♔ 𝓛𝓪𝓭𝔂 𝓒𝓲𝓒𝓲 ♔

@santanderukhelp Thank you. I really hope it gets resolved and I don’t have to take this to The Financial Ombudsman Service and the press because it really has been one of the most stressful situations we’ve ever been in. But I appreciate your help today in feeling heard.

@CiCiHowells Completely understand your frustrations Cici, we're very sorry to hear this. We will pass on your comments, and stress the urgency of your situation. ^HS

@santanderukhelp the reality here is unless we get some real help very quickly you are going to make a family homeless as we will not be able to remortgage our house and I have no problem taking this to the press. 😡😡😡

@santanderukhelp Well tomorrow we are going into a branch to confirm his ID and I really hope that someone gets in contact as soon as possible. It breaks my heart seeing my partner so upset over this. We will await an email from this case handler but every day this goes on it affects his credit.

@CiCiHowells When you email us at the twitter email address it is assigned to a case handler Cici to investigate and chase up with the appropriate team. ^HS

@santanderukhelp @santanderukhelp no one has ever gotten in contact with us. It’s always us constantly calling to try and get to the bottom of this so I do find it hard to believe that Santander is putting someone who can actually make a difference in this case in touch with us.

@santanderukhelp This is the first time anyone has ever said that we have a case handler as every time we have spoken to someone it’s been a different person from a different department. I really feel like I’m going to have to get in contact with The Financial Ombudsman Service.

@santanderukhelp I appreciate that you have just been made aware of this however Santander as a company have been aware of this for over two months. And it’s a shame that it had to take me messaging on Twitter to feel like somebody is listening within Santander.

@CiCiHowells Our team has only been made aware of this today Cici, we are chasing this up and your case handler will be in touch when they have an update to provide. ^WB

@santanderukhelp This is what we’ve been told over and over again. No one is helping us. It’s been 2 months ! What are families meant to do when no one will help us.

@CiCiHowells Hi there, I understand the urgency. This is currently with your case handler who has raised it with the appropriate team. ^WB

@santanderukhelp @santanderukhelp !!!! You really need to think about how your employees communicate as it’s honestly like hitting our heads against a brick wall taking to your company! @santanderuk unbelievable! I’m just so done with this! I. Feel utterly helpless that I can’t help my partner!

@santanderukhelp 2 hours on the phone to you and still no better.Honestly It’s becoming and actual living nightmare now!You have no idea what you are doing to my partner He’s mental health cant take much more of this! I need someone high up in this company how can actually resolve this situation!

@santanderukhelp shocking service my partner has received from yourselves during a fraud investigation! The impact on his mental heath has been unreal! You should be so ashamed of yourselves! Months of calls and still nothing! @santanderuk 😡😡😡😡

@santanderukhelp @santanderuk the lack of support you’ve provided. My partner during a fraud investigation is quite frankly disgraceful! The impact it’s had on his mental health and now our financials is beyond belief! Hours on the phone with no help whatsoever! Shocking service

@jadeys1986 Agreed! 😫😫😫

My kid needs to find her term time stomach and RELAX with the food🫠

Good Morning All! ☀️ 2 Weeks since we released this with @CiCiHowells open.spotify.com/track/5rT7lq3Q…

Loved shooting the video to this gorgeous song today! Thx j you Jack! Can’t wait to perform it live now!

@instagram my partners tribute account @maroonlive has been disabled and he cannot appeal. There are many tribute act accounts why has his been deleted. Also his fb too. How can we rectify this. He’s not posting pictures of the artist only himself. Seems highly unfair! 😒

THE GOOD ENOUGH MUMS CLUB Will Embark on UK Tour broadwayworld.com/article/THE-GO…

🔥🙏😍 thanks so much xx

Excited to be performing again tonight at @OldJointStock with the amazing @CiCiHowells as MC 😁😁