Conexus Credit Union

@LambentTuguy85 Hi again @LambentTuguy85 - it looks like direct messages are not working on X. Our Member Contact Centre is open until 8pm today and is ready to troubleshoot this matter with you. Please call 1-800-667-7477. Thank you.

@Conexus_CU ah nothing like waiting on the phone for nearly 20 minutes, music stops (so being transferred) only to get silence for 30 seconds and then hung up on. Teach your staff to unmute their mics or fix your call transfer system

@LambentTuguy85 Hi @LambentTuguy85 - we want to look into this more with you, so we have sent you a direct message to ensure we connect you with the right Conexus employee. We apologize that your call dropped.

@MochaMassiah Hi @MochaMassiah we wanted to let you know that this payment delay is resolved now and you should see your payment. We apologize for the delay and we thank you for your valued membership. If you have further questions, please call our Member Contact Centre at 1-800-667-7477

@Conexus_CU Thank you!

@Conexus_CU hey guys, my pay check didn’t go through. Is there an issue on your end? Would love to be paid! Thanks!

@chelsea_manz Hello Chelsea. We apologize that some e-transfers were not working. We fixed the issue as of this morning and full service is now restored. Thank you for being a valued member of Conexus Credit Union! If you require further assistance, please call us at 1-800-667-7477

@Conexus_CU - still issues with etransfer and it’s the middle of the month. Would love to pay the bills. Thanks!

@Veedoh_Leee Hello. We apologize for the inconvenience as we are experiencing intermittent issues with the Conexus digital banking app and web login. Please call us at 1-800-667-7477 for support. Thank you.

@Conexus_CU is the conexus mobile banking app down today? I can’t seem to log in at all…

@Godson2096 Hi there, to update your SIN you could book an appointment or you could call our Member Contact Centre at 1-800-667-7477.

@Conexus_CU @Conexus_CU please I need to know if I have to book an appointment to update my SIN

Farmers, we’ve got you covered! 🌾 Expand or upgrade your operations with our new Ag Grow Fund—offering exclusive discounted rates and flexible repayment options. 🚜💪 Learn more at conexus.ca/AgGrowFund. #AgGrowFund #AgProducers #SupportLocalFarmers

@mschmidt2311 Hello Megan. Thank you for your message. Some members have had to reconnect their accounts to QuickBooks. Please try reconnecting your account to see if that fixes the issue. If you require further assistance, please connect with us: conexus.ca/connect-with-us

@Conexus_CU is there a problem with quickbooks connection?!

@LambentTuguy Hello. We apologize for the inconvenience. We'd like to fix this issue for you. While our phones lines are currently experiencing higher volumes, you can leave a call back number and we will get back to you asap. Another option is to submit this form conexus.ca/connect-with-us

Oh and now if I check my balance over phone, it requests me to change my phone 5 digit pin and when I try and do that.......it fails and asks me to try again. Try again. Fails. Tried again, failed. I need f---ing access to my account!

@Conexus_CU okay Day 4 of being unable to log into my Conexus account. Can't even get password reset as both email and text never sends. I can't even call support as says call volume is too high. Great job. Resets don't work. Calling is disabled. Great fucking customer service!!

@LungSask We're thrilled to support this great program! 💙

💙 A huge #ThankYou to @Conexus_CU for sponsoring the Caring Breaths Financial Assistance Program! We’re grateful for their commitment to helping #Saskatchewan residents breathe easier. #LungHealth #CaringBreathsFinancialAssistance #BreatheEasier

As of 9:00 p.m. on Friday, Nov. 15, all transactions related to the payment service disruption have been processed. Please contact us if you require further assistance. We sincerely apologize to our valued members.

As of 9:00 p.m. on Friday, Nov. 15, all transactions related to the payment service disruption have been processed. Please contact us if you require further assistance. We sincerely apologize to our valued members.

We are aware of an issue affecting transactions, including payday payments not coming through. We sincerely apologize. Please note there will be no impacts to you in terms of late fees or penalties. We are working as quickly as possible with our partners to resolve this issue.

@PraireGirlNorth 2/2 We again apologize for this payment outage and thank you for your patience. We will also make members whole for any fees or penalties as a direct result of this delay. Please contact your branch, advisor, or the Member Contact Centre to make arrangements.

@Conexus_CU any progress, can you give us a update?

@PraireGirlNorth 1/2 Hi Linda, We apologize for the delay, but we can now confirm the hardware issue has been fixed and that payments are processing. Members will start to see payments in their accounts, and the processing will continue until all payments are made today.

We sincerely apologize to our valued members for this payment outage. Thank you for your patience. Conexus will make members whole for any fees or penalties as a direct result of this delay. Please contact your branch, advisor, or the Member Contact Centre to make arrangements.

We can now confirm the hardware issue has been fixed and that payments are processing. Members will start to see payments in their accounts, and the processing will continue until all payments are made today.

2/2We sincerely apologize to our valued members for this payment outage. Thank you for your patience. Conexus will make members whole for any fees or penalties as a direct result of this delay. Please contact your branch, advisor or the Member Contact Centre to make arrangements.

1/2We can now confirm the hardware issue has been fixed and that payments are processing. Members will start to see payments in their accounts, and the processing will continue until all payments are made today.

We're working with our partners to resolve this issue by the end of the day. We will continue to share updates as we have more information. We will make members whole for any fees or penalties as a direct result of this delay. We apologize and we thank you for your patience.