Chris Olson

An ISG Provider Lens™ report says insurance companies are turning to platforms like Duck Creek to replace legacy systems. Service providers are helping to modernize software stacks and integrate Duck Creek’s cloud-based digital capabilities. dy.si/H55ZA

Enterprises around the world are turning to Microsoft’s AI and cloud ecosystem to enable controlled business growth and effective cost management, an ISG Provider Lens™ report says. Services related to FinOps, data fabrics and AI are especially in demand. dy.si/jCdvY

Reasoning models are a new form of GenAI that ISG's David Menninger tells SiliconANGLE can be expected to provide better results for many problems, particularly complex ones. If you’re going to use agents, you’re going to need reasoning. dy.si/MZiSa

As Google opens Workspace to third-party AIs, ISG's Dee Anthony tells Reworked it suggests a trend toward AI-neutral platforms, pushing the industry toward more flexible ecosystems and creating opportunities for new entrants and greater user choice. dy.si/9PeViR2

An ISG Provider Lens™ report says the use of AI in Salesforce deployments has become a major trend in Brazil, often to improve CX and operating efficiency. Brazilian enterprises are partnering with leading service providers for guidance. dy.si/oJR4Rj2

An ISG Provider Lens™ report predicts faster tech spending growth in Australia. Enterprises are expected to invest in cybersecurity, cloud-enabled digital transformation and infrastructure modernization, including Windows 10 hardware replacement. dy.si/9B8B5

To turn enterprise data into a revenue stream, transform it into a product or service the market values, then define the technology required to manage, maintain and govern the data, ISG's Kathy Rudy tells CIO. dy.si/fttkW

An ISG Provider Lens™ says enterprises in Europe have dramatically scaled the use of GenAI across the product development lifecycle to automate design, enable hyperpersonalized CX and create synthetic data for testing and model optimization. dy.si/fxN8zQ

An internal knowledge base is a perfect introduction to AI because it’s practical, low cost, and reduces risk by staying internal, ISG's Loren Absher says in InformationWeek. Open-source tools and pay-as-you-go AI services keep the upfront investment low. dy.si/brLxf

An ISG Provider Lens™ report says companies in the U.S. see AI as a way to streamline engineering design, simulation, testing, operations and field services in life sciences, consumer products, precision manufacturing, financial services and more. dy.si/o8JL3R

Upcoming ISG Provider Lens™ reports will cover companies that offer specialized expertise, innovative strategies, actionable insights and outsourcing services to agencies and organizations that serve governments in the U.K. and Australia. dy.si/dXRpvy

An ISG Provider Lens™ report says advancements in the SAP landscape are shaping market dynamics in the U.K. and creating demand for SAP-related talent, with specific need for expertise in S/4HANA, cloud technologies, artificial intelligence and security. dy.si/TUTCM

An ISG Provider Lens™ SAP report says Asia Pacific is becoming a growth market for SAP, with many companies building completely new SAP implementations on S/4HANA as part of larger digital transformations. dy.si/Fvdbrs

U.S. enterprises are more open to SAP S4/HANA cloud migration with advances in GenAI and real-time analytics, an ISG Provider Lens™ report says. Providers are deploying new technologies to reduce client concerns about risks and delays in moving to cloud. dy.si/M7yW1d

An ISG Provider Lens™ report says agricultural enterprises in Brazil are investing in technologies and services to transform operations for scale and efficiency, and in some cases, agribusiness has more data to work with than manufacturers do. dy.si/m5Uyd

Upcoming ISG Provider Lens™ reports will examine providers leveraging GenAI, agentic AI and other technologies to help enterprises redefine their contact center operational frameworks and improve end-to-end customer experiences. dy.si/KWxpCW2

Workday’s ability to ensure superior user experience has led it to capture more than 40 percent of the cloud HCM market. An upcoming ISG Provider Lens™ report will analyze the strengths and competitive positioning of Workday provider partners. dy.si/XkGCi

As VMware partners adapt to the VMware platform, offering infrastructure modernization, application development and integration, platform optimization and governance and management, an ISG Provider Lens™ report will evaluate the VMware partner ecosystem. dy.si/KbZ63

ISG's Namratha Dharshan talks to Women Entrepreneurs Review Magazine about the evolving research and insights landscape in India, and the need for human-centric approaches, redefined CX strategies, and new KPIs in an AI-driven business environment. dy.si/dMUzCP2

An ISG Provider Lens™ report says Salesforce’s transition to an agent-first operational model is a catalyst for business and societal transformation in the U.K. Autonomous agents will increase business efficiency and customer service levels. dy.si/ZMdHx52