Expo is a wrap - and what an incredible start! Thousands joined us and we’re ready to do it all again tomorrow. Haven’t got your tickets yet? Get your free tickets here 👉forms.reg.buzz/contact-centre… #CCCX #ContactCentreExpo #CustomerExperienceExpo

Aimie Jago and Melda Sofuoglu, PhD are telling us all about ‘Just Ask Once’ the initiative designed to redefine customer service and they’re diving into the inspiration and process behind this innovative program. #CustomerExperience #ContactCentreExpo #CustomerExperienceExpo

Caption: Martin Teasdale has us laughing and feeling inspired whilst he talks about ‘The Holy Grail of CX: Building a Sir-iously Good Team’. #CX #CustomerExperience #CCCX #ContactCentreExpo #CallCentre #CustomerExperienceExpo

Over on the Amazon Web Services (AWS) stand, CC-J30 you can scan a golden ticket and try your luck at the claw machine to win various prizes such as these lego sets! #CX #CustomerExperience #CCCX #ContactCentreExpo #CallCentre #CustomerExperienceExpo